2. Page 1 PeopleSoft Implementation Project—Managing Change PeopleSoft Project Managing Change PeopleSoft Project Managing Change GREEN Government Rapid Employee Exchange Network FROGS Financial Reporting Online Government System

3. Page 2 PeopleSoft Implementation Project—Managing Change Agenda Definition of Change Management States of Change Why Change Management is Important Overcoming Resistance Overcoming Potential Difficulties Managing Change Impact of Change on People Your Questions…

4. Page 3 PeopleSoft Implementation Project—Managing Change Change Management… Is an organized, systematic application of knowledge, tools, and resources Integrates the ability to adapt into Lucas County’s organizational culture Identifies patterns and structures of change Predicts issues to accelerate change and minimize problems

5. Page 4 PeopleSoft Implementation Project—Managing Change The States of Change Current State The way Lucas County does its business today Includes processes, organizational structure, technology, people, and culture Future State The way Lucas County anticipates doing its business once the change is implemented Includes new processes, organizational structure, technology, job roles, and culture Transition Period The time between the current and future states

6. Page 5 PeopleSoft Implementation Project—Managing Change The States of Change (continued) Current State Processes, organizational structure, technology, people, and organizational culture Future State New processes, organizational structure, technology, people, and organizational culture Transition Period

7. Page 6 PeopleSoft Implementation Project—Managing Change Why is Change Management Important?  People want to be successful  People feel successful once they have mastered their environment and believe it is secure  People will resist any change to the work environment that impacts their security The biggest reason why organizational change fails Not planning to manage its impact on people

8. Page 7 PeopleSoft Implementation Project—Managing Change Overcoming Resistance Change is an event To manage change, we must have a clear understanding of our goal and how we will get there Transition is a process To manage people’s transitions, we must help them come to terms with the changes The key to overcoming resistance Helping people’s transition to the new environment Organizations often overlook the transition

9. Page 8 PeopleSoft Implementation Project—Managing Change Overcoming Potential Difficulties Reasons for Failure A poorly defined vision of the future state Not integrating major change initiatives into a master plan Lack of a structured approach to address the people issues surrounding the change Lack of top management support Reasons for Failure A poorly defined vision of the future state Not integrating major change initiatives into a master plan Lack of a structured approach to address the people issues surrounding the change Lack of top management support What the County Has Done Clearly defined future states Change initiatives clearly defined and integrated into project plan Structured approach to tackle people issues— Change Management Team Strong support from Lucas County leaders What the County Has Done Clearly defined future states Change initiatives clearly defined and integrated into project plan Structured approach to tackle people issues— Change Management Team Strong support from Lucas County leaders

10. Page 9 PeopleSoft Implementation Project—Managing Change Managing Change—Completing the Puzzle Communication PeopleSoft Training Education Process Training Knowledge Transfer

11. Page 10 PeopleSoft Implementation Project—Managing Change Change Management—Stages Employee morale fluctuates during each phase Current State Transition Period Future State Morale Time Human Impact Denial or False Hope  Immobilized  Anger or Panic  Depression  Letting Go/Accepting Reality  Testing  Merging past and present  Internalization/ Commitment 

12. Page 11 PeopleSoft Implementation Project—Managing Change Your Questions… What questions do you have? For information about the PeopleSoft Implementation Project, go to: http://co.lucas.oh.us/lcis/PeopleSoft If you have a question about the project, to go: PeopleSoftHelp@co.lucas.oh.us