Creating a high performance Testing & QA Team

Agenda Challenge High Performance Team Characteristics Leadership

Passion I am the ambassador of my company. I build and sustain customer trust by demonstrating that I care I am empowered to ensure customer satisfaction. I own it. I always treat my customer and my team mates with respect and dignity I enjoy what I do I am trained and knowledgeable to delight my customer I demand excellence.

Today’s Challenge Cheaper – Reduced Cost Better Quality – Improved Quality Faster Time to Market – Reduced Cycle time With Focus on Change in Technology ROI

High Performance Testing Team People – Skill, Knowledge Process – Testing, Governance, Training Infrastructure – Labs, Tools, Knowledge Repository, Metrics Repository Leadership Environment

Team Beliefs Take up roles that you enjoy Be in the path of relevance Learning never stops Collaborate and every body benefits

Build up Service Delivery Resource Pool Measure Parameters Induction Delivered Work Delivery Environment Resource Pool Utilization % Measure Parameters Induction Enablement Training Certification Enableemnt Training & Certification Resourcing Management Demand Resourcing Timelines

Competency Enhancement Enhance the top 20% at each level to move to next level on yearly basis through Job rotation or Onsite offshore rotation Innovation

Important Components First Law of Service SATISFACTION = PERCEPTION EXPECTATION The foundational document for managing projects is the detailed SOW. Helps to determine what is to be accomplished when you are finished what method will be used for measuring the success of both you and the project Change is inevitable regardless of how good and detailed project planning is. an organization’s inability to manage change properly that will ultimately lead to its demise

Situational Leadership High Low Participating (High readiness, Low willingness) Delegating High willingness) Selling (Low readiness, Telling Relationship Behavior Input Task Behavior Input 10

Mentoring Mentoring is “ Passing the Olympic Fire” of Wisdom TIME

Balanced Feedback 12

Different Relationships Team Peers Supervisors Client 3rd Party

My needs vs others needs

Influencing Styles D. Bargaining A. Dominance B. Partnership How far I try to meet my needs E. Withdrawing C. Others First Low How far I try to meet other people’s needs Low

11/19/2018 Just the Beginning…. Give up autocracy: No one wants to work for a dictator or monarch. Involve People: People don’t attack something when it belongs to them. Listen: Who would look for someone else to listen to their problems if they already had someone who listens to their problems? Understand: Sweetest words in any language are, ‘I understand’. It doesn’t mean you need to implement every suggestion. Address the real problems fast. It’f far too easy to let problems fester. Finalize agreement with SaaS MphasiS TaaS Frame work TaaS Lead Sales webinar Collateral HP_presentation_template 16

“Become addicted to constant and never-ending self-improvement.” … Anthony J. D’Angelo

OUR VALUES: We are Open, Transparent and Honest We are Collaborative We Demand Excellence We Honour our Commitments