Saudi e-Government Yesser Plans and Achievements P 1 1st GCC e-Government Conference 2009 Muscat – Sultanate of Oman Monday, 21 December 2009 Ali S. Al-Soma Director General

Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program Home The Program P 2

Ministry of Finance Ministry of Communications and IT Communications and IT Commission Coordinated Decentralized Approach Unified Vision and Action Plan Shared Infrastructure Common Standards and Practices Home P 3 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Chaired by the Governor of CITC Representatives from MOF, MCIT, CITC Program Directorate The Supreme Supervisory Committee - The Minister of Finance (MOF) - The Minister of Communications and IT (MCIT) - The Governor of the Communications and IT Commission (CITC) The Steering Committee Home The Advisory Group P 4 Hierarchy The e-Gov Committee in each Government Entity Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Strategy and Action Plan Home P 5 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

By the end of 2010, everyone in the Kingdom will be able to enjoy from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means. Key belief of e-government must be driven by user demand Goal of providing services to everyone in the country (i.e., city and countryside, citizens, business and expatriates) Objective of providing better services Goal of providing services at the highest standard of security Goal of providing access to services from every- where inside and even outside the country (e.g., expatriates) Goal of providing services to the user in an integrated and seamless way Goal of providing services through electronic means such as internet, kiosks, IVRs and mobile phones (SMS) Timeline needed to boost motivation and ensure timely delivery Goal of providing access to services at any time (24/7) 2010 VISION Home P 6 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

1. Provide the top priority services (150) at world class level of quality electronically. 2. Deliver services in a seamless and user friendly way and at highest standards of security. 3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country. 4. Realise 75% adoption rate with respect to the number of users. 5. Ensure 80% user satisfaction rating for all services provided electronically. 6. Deliver all possible official intra- governmental communication in a paperless way. 7. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible. 8. Purchase all goods and services above a reasonable value threshold through e- procurement. 9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services. 10.Help improve use of countrys assets and resources by increasing societys productivity in private, business and public sector. Home P 7 10 Objectives for Saudi Arabia's E-Government Initiative Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks Strategy and Action Plan The Program

Home P 8 Having a compelling and motivating vision to drive the initiative as well as clear and specific objectives to guide implementation. Service improvements by redesigning government agencys services, e.g., availability whenever and from wherever. Providing major cross- departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies. Building a reliable infrastructure (incl. data and technical layer) in compliance with *YEFI standards and building on e- government infrastructure. Having a dedicated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative. Components Of E-Government Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks Strategy and Action Plan The Program

Governance Home P 14 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 19 Regulatory Frameworks - e-Transactions Act. - Telecommunications Act IT Criminal Act. - e-Gov Implementation Rules. - Directive to form Government Agencies e- Government Committees. -Rules Governing Private Sector Participation. -Directive to Shift from Conventional to Electronic Methods. Strategy and Action Plan Capacity Building e-Channels National Achievements Infrastructure Building Blocks Governance The Program

Central co-fundingThird party (PPP***) funding Financed fully by Ministry of Finance out of central e-Govt. budget for National e-Govt. Action Plan Funding for the National e-Govt. Action Plan. Possibility of 3rd party funding for some projects. Fully central funding Category 1 pilot services projects. All infrastructure projects. All national application projects. Total Budget Allocated SR3 Billion Funding :150 e-Services 3 National Projects 6 Major Infrastructure Project + other Projects Total Budget Allocated SR3 Billion Funding :150 e-Services 3 National Projects 6 Major Infrastructure Project + other Projects Home P 16 Descri- ption Prereq- uisites Scope Remarks The Funding Mechanism Shared financing by Ministry of Finance out of central e-Govt. budget and by individual Govt. agencies out of own budget Establishment of e-Govt. competition. Evaluation and approval of projects by joint Ministry of Finance and Yesser Committee Two requirements –Only co-financed* –According to milestones** Individual Govt. agencies projects submitted for central co-funding. Predominantly Category 2 and Category 3 e-services projects. Financed by private sector companies based on PPP. Projects appropriate for PPP based funding to be identified by implementing Govt. agency based on revenue forecast, presence of required skills in private sector and risk assessment. Evaluation of financial necessity, need to transfer skills, criticality of time to implement and development need of private sector. e-Govt. projects from which private sector companies can generate revenues from –Govt.-external sources –Govt.-external and/or Govt. internal sources Strategy and Action Plan Capacity Building e-Channels National Achievements Infrastructure Building Blocks Governance The Program

