1. UNDERSTANDING FOR STANDARD
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UNDERSTANDING FOR STANDARD
ISO 9001:2000
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2. Objective Understanding for basic of Quality History of ISO9000
Understanding for requirements ISO9000 and the Development of quality
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3. Understanding for basic of Quality
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Chapter 1
Understanding for basic of Quality
ISO 9000
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4. 12/31/2018 Q
Quality ?
IF you want to buy
a refrigerator.
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5. General knowledge about Quality
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General knowledge about Quality
QUALITY
Meaning All qualification of product and/or service that are met distinct customer requirement and conceal customer requirement
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6. Customer Meaning person who get work or service forward from us
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Customer
Meaning person who get work or service forward from us
External customer
Internal customer
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7. Quality Management System (QMS)
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Customer
Quality Management System (QMS)
Customer is the person who determine standard or requirement.
Manage work to correct and correct at the first time.
All personnel are respond of quality of own work and consider to
“internal - external customer”
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8. Quality Management System (QMS)
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Quality Management System (QMS)
Consist of
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9. Quality Control (QC) Inspection focus
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Quality Control (QC)
Inspection focus
Inspection for find and separate defect parts
Auditor focus is verify for result of author work that correct or not
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10. QC Test: how many letter “F ” in this paragraph?
Finished file are the result of many years of scientific study combined with the experience of many years of hard work
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11. Quality Assurance (QA)
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Quality Assurance (QA)
To built certainly
To focus at system and procedure
To have frequency and follow to standard or requirement
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12. Procedure of QA Set up Policy, Practice, specification
Create process involve ,
Documentation system
Create objective , Planning,
Measurement, monitoring and verification system
Reviewing process and correction / prevention
Continual improvement
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13. Procedure of QA
Everybody in organization may be have quality assurance for Output of own work before send product to be Input forward to internal customer
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14. Quality Improvement (QI)
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Quality Improvement (QI)
To focus at increasing ability about production or service are met with the aim of enhancing customer satisfaction
By 2 of procedure
Enhancing control
Upgrade standard
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15. Quality Implementation
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Quality Implementation
PDCA (Deming Cycle)
Plan : Prepare person, materials and machining and the method to criterion / standard
Plan Do
Check
Do : proceed follow to plan / standard
Act
check : check follow to standard and then records
Review to corrective/ improvement: review result of conduction , if detect defect,may be search for cause of defect and implement corrective/improvement action
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16. Implementation of Quality
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Implementation of Quality P D C A
process
PDCA (Deming Cycle)
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17. Understanding about process
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Understanding about process
Process
activities that use resource for translate
input and past step by step suitable procedure to output
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18. Process Approach Management
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Process Approach Management
Process Approach is management of organization which emphasize at process by identification system and determine the sequence , interaction of process
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19. Inspection storehouse
Process example
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Inspection storehouse
Vendor
Send product
document
4.10.2
First inspection Y
4.13
problem
return N
4.8 / 4.12
identification
Forward to QC
4.10.2
inspection
4.12 N
identification
inform QC / store
Vendor corrective
action OK
“status"
purchase Y
4.12
identification
4.15
storage
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input to Line
production

20. Kind of process main process support process management process
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Kind of process
main process
support process
management process
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21. General Business Process
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22. History of ISO9000 ISO 9000:2000 ISO 9000:1994 ISO 9000:1987 31/12/61
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History of ISO9000
ISO 9000:2000
ISO 9000:1994
ISO 9000:1987
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23. History of ISO9000 1959 Mil-Q-9858 control of quality standard
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History of ISO9000
1959 Mil-Q-9858 control of quality standard
1972 BS4891 guide for Quality assurance
1979 BS5750 determine basic of Quality management system
1987 ISO9000:1987 ISO9000:1987
1994 ISO9000:1994 ISO9000 issue 2
2000 ISO9000:2000 ISO9000 issue 3
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24. Characteristics of Quality series
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Characteristics of Quality series
ISO9001
receive
Post
service
production
Design
planning
testing
order
/service
ISO9002
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25. Characteristics of ISO9001:2000 standard
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Characteristics of ISO9001:2000 standard
Standard of certification have only 1 standard
Process approach focus
Focus at built more customer satisfaction
Analyze customer requirement on customer focus
Customer satisfaction monitoring
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26. Characteristics of ISO9001:2000 standard
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Characteristics of ISO9001:2000 standard
system continuous improvement
personnel all level are aware of the relevance
Internal communication
To be Basic of QMS that completely go to Total Quality Management (TQM)
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27. The benefits that expect to receive
Organization will have better management that have system,regularization and standard procedure manual
Ensure that production process and service implement follow to customer satisfaction, law and international standard
To be use resource with most useful purpose and decrease defect that have effect to “production/service cost”
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28. The benefits that expect to receive
Decrease complaint and increase customer satisfaction for customer recurrent service.
To have advantage over author competitor.
