A2 Skills and Attributes

Watching the clips write some notes focusing on the things below: A2 Skills and personal attributes required for developing relationships with individuals the 6Cs – care, compassion, competence, communication, courage and commitment https://www.youtube.com/watch?v=cc0zxsGj104 What are the 6 c’s to you? Watch and make notes Bit of fun to remember the 6 c’s (starter) Compassion in Practice https://www.youtube.com/watch?v=L3SCi9L6dRM What is meant by the term ‘compassion’ and what examples are given that demonstrate compassion? https://www.youtube.com/watch?v=HVF0273iHus Compassion, dignity and respect in health care The Health Foundation Watching the clips write some notes focusing on the things below: What is meant by each of the 6 c’s? What examples can you give for each one? What attributes and skills does the trust look for in their staff? https://www.youtube.com/watch?v=Vnn1TlRlpG4 Compassionate care: delivering the Six Cs https://www.youtube.com/watch?v=IPGn0pV3dU0 Northamptonshire Healthcare NHS Foundation Trust ©Outstanding Resources 2017

Brutality by social workers in UK disablity centre Winterbourne View A2 Skills and personal attributes required for developing relationships with individuals the 6Cs – care, compassion, competence, communication, courage and commitment https://www.youtube.com/watch?v=subMgwyJOK8 Brutality by social workers in UK disablity centre Winterbourne View Watch the two clips about Winterbourne View and make notes. https://www.youtube.com/watch?v=hhCx3K8XJJM Winterbourne View abuse scandal - DAMNING REPORT is published  How do you think the use of the 6 C’s would help to prevent this situation happening again? https://www.youtube.com/watch?v=iHXOFS9ec2Q Stafford- The Hospital That Didn't Care- Patients Left To Die- BBC Special Again watch the clip and make notes. How do the 6 C’s prevent this happening again ©Outstanding Resources 2017

What skills they need to undergo their role A2 Skills and personal attributes required for developing relationships with individuals people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development dealing with difficult situations Produce a list of questions to ask someone working in a setting about the following things: What skills they need to undergo their role What qualifications they need to enable them to carry out their job How they develop their skills What skills and personal attributes they feel a health/social care worker needs to have to be able to carry out their role Undertake your interview and write up your results. In Pairs take each of the following and explain why these skills are important and what type of situation may occur where someone needs to use these skills. Feedback to the class and record results. Empathy, Patience, Engendering trust, Flexibility, Sense of humour, Negotiating skills, Honesty, Problem-solving. ©Outstanding Resources 2017

Dignity in care: Communication A2 Skills and personal attributes required for developing relationships with individuals people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development dealing with difficult situations https://www.youtube.com/watch?v=8DTrVQIW5Cw Dignity in care: Communication Watch the video and make notes. Take into consideration they way in which the health care professional communicates with the service user. What type of language do they use? Why and how does it differ from person to person? Communication skills are vital in Health and Social Care. Can you think of any reasons why it is so important? Health care professionals have to be able to communicate with a range of people all with varying needs. They also have to be able to communicate effectively with other professionals. This can be written or verbal. Lack of communication could mean that the person being looked after does not have their needs met. They have to be able to communicate with families. For this they need to listen to the families concerns and reassure the family. What is active listening? Watch the video and make notes, device your own definition. https://www.youtube.com/watch?v=oWe_ogA5YCU 6 Tips for Active Listening #LittleThings ©Outstanding Resources 2017

Watch the following clip. A2 Skills and personal attributes required for developing relationships with individuals people skills – empathy, patience, engendering trust, flexibility, sense of humour, negotiating skills, honesty and problem-solving skills communication skills – communicating with service users, colleagues and other professionals, e.g. active listening and responding, using appropriate tone of voice and language, clarifying, questioning, responding to difficult situations observation skills, e.g. observing changes in an individual’s condition, monitoring children’s development dealing with difficult situations Observation skills: Watch the following clip. Why do you think it is important for a health care professional to observe the service user? https://www.youtube.com/watch?v=y1F35mUk4Oo CNA728R - The Nursing Assistant: Recognizing & Reporting Changes in a Resident's Physical Condition Monitor children’s development: Why is it important to monitor a child's development? How can you monitor a child development? https://www.youtube.com/watch?v=KrUNBfyjlBk Early Recognition Of Child Development Problems / Educational Video Things to monitor: Their physical condition Non-verbal communication Behaviour Relationship to others and how they play This is important because problems can be identified quickly and addressed before they get worse There are two types of observations. The ones that you have just watched, which were things that the health care professional could see and then measurable observations, such as volume of blood in the urine, pulse rate, blood pressure and temperature. ©Outstanding Resources 2017

What type of skills are shown by the doctor and the nurse? Read through the information below. Which of the 6 C’s can you see being used? What type of skills are shown by the doctor and the nurse? Alice is 85 years old. She lives at home with her husband. She is her husbands carer. Alice has had an infection and has had to stay in the hospital overnight. Whilst she is in hospital her daughter is looking after Alice’s husband. Alice wants to go home and she is very concerned about her husband. She asks to speak to the doctor. The nurse says that she will get the doctor and she is not to worry. The doctor comes over to Alice and sits on the edge of her bed. Alice explains to the doctor that her husband needs her care and she want to go home. The doctor says that should be fine but he wants her to wait for some of her tests results to come back first. He reassures Alice that it will not be too long. Whilst she is waiting for her results she speaks to another nurse. She states again that she wants to go home. The nurse tells Alice that it won’t be too long and not to worry. Alice rings her daughter and tells her she will be home soon. The doctor returns and explains to Alice that he is very concerned about the results that have come back. He explains that her potassium levels are extremely low which is putting her in danger. Alice tells him she wants to go home. The doctor can see that she is becoming distressed. He tells Alice that it’s not a good idea as she could become much worse. As Alice listens she gets anxious and starts to cry. She tells the doctor she needs to look after her husband. He says that he will go and speak to his superior to see if there is anything that they can do. He returns and tells Alice that she will become dangerously ill and his superior agrees that it wouldn’t be wise for Alice to go home. She becomes even more upset. The doctor points out that Alice won’t take her potassium medication which is why it is still low. Alice pleads and states that she will definitely take it when she goes home. The doctor states that it’s not that simple and she needs an intravenous drip to allow them to replace some of the potassium that she needs. Alice eventually agrees to stay in hospital for another two hours to allow the doctors to give her what she needs through the drip. Once the doctor leaves she asks the nurse what foods she should eat that are high in potassium. The nurse is unsure and offers to get Alice a fact sheet and also tells Alice that she will ring her daughter to let her know that she will not be home for a few hours. ©Outstanding Resources 2017

For each skill explain why they need that particular skill. Learning Aim A P2 Explain what skills and personal attributes are necessary for professionals who care for individuals with different needs. Explain – clarify. You need to give a detailed account of the skills a professional who cares for individuals with different needs should have. For each skill explain why they need that particular skill. Give examples of situations where they may need to adapt that particular skill depending on the needs of the individual. Explain what personal attributes are. For each type of personal attributes a professionals who cares for individuals with different needs should have you need to explain it. Why are these attributes needed? Give examples of when a professional may use these attributes. Include relevant information to back up your work (6 C’s)! ©Outstanding Resources 2017