Developing & implementing business strategy ISO - An overview in plain English

Establishing the strategy…. The dpi Growth Grid Governance Incentive Skills SMT Buy in Resources Action Plan Strategy Growth Confusion False Start Frustration Stagnation Anxiety Slow Growth Slippage

….providing structure Where to start?

Implementing the strategy…. The dpi Growth Grid Governance Incentive Skills SMT Buy in Resources Action Plan Strategy Growth Confusion False Start Frustration Stagnation Anxiety Slow Growth Slippage ISO 9001 addresses ALL

Bit of background Globally recognised certification International Organization for Standardization Independent, non-governmental international organization with a membership of 163 national standards bodies Subject matter experts that “share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges” Produce management standards you can be independently assessed against Globally recognised certification

Is it worth it? Sales licence – becoming a de facto requirement for quotes and tenders Over 1.5 million organisations officially certified for MANAGEMENT SYSTEMS globally ISO 9001 (quality) 1.03 million ISO 14001 (environment) 319,000 OHSAS 18001, occupational health & safety, estimated as in excess of 500,000 Really helps you run the business better

What ISO thinks…. Help you improve the quality of your goods and services Help you drive growth, cut costs and increase profits Give your business a competitive edge Open up export markets for your goods and services Open doors to new customers and strengthen your existing business Help you compete with bigger enterprises Enhance your credibility and secure customer confidence Sharpen your business processes and increase efficiency Strengthen your marketing pitch Help you comply with regulations

External, independent validation of your business management systems Highlight bsi/UKAS tick logo – you've all seen it, even if you don’t know what it means International Accreditation Forum (IAF) supervise UKAS, who supervise certification bodies – ensures done to same level globally Your business

Quality Business management systems - ISO 9001 The basis of all others Brilliant set of principles that help you systemise your operations and control them Many SME owner’s too busy working in the business, not on the business E.g. Episode, where we have the right level of tools, systems and processes to deliver consistently for our clients No, we are not certified, yes we will be! Control out of chaos?

The key elements - strategy Section 1 Context of the organisation (a.k.a. business planning) Why does it exist? Who are the stakeholders (“interested parties”)? What do they want from the organisation (“needs and expectations”)? What does it do (“scope”)? How does it do it (“system and processes”)? What are the business risks and opportunities (SWOT analysis)?

Building blocks from there….. Section 2 Leadership Section 3 Planning Section 4 Resources Section 5 Operations Section 6 Performance evaluation Section 7 Improvement

Delivering the strategy…. The dpi Growth Grid Strategy Action Plan SMT Buy in Resources Skills Incentive Governance Growth Action Plan SMT Buy in Resources Skills Incentive Governance Confusion Strategy SMT Buy in Resources Skills Incentive Governance False Start Strategy Action Plan Resources Skills Incentive Governance Frustration Strategy Action Plan SMT Buy in Skills Incentive Governance Stagnation Strategy Action Plan SMT Buy in Resources Incentive Governance Anxiety Strategy Action Plan SMT Buy in Resources Skills Governance Slow Growth Strategy Action Plan SMT Buy in Resources Skills Incentive Slippage Context Planning Leadership Non-human resources Human resources Performance evaluation ISO 9001 certificate ISO 9001 addresses ALL + =

The roadmap to certification

Stages Set your strategy (hopefully with dpi Europe’s help) Agree business objectives (including quality- related ones) Build the system Run the system Review the performance of the system External certification body reviews (“audits”) the system & certifies Three year cycle, annual audits by certification body to validate you are still doing what you say you are doing

FYI…. If you are ISO 9001 and/or ISO 14001 certified you have to revise your system by September 2018 Biggest change is understanding your business strategy 12 months goes all to quickly……….

Resources to help you on the journey http://www.episodeltd.com /the-iso-journey Free workshop – Friday 27th October 2017 (drop us a line – info@episodeltd.com ) Call us – 0113 801 9001

Any questions?

Many thanks info@episodeltd.com 01113 801 9001

Key points to note Administration elements common to ISO 9001 In addition Define the Scope of the Environmental Management System Establish and communicate an Environmental Policy Set measurable Environmental Objectives Lifecycle approach to product and service design Encompassing suppliers & sub-contractors within the system Legal compliance mechanism Environmental aspects and impacts assessment and register Establish the controls required to manage the Environmental Aspects Develop and implement an Environmental Improvement Programme

Occupational health & Safety management system OHSAS 18001:2007

Key points to note Administration elements common to ISO 9001 In addition Establish a Health & Safety Management System for your organisation Define your organisation’s health and safety policy Identify health & safety hazards, analyse and assess risks Establish procedures to identify and comply with the legal and other health & safety requirements that apply to your organisation Set health & safety objectives and plans to achieve them Establish responsibility and accountability with managers and employees Ensure competence and provide training where required Establish health & safety communication procedures Manage your organisation’s health & safety documents Establish an Emergency Management process Monitor and measure your health & safety performance Investigate incidents and take remedial action Changing to ISO 45001 in 2017/8 – we will build to ensure you comply with it

3 in 1 An integrated management system

Legal and other requirements compliance

Environmental management system ISO 14001:2015