1. Felicity Page Felicity.page@nptcgroup.ac.uk
Caring Roles
Felicity Page

2. Lesson objectives Understand how practitioners use caring skills
Appreciate that caring skills used may vary according to the client’s needs and to the setting.

3. Definitions
Skill- Proficiency, facility, or dexterity that is acquired or developed through training or experience.
Quality-An inherent or distinguishing characteristic; A personal trait, especially a character trait.

4. Starter
In pairs write down as many caring skills used by practitioners in all care settings on your flip chart
Be prepared to feedback your ideas to the class.

5. Task – Skills for care settings and clients
Working together in pairs choose two carers and a care setting and discuss which caring skills would be essential to this role and for each one explain why.
When you have completed your answers, feed this back to the rest of the class.

6. CARE VALUES
ARE BELIEFS ABOUT THE RIGHT WAYS TO TREAT PATIENTS OR CLIENTS
WHEN ALL THE VALUES ARE PUT TOGETHER, THEY MAKE UP THE CARE VALUE BASE
ALL HEALTH, SOCIAL CARE AND EARLY YEARS WORKERS SHOULD RESPECT THE CARE VALUE BASE

7. THE CARE VALUE BASE IS ABOUT
PROMOTING ANTI- DISCRIMINATORY PRACTICE
MAINTAINING CONFIDENTIALITY OF INFORMATION
PROMOTING AND SUPPORTING INDIVIDUALS RIGHTS TO DIGNITY, INDEPENDENCE AND SAFETY
ACKNOWLEDGING INDIVIDUALS PERSONAL BELIEFS AND IDENTITY
PROTECTING INDIVIDUALS FROM ABUSE
PROMOTING EFFECTIVE COMMUNICATION AND RELATIONSHIPS
PROVIDING INDIVIDUALISED CARE

8. Values and behaviours
Care -People receiving care expect it to be consistently right for them throughout every stage of their life.
Compassion-Compassion is how care is delivered through relationships based on empathy, respect and dignity. It can also be described as intelligent kindness, and is central to how people perceive their care.
Courage- enables HCP to do the right thing for the people. It means speaking up when there are concerns and having the personal strength and vision to innovate and embrace new ways of working.
Commitment - to patients and the public is essential to the working life of a nurse. 

9. Values and beliefs
Communication- is central to successful caring relationships and team working. Listening is as important as what HCP say and do and critical to decisions about a patient.
Competence means HCP must be able to understand an individual’s health and social needs. Their expertise, clinical and technical knowledge for delivering care and treatment must be based on research and evidence.

10. Qualities
Excellent people skills-You will be providing care for people of all ages and backgrounds. You should be able to put people at their ease, gain their confidence and deal sympathetically with their problems and fears.
Empathy-Identification with and understanding of another's situation, feelings, and motives

11. Qualities
Good communication and observation Communication and observation are crucial. You need to be a good at listening as well as talking and you have to be constantly alert to changes in patients' conditions and the implications in terms of care.

12. Qualities.
Ability to answer questions and offer advice Front line staff -are the most frequent point of contact for patients, so you must be able to answer their questions, share your knowledge and skills with patients, their families and friends and make sure their needs are recognised by the rest of the care team.

13. Skills
Happy to work as part of a team You will be part of a multidisciplinary team that includes doctors, physiotherapists, anaesthetists, pharmacists, dietitians and many more. You need to know how all these different people work together.

14. Skills
Dealing with emotionally charged situations-working in HSC- can sometimes involve managing distress. You'll play a key part in helping patients and families come through their crises.

15. Further research
NMC code of conduct
Code of conduct social workers