The general people and foreigners are acceptation and upgrade service standard
The nation have development
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29. preparation Preparation for change
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preparation
Preparation for change
Preparation for intent forward with change together
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30. Main focus Commitment Provide quality document
Implement relate document
Evaluation result according to target
Improvement work process
Implement according to schedule of project
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31. Improvement Quality System Project
And Understanding Of
Requirement
ISO9001:2000
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32. Intention of ISO9001:2000 Customer focus Meet of Customer requirement
Prevention of defect and decrease variation of production process that effect to occur defect
Satisfy to customer
Implement according to procedure and law
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33. Quality Management System Model
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34. Requirement of ISO9001:2000
3.definition
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35. Definition in ISO9001:2000
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36. Procedure to ISO 9000 project management
Review initial status
Determine policy and work scope
training
Establishing quality document
Target management
Internal audit training
To implement and review
To make a request for certification
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37. Step 1 Review Initial Status
Azimuth evaluate present work status compare with requirement of ISO9001:2000 international standard
Management
Customer focus and marketing
Human resource
service
Monitoring and measurement system
Relate with law
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38. Step 2 Determine Policy And Work Scope
knowledge
Management section
Management section determine Quality policy
Determine duty and responsibility of any position
Organization chart
Job description
Have evaluation ability and determine competence of employee
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39. Step 2 Determine Policy And Work Scope
Competence
You must have competence according to duty and responsibility of work
Business organization will be “success” or “fail” depend upon efficiency and competence of personnel in organization
Competence can separate to
Generic competence
Core competence
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40. Step 3 Training Training on year 2546
Understanding for ISO 9000 standard course
Establishing Quality document
Quality Development Implementation course
Internal Audit course (2546)
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41. Step 4 Establishing Quality Document
Why are you must to establish documents?
To be joint contract between work and work practice
To be Standard manual for work practice reference of all section
To be training document for new start
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42. Step 4 Establishing Quality Document
Kind of establishing document
Quality policy
Quality objective
Quality manual
Procedure manual
Standard determine
Organization determine
Working Instruction
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43. Step 4 Establishing Quality Document
Quality policy specimen
“we intent to produce product and service that able compete in the Word Market by continuous development personnel and quality system, inclusive determine target and tactics plan for implementation by have objective for built the best customer satisfaction”
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44. The document that need for ISO 9001 standard
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45. Step 4 Establishing Quality Document
Successful target 2546
Quality policy by Management section
Quality objective by Management section and work leader
Quality manual by Management section
Procedure by all section
Work instruction by all department
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46. Step 5 Target Management
Management section will determine target management tendency
Duty of Supervisor
Receive target to determine department target
Determine identification index to measure successful
To explain target, implementation and measurement to operators
Determine practice plan for operator to do
Summary report submit to manager
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47. Step 6 Implementation According To Plan
Duty for operator
Understanding to target that relate to operator
Implement according to practice plan that determine by supervisor
Inform problem that detect and establish report
Collect record from work practice
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48. Step 6 Implementation According To Plan
Process relate with customer (product/maintenance)
Process of receive Requirement
Process of review customer requirement
Price calculation, submit price, contract
Monitoring send product to customer
Satisfaction monitoring
Customer complaint
Record keep
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49. Step 6 Implementation According To Plan
Design process
Contract review with sales department process
Design process
Record keep
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50. Step 6 Implementation According To Plan
Production plan process
Customer requirement data
Materials plan process
Production plan process
Record keep
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51. Step 6 Implementation According to plan
Purchase process
Goods purchase, service that user need
Vender or contractor choiceness process
Evaluation vender or contractor produce process
Analyze vender or contractor produce process
Record keep
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52. Step 6 Implementation According To Plan
Store process
Goods / raw materials inspection
Identification goods and raw materials
Handling (Loading / unloading), packing, storage, goods /raw materials preservation
Request distribution to machining line or send to installation
Stock data update shall be correct and rapidity
Record keep
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53. Step 6 Implementation According To Plan
Production, Assembly, Installation Process
Establish production, installation standard procedure
Provide equipment to assembly and installation
Production assembly Installation
Exercise care with customer property
Product inspection during in process and final inspection before send to customer
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54. Step 6 Implementation According To Plan
Production, Assembly, Installation Process
Product identification during in process and testing
Packing, handling and transport
Record keep
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55. Step 6 Implementation According To Plan Post service process
service call receive
Internal communication (dispatch job)
Service according to service call
Corrective result review
Close meeting and analyses customer satisfaction
Record keep
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56. Step 6 Implementation According To Plan
Support process
Preservation base on protection
Environment management ; ex. safety
Measuring and testing equipment calibration
Internal audits
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57. Step 6 Implementation According To Plan
Evaluation of implementation result according to target
Leader summary result compare with target submit management section
Management section review summary result
Unsuccessful target must have analyses and find corrective/preventive action by manager or supervisor (P-D-C-A cycle)
Inform operator to improvement according determination
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58. Step 7 Request for certification
Accreditation body
Certification body
PASS
Organization
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59. Improvement just start ! 8.5.1
Pause is mean you are behind the time
Always improve your work
Built condition to always have culture of work improvement by employee
To praise employee that have a good job or good service
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60. Question? Thank you very much Enviropacific company www.azimuth.co.th
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