EPC 5 Product Demonstration Introduction

BPM Positioning & Process Maturity EPC Product Demonstration Agenda Company Overview Service Products BPM Positioning & Process Maturity EPC Modules Overview EPC Architecture EPC Product Demonstration EPC Web Portal Employee Experience EPC Modeler Building a Model

Interfacing Technologies Corporation MS Visio Process Modeling est. 1997 Business Process Management est. 2000 Process simulation and analysis est. 1994 Interfacing has provided BPM Software and services for over 20 years. Established in 1983 Numerous awards Established the FirstSTEP Methodology Fortune 500 clients Worldwide partners & clients Our full range of products bring key benefits to your business: Analyze and correct process inefficiencies. Manage risk factors. Reduce process costs. Improve operational efficiency. Adapt quickly to change. Clarify accountability and ownership. Provide process knowledge across organizational boundaries. Include BPMN modeler based off of Charter (97) BPMN Modeler 2008 Designer new logo Nicer diagram & Layout

From Chaos to Order

From Chaos to Order

Professional Services Offering a full spectrum of services: As-is Process Documentation To-Be Process Development Best Practice Implementation Gap Analysis Process Performance Management Change Management Programs Terrible… really ugly Overlap between services… Classification of services.. Something about value… Purely services! (maybe slide from service ppt) 6

Frameworks Supported Standards: Supported Process Libraries: APQC Process Classification Framework ITIL – IT Service Management SCOR – Supply Chain Operations eTOM – Telecom Process

- Process Classification Framework Best Practice Framework

- Process Classification Framework 6.2 Recruit, source and select employees APQC moves & extra click Nicer KPIs.. Name of process 6.2 (recruit, source, and select employees within blow-out. Maybe some light yellow background. Key Performance Indicators (KPI) : Recruit, Select, and Hire Employees Average days to fill open positions Average days between opening and fill Ratio of acceptances to hires Ratio of acceptances to offers Ratio of qualified applicants to total applicants

Developing and Managing Human Capital 6.2 Recruit, source and select employees 6.2 Recruit, source and select employees Extra click Again process name – screen & Select candidates Candidate: [fulfills job requirements]  Candidate: [short-listed] Exam Results: [passed]

SIPOC Include SIPOC within Previous slide Candidate: [fulfills job requirements]  Candidate: [short-listed] Exam Results: [passed] Include SIPOC within Previous slide

Process Swimlane Large number of applicants being passed straight through to interview stage results in numerous unqualified candidates which leads to inefficient use of resources ! identify and deploy candidate selection This slide illustrates a poor process – even though the first process is mapped properly, only having face to face interviews will clog the system with poor candidates. Instead, use a phone interview first to filter out unqualified candidates.

Organizational Management Save Order Request Enter Order Request Validate Order Request Notify failure to Client Save Validated Order Notify Success to client ACCOUNT MANAGER SAP Resources Roles Assets

Process Management Order Entry Order fulfillment Notify failure to Client To order fulfillment Enter Order Request Save Order Request Validate Order Request Save Validated Order Notify Success to client Submit Order Request

Document Management SAP Save Order Request Enter Order Request Validate Order Request Notify failure to Client Save Validated Order Notify Success to client SAP

Risk Management P.O. Fraud Notify failure to Client Compare P.O. to Price List Enter Order Request Validate Order Request Save Order Request Save Validated Order Notify Success to client Submit Order Request

Business Rules Management Notify failure to Client Enter Order Request Validate Order Request Save Order Request Save Validated Order Notify Success to client Submit Order Request

Meta Data Management Notify failure to Client Enter Order Request Validate Order Request Save Order Request Save Validated Order Notify Success to client Order Request

Services Management Notify failure to Client Enter Order Request Validate Order Request Save Order Request Save Validated Order Notify Success to client Submit Order Request

Workflow Management Notify failure to Client Enter Order Request Validate Order Request Save Order Request Save Validated Order Notify Success to client Submit Order Request

Business Intelligence

Architecture

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