Process Maps and Turtle Diagram Example

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Presentation transcript:

Process Maps and Turtle Diagram Example Provided to you by: EG Quality Services, Inc. www.egqsinc.com egqsinc@gmail.com

ISO / TS 16949:2002 Highlights MOP’s Customer Requirements COP’s Process Map Example MOP’s Document Control Business Processes Customer Satisfaction Quality Planning Quality Objectives Management Review Corrective & Preventive Action Data Control Internal Auditing COP’s Marketing Design Manufacturing Packaging Shipping Realization Process Customer Requirements Input Customer Satisfaction Output SOP’s Support Processes Purchasing Shipping Training Safety Compliance Maintenance

Turtle Diagram Example, COP ISO / TS 16949:2002 Highlights Turtle Diagram Example, COP Requirements Process Training Knowledge Skills (With whom?) Equipment / Installations (With what?) Key Factors (How many?) Instructions Procedures Methods (How?) Input What Should We Receive? Output What Should We Deliver?