Nonconformance Tracking LHC Quality Assurance Working Group - M. Mottier September 2000

Objectives To provide an on-line system to report, analyze,and correct non conformities as required by ISO 9001 and the LHC Quality Assurance Plan: To enable the reporting of non conformities, on-site and off-site, detected in production, assembly and installation. To provide a comprehensive view of the state of non conformities at part level, equipment level, and project level. To provide for searching, reporting and statistical analysis. LHC Quality Assurance Working Group - M. Mottier September 2000

Method Use the EDMS and its web interface. Use a document, the nonconformance report. Use a specific document type, QN. The nonconformance report (NCR) is used to document the history from detection to implementation of the solution. The document status is used to display the main steps in the nonconformance evolution LHC Quality Assurance Working Group - M. Mottier September 2000

Completes first part of NCR Stores NCR in EDMS NC Status Initiates NC process Completes first part of NCR Stores NCR in EDMS OPEN (IN WORK) Inspector There is a problem Waiting for a solution Makes analysis Proposes solution, including corrective action Production Manager UNDER APPROVAL There is a problem Solution found Waiting for approval Project Engineer Project Management Verifies and Approves solution ACCEPTED (RELEASED) There is a problem Solution approved Correction in-progress Implements solution Production Manager CLOSED (OBSOLETE) Production Manager Project Engineer Implementation complete Stops NC process There was a problem It has been corrected LHC Quality Assurance Working Group - M. Mottier September 2000

NC process step by step Inspector (on production site) Discovers a non-conformity. Completes the IDENTIFICATION part of the NCR. Stores the NCR in EDMS (status OPEN). Production Manager (on production site) Makes analyses and proposes a solution. Updates NCR, point 13, possibly point 16. Changes NCR status to UNDER APPROVAL. Project Engineer/Project Management (at CERN) Verifies and approves or rejects the proposed solution. Decides whether management approval is required. Finally changes status to ACCEPTED or REJECTED. Production Manager (and PE if necessary) Implements the solution. Changes status to CLOSED when complete. LHC Quality Assurance Working Group - M. Mottier September 2000

Confidentiality Inspector and Production Manager Project Engineer May only see NC’s related to their contract Project Engineer May see NC’s related to all his contracts and to all related equipment Project Management May see all NC’s related to the project LHC Quality Assurance Working Group - M. Mottier September 2000

Web interface Specific form to store and search for NC’s: To clearly segregate NC’s, as processes, from documents. To display NC status and hide the NCR document status. To automatically assign the doc type. Pre-defined search as for ECR’s Search by status, like ECRs. LHC Quality Assurance Working Group - M. Mottier September 2000

Production sites without Internet (1) Inspector: Fills points 1 to 12 of the form and sends it to Production Manager Production Manager: Fills point 13 of the form and faxes to PE at CERN PE (or secretary) Completes point 14 or 15 of the form and faxes it to Production Manager Creates an empty (no file attached) NC Report Changes the status of NC to IN-PROGRESS When Implementation is completed: Scans the completed form and stores it in EDMS Change status to CLOSED Contractors must have a Web access! LHC Quality Assurance Working Group - M. Mottier September 2000

Production sites without Internet (2) In cases where it has been demonstrated that communication via the web is not possible: Use the nonconformance report as a paper document. Communicate via telephone, fax and mail. Scan and store the nonconformance report when the nonconformance has been resolved, with the status OBSOLETE. LHC Quality Assurance Working Group - M. Mottier September 2000

LHC-PM-QA-509.00 LHC Quality Assurance Working Group - M. Mottier September 2000