MIS
Who are we? Bruce “Hoss” Collins - Director Patrick Adkinson - Assistant Director Chase Jones - IT Technician Linda Weems - IT Technician Bill Roberts - System/Network Administrator Phillip Weems - System/Network Administrator Kevin Cureton - Computer Lab/Network Administrator Patrick works with me in planning for new initiatives for the college as well as ensuring that those initiatives are followed thought to completion as well as monitors the daily operation of the department and steps in when necessary. He directly supervises the IT Technicians. Chase and Linda provide troubleshooting, maintenance and technical assistance for all College users of computer and peripheral equipment located in faculty and staff offices, classrooms, laboratories, and work areas. Bill and Phillip maintain and operate the college servers, network resources and VOIP telephone system. They manage and maintain the network and system infrastructure. This includes installing, configuring and troubleshooting network and system resources. They also are responsible for ensuring that the network and systems are secure and are backed to ensure business continuity. Kevin’s duties include the installation and maintenance of the network, system and personal computers on behalf of the Center for Instructional Excellence. He ensures existing instructional software is functional as well as all computer hardware and peripherals related to computer labs.
Faculty and Staff. How can we help you! If you have and issue with the following you can contact us at extension 2509. Alliant/AS400 College Issued Phones Computers (Any Question) Email Network Drives (i.e. O: and P: ) SharePoint If you just don’t know who to call, then call us! This software allows the college to manage student information for admissions, financial aid, curriculum, and registration. Alliant also used for business office functions. Such as, accounts payable, accounts receivable, payroll, and the general ledger.
Some Interesting Facts. Over 1800 Computers Over 40 Labs 9 VMWare Host 60+ Virtual Servers 5 Physical Servers 412 VOIP Phones Wireless Access Points Dothan – 41 Sparks – 15 CEWD – 8 Video Conferencing Sparks Bevill Center Student Support Services Dothan Wheelless Wallace Hall 213 Cherry Hall Auditorium Presidents Conference Room CEWD
How can I access my email from outside the College? You have two ways.
https://www.mimecast.com/login
https://www.mimecast.com/login
https://www.mimecast.com/login
You have access to your Inbox, Calendars, Exchange Folders https://www.mimecast.com/login You have access to your Inbox, Calendars, Exchange Folders and Advanced Features.
https://www.mimecast.com/login
https://www.mimecast.com/login
https://www.mimecast.com/login
https://www.mimecast.com/login
https://mail1.wallace.edu/owa/
https://mail1.wallace.edu/owa/
MIS Request System http://mntrackit/TrackItWeb/SelfService/login/
MIS Request System http://mntrackit/TrackItWeb/SelfService/login/
MIS Request System http://mntrackit/TrackItWeb/SelfService/login/
MIS Request System http://mntrackit/TrackItWeb/SelfService/login/
MIS Request System http://mntrackit/TrackItWeb/SelfService/login/ When the request has been completed or the technician needs more information you will be notified by email. Just select reply and enter the information requested and press send and it will update the request with your information and notify the technician. You may also create a ticket by sending an email to techsupport@wallace.edu This comes in handy when you receive an email that you need us to act upon, you can just forward it to techsupport@wallace.edu and a ticket will be created for you.
MIS Request System http://mntrackit/TrackItWeb/SelfService/login/ MIS is striving to become better at providing excellent service to you, our customers. When an Agent completes a request, a survey is emailed to the requester. I would ask that you complete the survey for us. We welcome your candid responses that will allow MIS to understand the things we do well, and the things we can improve. With your help we can become a better department.
Questions? Thank You!