Home National Level International Level Ministry/ Agency Level Applying Resolution 40: 1- Implementation rules for all government agencies to be measured. 2- Measuring form to be submitted by all government agencies each six months stating the development of e- government adaptation. Action Plan Indicators: Balance Score Card Project: Objectives: 1- Detailing Action Plans Monitoring Indicators. 2- Applying monitoring and reporting document. 3- Collecting the summery of agencys measuring forms and applying it on National level. Mapping KSA to UNPANs and WEF/INSEADs NRI Indexes: e-Mapping Project: Objectives: 1- Deepening KSAs presence in the UNPAN and NR. 2- Strengthening KSAs local capacity to provide relevant data. 3- Identifying the strategic benefits to be obtained from KSAs e-mapping. P 20 Transformation Measurement Mechanism (TMM) Strategy and Action Plan Capacity Building e-Channels National Achievements Infrastructure Building Blocks Governance The Program

Current Version 1.1 Unified Framework which includes: – Cross - Governmental Specifications & Policies. – Cross - Government Integration to facilitate: G2G Transactions. Data Sharing. Framework consists of: – Core Data Standards. – Technical Standards & Policies. Home P 14 Interoperability Framework (YEFI) Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Infrastructure Building Blocks Home P 21 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 22 Main Building Blocks of Integrated Infrastructure Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home e-Services currently available through Portal 2.Acts and Regulations for Governmental Processes 3.National Plans and Initiatives 4.Government Agencies Directory P 23 Main Building Blocks of Integrated Infrastructure Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home - Built to highest specifications and standards to facilitate Operational and Integrated Connectivity between systems. - Currently running and hosting the National Portal and the Government Service Bus (GSB) system. P 24 E-Government Data Center Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home - Connection between the Data Center and different Government Agencies related to e-Services and Data Sharing. - Currently 40+ Government Agencies connected and increasing, through Optical Fibers and Wireless Channels. - Redundancy Built into the System to ensure Connectivity and Messaging. - Incremental Connectivity's to Governmental Agencies Services according to Action Plan. P 25 E-Gov Network (GSN – Government Secure ) Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home Center Platform for Integration & Services. Phase Implementation accomplished and currently 10+ Govt. agencies connected. Provider of Common Value-add Shared Services like: - Identity Management. - e-Payment(s). - Core Data Exchange between Government Entities.. Etc.. P 26 Government Service Bus (GSB) Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 26 Government Service Bus (GSB)

Home Provides Integrated System for management of Public Key Infrastructure. Security Integrated System used for: - Information Confidentiality. - Authentication of Users Identities. - Ensuring Data Integrity against Tampering and Change. - Digital Signatures. Launched and ready for use. P 28 PKI - National Center for Digital Certification (NCDC) Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 29 Interaction between e-Services and Infrastructure e-Service Enablement Framework has been developed to support government agencies in the implementation of their e-Services using the national infrastructure components. Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

e-Channels Home P 30 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 31 e-Channels ChannelStatus Web Available SMS Available IVRUnder development Contact CenterUnder development MobilesUnder Study Self service machines(Kiosk) Under Study Public Service CentersUnder Study Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 32 Capacity Building Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P 33 "Center of Excellence for Research and Development" (CERD) was established to work on capacity-building and skills initiatives in the public sector. The Center had implemented a training program for basic skills of computer and e-Government Concepts (Qudoratek). The Center had launched e-Government Achievement Award. The Center is working on a number of other training programs in the coming period: -Program of e-Government projects. -Program of Professional Information Technology. -Program of Executives for IT (CIOs). Capacity Building Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

National Achievements Home P 34 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program

Home P Current eServices 300 e-Services currently available on the Saudi e-Government Portal and Government Agencies Websites. Strategy and Action Plan Governance Capacity Building e-Channels Infrastructure Building Blocks National Achievements The Program

Sector 2008 transaction Educational Sector (Qiyas, Scholarship Application, Electronic Registration in universities and colleges) 3,500,000 Traffic and Automotive Sector (Traffic Violations, Payment of Traffic Violations). 3,000,000 Information Security Sector (Internet service provider license, Saudi domain names registration on Internet, Modification of Registered Domains). 70,000,000 Financial Sector (SADAD, SARIE, TADAWUL Systems) 120,000,000 Work/Labor Sector (E xit and Return Visas, Social Security,...). 1,700,000 Hajj /Umrah and Tourism Sector (Issuing Visa Online, Family Visa, Pilgrimage Inquiry.). 3,000,000 Insurance Health Sector (Inquiry on the insured, link between insurance and passport office, Information on car insurance). 1,400,000 Total 202,600,000 Home P 46 Statistics - number of e-Transactions in 2008 Strategy and Action Plan Governance Capacity Building e-Channels National Achievements Infrastructure Building Blocks The Program Not Comprehensive

Home P 35 Some indicators from the e-Government transformation measurement 73% of Government Agencies have implemented ERP systems. 67% of Government Agencies have adopted electronic archiving and documents management systems. 49% Overall achievement of government agencies in transformation to e- Government. 68 Government Agencies are implementing the e-Government First Action Plan. 22 Government Agencies have been funded from the National e-Government budget. Strategy and Action Plan Governance Capacity Building e-Channels Infrastructure Building Blocks National Achievements The Program

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