LEAN LIBRARY MANAGEMENT Reducing cost while improving customer service Nan Carmack

Government needs to be run like a business….

Its not just for engineers… Process Improvement

Staff Resistance All the reasons people object to change Judgment Turf Job security Just plain crotchety All Boils down to Distrust.

patron

Work Before the Team What process are you looking at? Why? What are your goals? What will you get out of it? How will it help the patron? Individual face to face invitations Share the vision Enroll the help Set a timeline Be willing to be surprised. Celebrate Define the goalManage the process

Brainstorm processes that could be improved Brainstorm potential team members Brainstorm potential resistance Brainstorm ways to overcome Your turn…

Be the Book

Nan Carmack, MLIS, MEDTodd Crytser, MPA Need help? Carmack-Crytser Consulting What does your organization need to C?