CHAPTER ELEVEN Managing Teams Effective Management 2nd Edition Chuck Williams Prepared by Deborah Baker Texas Christian University

The Advantages of Teams CHAPTER ELEVEN The Advantages of Teams Customer Satisfaction Product and Service Quality Speed and Efficiency in Product Development Employee Job Satisfaction Increases… Better decision making and problem solving (multiple perspectives, alternate solutions, increased commitment to decisions) 1.1

The Disadvantages of Teams CHAPTER ELEVEN The Disadvantages of Teams Initially High Employee Turnover Social Loafing Legal Risk (National Labor Relations Act) Employee Job Satisfaction Disadvantages of group decision making (groupthink, inefficient meetings, domination by a minority, lack of accountability) 1.2

When to Use Teams There is a clear purpose CHAPTER ELEVEN When to Use Teams There is a clear purpose The job can’t be done individually Team-base rewards are possible Ample resources exist Teams have authority USE TEAMS WHEN… DON’T USE TEAMS WHEN… There is no clear purpose The job can be done individually Only individual-based rewards exist Resources are scarce Management controls Adapted From Exhibit 11.3 1.3

Autonomy, the Key Dimension CHAPTER ELEVEN Autonomy, the Key Dimension Traditional Work Groups Employee Involvement Teams Semi- autonomous Self- managing designing Autonomy Adapted From Exhibit 11.4 2.1

Cross-Functional Teams CHAPTER ELEVEN Special Kinds of Teams Cross-Functional Teams Virtual Teams Project Teams 2.2

Team Norms Informally agreed-on standards that regulate team behavior CHAPTER ELEVEN Team Norms Informally agreed-on standards that regulate team behavior Powerful influence on work behavior Can lead to positive and/or negative outcomes Regulate the everyday behaviors of teams 3.1

CHAPTER ELEVEN Team Cohesiveness The extent to which members are attracted to the team and motivated to remain in it Cohesive teams: retain their members promote cooperation have consistent performance 3.2

How Teams Can Have a Good Fight CHAPTER ELEVEN How Teams Can Have a Good Fight Work with more, rather than less, information Develop multiple alternatives to enrich debate Establish common goals Inject humor into the workplace Maintain a balance of power Resolve issues without forcing a consensus Adapted from Exhibit 11.6 3.4

Stages of Team Development CHAPTER ELEVEN Stages of Team Development Team Performance Time Forming Storming Norming Performing De-Norming De-Storming De-Forming Adapted from Exhibit 11.7 3.5

Enhancing Work Team Effectiveness CHAPTER ELEVEN Enhancing Work Team Effectiveness Team Training Compensation and Recognition Selecting People for Teamwork Setting Team Goals and Priorities 4

Problems Reported by Team Leaders CHAPTER ELEVEN Problems Reported by Team Leaders 1. Confusion about new roles 2. Feeling they’ve lost control 3. Not knowing what it means to coach or empower 4. Having doubts about whether team concept will work 5. Uncertainty about dealing with employees’ doubts 6. Confusion about when team is ready for more responsibility 7. Confusion about how to share responsibility and accountability 8. Concern about promotional opportunities 9. Uncertainty about the strategic aspects of leader’s role as team matures 10. Not knowing where to turn for help with team problems 4.3 Adapted from Exhibit 11.9