Neighbourhood Management Survey 2010/11 Glasgow Community Planning Partnership Neighbourhood Management Survey 2010/11 CPP summary: Greater Pollok and Newlands/Auldburn

Background local communities and service providers working together to improve and join up services responding to local need introduced in Glasgow in 2007 underpinned by robust evidence gathered from large residents survey outcomes: focussing additional investment in key priorities and re-alignment of some local services

Methodology face to face household survey conducted by BMG Research, managed by GHA representative sample at a ward level by tenure, age, gender, ethnicity and economic status 6,934 interviews conducted Citywide between December 2010 and February 2011 confidence of +/-1.18% at the 95% level increases for CPP level results – 775 interviews in local CPP area. Confidence of +/- 3.5%

Key Findings (1) high satisfaction with local neighbourhood as a place to live, but slightly lower than in 2007 most feel they belong in the area most residents feel safe in their neighbourhood, slightly higher than 2007 what would local residents change? more police on the streets cleaner streets more jobs including for the young reducing youth misbehaviour

Key Findings (2) residents are most positive about a number of amenities/facilities of local CPP area: attractive homes access to shops least positive about: youth provision/activities for young people children’s play areas most commonly reported problems: disruptive children/teenagers vandalism / graffiti drunk or rowdy behaviour

Key Findings (3) most rate a range of public services as good including rubbish collection, local health services, transport and policing which is rated good by over two-thirds of residents but only one-in-four rate youth and leisure services as good environmental issues of concern: litter dog roaming/fouling untidy gardens graffiti

Summary Changes Key Indicators 2010/11 2007 Change since 2007 (p.p) % Satisfied with Neighbourhood 90% 95% -5 % Feeling safe in neighbourhood 78% 75% +3 Attractive environment - % rating as good 85% 81% +4 Parks/open spaces - % rating as good 80% 77% Childrens play areas - % rating as good 52% 59% -7 Street drinking - % reporting as a problem 19% 9% +10 Vandalism/graffiti - % reporting as a problem 22% 7% +15 Road safety - % reporting as a problem 17% 14% Street litter - % reporting as a problem 44% 12% +32 Fly Tipping/Dumping - % reporting as a problem 16% 6% Rubbish collection - % reporting as good 87% 93% -6 Policing - % reporting as good 68% 47% +21 Youth/Leisure services - % reporting as good 23% 39% -16

Housing and neighbourhood

Satisfaction with neighbourhood as a place to live Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live? % satisfied: Citywide = 87% 2007 local CPP = 95% * denotes less than 0.5%

Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year? % better: Citywide = 9% 2007 local CPP = 12%

Reasons why the neighbourhood is better or worse (top 10 reasons)

What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

How would you rate the quality of your neighbourhood in terms of each of the following...% rating as good?

How would you rate the quality of your neighbourhood in terms of each of the following...% rating as good? CPP 2010 Citywide 2010 % difference CPP 2007 Attractive homes 89% 86% +3% - Attractive neighbourhood 85% 83% +2% Attractive environment 81% +4% Quiet and peaceful environment 82% 80% +5% Park/open spaces 74% +6% 77% Children’s play areas 52% 49% 59% -7% Access to shops 87% 88% -1% Access to banks Access to Credit unions 53% Reputation 79% Cleanliness / free of rubbish or litter 73% 72% +1% Youth provision / activities for young people 35% 48% -13%

Are each of the following a serious problem, a slight problem or not a problem in the local area...? % a problem

Are each of the following a serious problem, a slight problem or not a problem in the local area...? % a problem CPP 2010 Citywide 2010 % difference CPP 2007 Problems with neighbours including noise/loud parties 14% 0%  - - Disruptive children/teenagers 23% 22% +1% Drunk or rowdy behaviour 21% -1% -  Street Drinking 19% -2% 9% +10% Drug use or drug dealing 16% 15% Harassment/racial harassment 6% 7% Vandalism/graffiti +3% +15% Vehicle break in/theft 13% 10% 5% +8% House break ins/burglary 8% +7% 2% +11% Personal safety/security +5% Road safety 17% +4% Safety of children +2% Safety of other vulnerable groups Other types of crime

Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

Reporting problems with neighbours 58% reported the problem experienced the largest proportion reported to Glasgow City Council (48%), Housing Associations (25%) and Strathclyde Police (25%) 42% are satisfied with the way their problem was dealt with, with 34% dissatisfied the most common reasons for not reporting the problem are: it wouldn’t make any difference (39%); and it wasn’t a serious problem to report (39%)

How safe would you feel walking alone in your area after dark? % safe / unsafe: - Citywide = 74% / 11% - 2007 local CPP = 75% / 13%

To what extent do you feel that you belong to this neighbourhood? % strongly: - Citywide = 85%

Cleansing and environment

How would you rate the quality of the following services in and around your local area?

How would you rate the quality of the following services in and around your local area? - % reporting as good CPP 2010 Citywide 2010 % difference CPP 2007 Rubbish collection 87% 85% +2% 93% -6% Youth and leisure services 23% 36% -13% 39% -16% Policing 68% 54% +14% 47% +21% Health centre/GP 90% 89% +1% Public Transport 82% 0% 75% +7%

Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

- % reporting as a problem Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...? - % reporting as a problem CPP 2010 Citywide 2010 % difference CPP 2007 Abandoned/burnt out vehicles 4% +0% 0% +4% Litter in the streets 44% 41% +3% 12% +32% Untidy gardens 26% 24% +2% 5% +21% Untidy communal areas 21% 3% +18% Dirty stairs/closes 8% 14% -6% +5% Graffiti 22% 17% 6% +16% Fly tipping and dumping 16% 20% -4% +10% Pets/animals roaming/dog fouling 43% 39% - General maintenance of open spaces 18% -2% Car parking 13%

Taking account of views / opportunities for involvement

How much account do you feel that GCC takes of residents’ views when making decisions?

What are your preferred methods about having your say about GCC services?

Thank you