1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Govan and Craigton

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 892 interviews in local CPP area. Confidence of +/- 3.3%

4. Key Findings (1)
satisfaction with local neighbourhood as a place to live, but lower than in 2007
most feel they belong in the area
most residents feel safe in their neighbourhood, higher than 2007
what would local residents change?
more police on the streets
reduce youth misbehaviour
address problem tenants

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of local CPP area:
access to shops / banks
attractive homes/ quiet peaceful environment
less positive about:
youth provision/activities for young people
children’s play areas
most commonly reported problems:
disruptive children/teenagers
drunk or rowdy behaviour/street drinking
drug use/drug dealing

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, transport above city average
44% rate policing as good, below city average but higher than 2007
but only 15% rate youth and leisure services as good, a drop since 2007
environmental issues of concern:
litter
untidy gardens and communal areas
dog roaming/fouling

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with neighbourhood
83%
92% -9
% Feeling safe in neighbourhood
72%
65% +7
Attractive environment - % rating as good
78%
76% +2
Parks/open spaces - % rating as good
58% -7
Childrens play areas - % rating as good
41%
Street drinking - % reporting as a problem
20%
23% +3
Vandalism/graffiti - % reporting as a problem
17%
12% +5
Road safety - % reporting as a problem
25%
-13
Street litter - % reporting as a problem
50%
28%
+22
Fly Tipping/Dumping - % reporting as a problem
16% +4
Rubbish collection - % reporting as good
93%
94% -1
Policing - % reporting as good
44%
39%
Youth/Leisure services - % reporting as good
15%
37%
-22

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 92%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 15%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
83%
86%
-3% -
Attractive neighbourhood
80%
Attractive environment
78%
81%
76%
+2%
Quiet and peaceful environment
82%
-2%
77%
+3%
Park/open spaces
58%
74%
-16%
65%
-7%
Children’s play areas
41%
49%
-8% 0%
Access to shops
91%
88%
Access to banks
90%
+9%
Access to Credit unions
66%
53%
+13%
Reputation
79%
Cleanliness / free of rubbish or litter
73%
72%
+1%
Youth provision / activities for young people
38%
48%
-10%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
15%
14%
+1%  - -
Disruptive children/teenagers
33%
22%
+11%
Drunk or rowdy behaviour
23%
Street Drinking
20%
21%
-1%
+3%
Drug use or drug dealing
+6%
Harassment/racial harassment 4% 7%
-3%
Vandalism/graffiti
17%
19%
-2%
12%
+5%
Vehicle break in/theft
11%
10%
+7%
House break ins/burglary 5% 8% 3%
+2%
Personal safety/security 9%
Road safety
13%
25%
-13%
Safety of children
Safety of other vulnerable groups 0%
Other types of crime 6%

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems in the neighbourhood
51% reported the problem experienced
Largest proportion reported to Strathclyde Police (62%), and Housing Associations (30%)
13% satisfied with the way their problem was dealt with; 49% dissatisfied (cf. Glasgow, 43%, 40%)
Most common reasons for not reporting the problem:
it wouldn’t make any difference (65%)
fear of reprisal (18%); and
it might aggravate the situation (15%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
Local CPP = 65% / 21%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
93%
85%
+8%
94%
-1%
Youth and leisure services
15%
36%
-21%
37%
-22%
Policing
44%
54%
-10%
39%
+5%
Health centre/GP
89%
+9%
Public Transport
82%
+7%
67%
+22%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. - % reporting as a problem
Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
- % reporting as a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
% difference
Abandoned/burnt out vehicles 1% 4%
-3% 2%
-1%
Litter in the streets
50%
41%
+9%
28%
+22%
Untidy gardens
39%
24%
+15%
13%
+26%
Untidy communal areas
33%
21%
+12% 8%
+25%
Dirty stairs/closes
23%
14% 3%
+20%
Graffiti
19%
17%
+2%
+6%
Fly tipping and dumping
16%
20%
-4%
12%
+4%
Pets/animals roaming/dog fouling
38% -
General maintenance of open spaces
29%
18%
+11%
Car parking

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you