We are the Call Center Experts. CallMe! is the leader in Human Capital Management for the Call Center industry. We are experts in Staffing & Recruiting.

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Presentation transcript:

We are the Call Center Experts. CallMe! is the leader in Human Capital Management for the Call Center industry. We are experts in Staffing & Recruiting for Call Centers. Our operational experience sets us apart. Ready to find out how we can help? Contact Us 1 Glenlake Parkway, Suite 1225, Atlanta, GA / P: / CallMe! HUMAN CAPITAL MANAGEMENT FOR THE CALL CENTER INDUSTRY Expertise We have real world operational experience on our side. Our team has experience running and staffing large call centers across the United States. Industry Focus We specialize in the call center industry giving us unique insight into our clients staffing needs. Join Us Ready to streamline your call center human capital management? Let our team help. Start Here

CALL CENTER HUMAN CAPITAL CallMe! is the leader in Human Capital Management for the Call Center industry. We offer Call Center focused staffing and recruiting, the leading niche job board dedicated to the call center industry, advanced applicant screening, and complete back office outsourcing. Our services build on our operational experience staffing and running large call center companies. We understand the unique issues facing our clients and are dedicated to providing solutions that help streamline our clients human capital management processes. Interested in learning how we can help your call center become more effective in recruiting and retaining quality call center agents and managers? Then Call Us. For more information please visit: 1 1

OUR MANAGEMENT TEAM Chris is our Co-Founder and CEO. He has deep operational experience running large call center companies. His focus is working with our clients to identify ways to streamline their human capital management processes. Chris Bracken Stuart is our Co-Founder and CFO. He started his career with a Big Four finance firm and has extensive experience working in startup environments. His focus is on developing financial structures that best align with our clients interests. Stuart Bracken Mark is our SVP of Human Resources. He comes with years of direct experience as a HR executive in call center companies. He has hired thousands of call center agents and managers and works with our clients to identify the best fit for their needs. Mark Cook

CallMe! Staffing CallMe! Staffing is the leading provider of staffing and recruiting services for the call center industry. We recruit, screen, and deploy call center agents and managers across the U.S.. STAFFING OUR SERVICES Solutions for your Human Capital needs All of our services are designed exclusively for the Call Center industry. Our laser focus gives us insight into the unique issues our clients face. Our close understanding of our clients needs allows us to deploy industry best practices more effectively. CallMeJobs.com CallMeJobs.com is the leading niche focused job board for the call center industry. We provide targeted and relevant traffic at a fraction of the cost of generic boards. JOB BOARD CallMe! Back Office Focus on your business. Leave the HR and Payroll headaches to us. We provide complete HR, Benefits and Payroll outsourcing. BACKOFFICE CallMe! Screening Advanced Call Center screening from CallMe! Hire better and faster by using our personality, skill set, and voice based testing. Let our CallMe! Candidate Score help you make better decisions. SCREENING 3 3

CALLME! STAFFING Intelligent Call Center Staffing Operational Experience The CallMe! Team has years of experience staffing and running large call centers. Industry Focus Our focus allows for a deep understanding of the issues our clients face. HR Expertise The CallMe! Team is made up of certified HR pros with call center expertise. PEOPLE Recruit Always On recruiting engine – constantly mining the best candidates. Screen Our proprietary personality, skill and voice testing allow us to find the best match for your call center. Deploy Qualified agents – faster and more cost effective. PROCESS Proprietary Testing Voice, skill and personality testing allows you to make better decisions, faster! Automated Payroll Portal software for efficient time & attendance tracking. Applicant Tracking Our ATS helps us efficiently identify, parse, track, and deploy call center agents. TECHNOLOGY CallMe! Staffing is the leading provider of outsourced call center staffing and recruiting. Focused exclusively on the call center industry, we recruit, screen, and deploy call center agents and managers across the U.S. We leverage our operational experience staffing and running large and successful call center companies to efficiently provide motivated and qualified call center managers and agents Cost Savings Hourly savings based upon cost structure. Eliminate payroll taxes, benefits costs, and recruiting costs! Lowered Attrition Lowered agent attrition resulting from agents that better match your needs. Increased Performance Better Agents equals Better Performance! RESULTS

CALLME! JOBS The Call Center Job Board CallMeJobs.com is the call center job board. Niche focus helps us deliver targeted and relevant traffic at a fraction of the price. Case Study: Cost Per Applicant Niche Focus Industry focus means targeted and relevant traffic. No job board spam here. Only find the candidates you want. High ROI Lower cost than generic boards combined with high applicant volume means high ROI. Integrated Voice Interviews Powered by Toomah, CallMeJobs.com offers integrated voice interviews attached to the candidate resume. The CallMeJobs.com Difference *Industry Avg. = $5.15/Applicant! *CallMe! Avg. = $0.73/Applicant!

CALLME! SCREENING Advanced Call Center Applicant Screening Call Center Aptitude We conduct an analysis of your current staff to set baseline parameters. We then test your applicant pool and score based upon your call centers specific needs. PERSONALITY Skill Set Testing No matter the requirement, we can test for it! Do your agents need to be proficient in Excel? Do they need to be versed in Sales technique? We can give you a better picture of your applicants skills through our online testing. SKILLS Recorded Interviews Our system allows for pre- recorded interviews of the applicants. Quickly review each applicant for phone presence, pronunciation, and the ability to think on their feet. Make better decisions, faster! VOICE CallMe! Screening provides advanced call center screening and testing. Combining all of the elements of our testing in our proprietary CallMe! Score allows for quick review and ranking of your applicant pool

CALLME! BACKOFFICE Outsourced HR, Benefits, and Payroll Payroll Outsourcing Our PEO services allow your to focus on your business. Transfer your employees to our payroll to realize cost savings in benefits, payroll taxes, payroll processing, and insurance. PEO Recruitment Process Outsourcing CallMe!s Recruitment Process Outsourcing allows your call center to eliminate non- revenue generating positions. We will place full time CallMe! Recruiters on your site, eliminating HR overhead costs. RPO HR Outsourcing Our Human Resources experts can design and implement processes for management and employee relations, documenting internal policies, producing and retaining required employee documents and more! HRO Leave the HR and Payroll headaches to us! 7 7

CLIENT RECOMENDATIONS 8 8

CONTACT US Address: 1 Glenlake Parkway, Suite 1225 Atlanta, GA Phone: Interested in discussing how we could be of service? Want to learn more about the best practices and processes we use to optimize our clients call center human capital management? Contact us now! facebook.com/callmestaffing twitter.com/callmejobs linkedin.com/company/callme 9 9