The EIONET NMC Helpdesk Supporting your Data Delivery

The EIONET NMC Helpdesk Supporting the EEA and EIONET since 1998 Starting out with CIRCA application, extended to other ReportNet tools Located in Brussels (Zaventem) Opening hours: 09:00 to 17:00 CET Supported languages: English (Upon availability: Dutch, French, German, Danish, Greek, Spanish, Finnish, Swedish) Average of 200 cases / month 2005-01-25

The EIONET NMC Team Cendrine Bohets Erika Knihti Janko Kohler Rene Eversen Dirk Cuppens Theocharis Panidis Neil Ballard Jan Colpaert 2005-01-25

The EIONET NMC activities Currently most of the ReportNet components are supported: EIONET Directory (User account handling) CDR or Central Data Repository (Art. 8 reporting a.o.) ROD or Reporting Obligation Database DD or Data Dictionary CM or Content Monitoring tool CHM tool CIRCA We act as SPOC: any EIONET related question you can send to us… Technical issues / questions rather than content related matters 2005-01-25

The NMC activities also include … Delivering training sessions Maintenance of Linux based CIRCA server and Zope application Hosting and maintaining of our Portal: http//:nmc.eionet.europa.eu FAQ Database Writing of Documentation … 2005-01-25

2005-01-25

Art. 8 support: Account Creation One account in the Directory is needed for logging on to all ReportNet tools, also CDR The procedure : Request for new user(s) creation is sent to the NMC Helpdesk A new case is created for each new user to be created The new user account is created according to the 5+3 format The user is notified by mail of his new username and password “aa11bb” format Case is put in solved status as soon as details are sent Case is closed once confirmation is received from the user or after 5 days 2005-01-25

Art. 8 support: Account Creation Information required for account creation: First Name Surname Email address Optional information: Organization Phone / Fax number Description Title URL Excel Templates for multiple user creation are available… 2005-01-25

Art. 8 support: Account Creation 2005-01-25

Art. 8 support: Access Rights Required access for Art. Reporting on CDR needs to be specified for each user: Reporter: Creates the actual reports and can release an envelope to the public Auditor: Can view unreleased envelopes Client: Can see documents where the access is limited - but only in released envelopes 2005-01-25

2005-01-25

Art. 8 support: Account Modification User can update their details through the CIRCA application: Go to http://eea.eionet.europa.eu/eionet-circle Click on sign in and give your username / password Click on “Personal Information” in the footer of the page Update your details or password Changes will be replicated with max delay of 1 hour 2005-01-25

2005-01-25

The EIONET NMC Helpdesk details Telephone: +32 2 714 87 87 Email: Helpdesk@eionet.europa.eu Portal : http://nmc.eionet.europa.eu Open: 09:00 till 17:00 on working days No question too small or big! 2005-01-25

The EIONET NMC Questions? Thank you. 2005-01-25