“It is not the strongest of the species that survives, nor the most intelligent, but THE ONE MOST RESPONSIVE TO CHANGE” – Charles Darwin

Ability to learn from experience Ability to adapt to the surrounding environment

Verbal Comprehension – Vocabulary Number – Mathematical Operations Space- Visual – Ability to visualize Associative Memory – Learning by Repetition Perceptual Speed – Quick in noticing diff & similarities Reasoning – Analyzing Skills

It is used to measure a person’s CONGINITIVE ABILITY Ability to learn or understand new situations How to reason through a given problem The ability to apply knowledge to the current situation

Signs of Good IQ Good Communication Skills Clear thinking, reasoning ability Good with numbers Good at remembering Sharp Memory Great Grasping power Have an eye for detail Like to be with like mined people

Emotional Intelligence skills include but not limited to :

Appealing to EMOTIONS to convince someone rather than using facts alone Knowing HOW & WHY vs. knowing WHAT Letting your emotions control you because you do not know how to deal with them

An individual’s success at work is 80% dependent in EQ and only 20% dependent on IQ WHY???? EQ assists employees in decision making in areas like Team Work, Inclusion, Productivity & Communication

Control over Own emotions Control over other the situation People with good EQ are in control of 3 things Control over Own emotions Control over other the situation Control over other’s emotions

Signs of Good EQ They are less reactive to others & situations Clear thinking process Clam, composed & posed in nature Excellent ability to empathize Good at rapport building Comfortable in heterogeneous groups

Ability to quickly reduce stress Ability to recognize and manage your emotions Ability to connect with others using Non-Verbal communication Ability to use humour and play to deal with challenges Ability to resolve conflicts positively with confidence

1. Self Awareness Emotional Self Awareness – Reading ones emotions & recognizing the impact Accurate Self Assessment – Knowing ones strengths & limits Self Confidence – Knowing about one self worth & capabilities

2. Self Management Emotional Self Control – keeping disruptive emotions under control Transparency – Displaying honesty Adaptability – Adapting to situations Achievement – Drive to improve performance Initiative – Readiness to act & capture opportunities Optimism – Half glass full or empty

3. Social Awareness Empathy– Sensing others emotions & giving solutions Organisational Awareness – Reading currents, decision networks & politics & org level Service – Recognizing & meeting the customer/client needs

4. Relationship Management Inspirational Leadership– Guiding and motivating Influence– Wielding a range of tactics for persuasion Developing others – Improving other’s abilities Change Catalyst – Initiating, managing & leading Building Bonds – Cultivating & maintaining bonds Teamwork - Cooperation

5 Components of EQ INTRAPERSONAL SKILLS – Ability to understand & apply personal emotions Self Regard – Ability to understand and apply personal emotions Emotional Self Awareness – Ability to recognize one’s own feelings which allows us to make better decisions Assertiveness – Ability to express feelings without being un-cooperative towards others Independence – Ability to be self controlled Self Actualization – Ability to realize one’s potential

5 Components of EQ Empathy Social Responsibility 2. INTERPERSONAL SKILLS – People Skills Empathy Social Responsibility Interpersonal Relationships – Maintain mutually benefit relationships

5 Components of EQ Stress Tolerance 3. Stress Management– Ability to handle challenges Stress Tolerance Impulse Control – Ability to control temptation

5 Components of EQ 4. Adaptability– Ability to react quickly & efficiently to changes Flexibility – Ability to adjust one’s emotions to changing situation Problem Solving – Ability to identify the problems, generate & implement effective solutions Reality Testing – knowing what you want to do vs. what you can do

5 Components of EQ 5. General Mood Optimism Happiness

Performance at Work Mental Health Physical Health Better Relationships