1. IT SERVICES PRESENTED BY VERA MERKUSHEVA, SOFTWARE ANALYST SEPTEMBER 23, 2015

2. WHO ARE WE Brian Mackay – Associate Vice President, IT Services & Chief Information Officer Gurjit Lalli – Assistant to AVP Hugh Burley – Manager, Information Security

3. WES COLE, DIRECTOR, TECHNICAL SERVICES Campus Local Area Network Servers Support Wireless Networks Outlook Email Backups Remote Access

4. VACANT DIRECTOR, ENTERPRISE SYSTEMS Development, maintenance, system administration and user support for over 60 application systems at TRU. Technology support and administration of TRU Web Development of web applications including web forms Support and development of myTRU Support for over 40 Oracle databases

5. DAVID BURKHOLDER MANAGER, LEARNING & COMMUNICATIONS SYSTEMS Blearn (Blackboard) & Moodle Telecom Network Switches Mobile Devices Switchboard Multi-media in classrooms Video Conferencing Multi media support

6. KAREN WIENS MANAGER, IT CLIENT SERVICES IT Service Desk Desktop Support Computer Lab Support Williams Lake Support Computer Lease Hardware/Software purchasing and license maintenance ITS Communications email, Twitter @TRU_ITServices - www.tru.ca/its/newswww.tru.ca/its/news

7. IT SERVICES FACTS AND FIGURES IT Service Desk volumes – Jan. to Aug. 31st, 2015: 28,500 tickets and service requests. 46% of our tickets come through email, 45% by telephone TRU Website Unique Visitors – 185,000 average per month Active Learning Management Systems accounts – approx. 11,000 myTRU Logins (Students/Faculty/Staff) - 10,000 avg. daily Total # of Desktops/Laptops at TRU – approx. 3000 Servers - 300+ Concurrent Wireless Users – up to 4300 in a day

8. CURRENT TECHNOLOGY TOOLS www.tru.ca/its IT Website Support and information Microsoft Outlook email (training available) Windows 7 operating system (testing Windows 10) Microsoft Office 2013 (testing MS Office 2016) SharePoint – OneTRU Intranet (official launch in October) Information at: tru.ca/its/onetru.html myTRU Portal mytru.ca Active Directory network account – Personal network data space H: drive 5 GB and shared network drives - O: drive Wireless Access (TRU and Eduroam) Remote Access Banner

9. www.tru.ca/its

10. IT PROCESSES Applications and Systems Access Request (ASAR) form – provides access to systems applications and network drives www.tru.ca/its/employees/accessrequestform.html www.tru.ca/its/employees/accessrequestform.html Purchases of Hardware/Software Web Requisitions (webreq’s) go through IT Services for ticketing to be inventoried and installed

11. MANDATORY INFORMATION SECURITY AWARENESS WORKSHOPS Information Security Awareness Essentials I - "Concepts & Practice“ (September 30, 10:00 a.m.) Information Security Awareness Essentials II - "Policies & Standards“ (September 30, 2:00 p.m.) Information Security Awareness Essentials III - "Privacy & Compliance“ (October 1, 10:00 a.m.) 1 hour sessions held throughout the year http://www.tru.ca/its/infosecurity/awareness.html Email infosecurity@tru.ca to registerinfosecurity@tru.ca

12. OTHER TRAINING Banner – Introduction and Navigation Outlook email – Basic and Advanced (September 29, 2:00 p.m. – email rwalker@tru.ca) Argos– Banner report generator program Sharepoint – oneTRU Intranet Training video links available on our website: www.tru.ca/its/employees/training.html www.tru.ca/its/employees/training.html Lynda.com - 12 month pilot until April 20 th, 2016 http://www.tru.ca/its/employees/lynda.html http://www.tru.ca/its/employees/lynda.html

13. HOW ELSE CAN WE HELP? IT Service Desk 250-852-6800 Email ITServiceDesk@tru.caITServiceDesk@tru.ca Monday to Friday 8:00 a.m. to 8:00 p.m. Computer Lab Support – OM1326 Monday to Thursday 8:00 a.m. to 8:00 p.m. Friday to Sunday 8:00 a.m. to 4:00 p.m. during the school year. Williams Lake – Monday to Friday 8:30 to 2:00 p.m Email certel@tru.ca (Catrina Ertel)certel@tru.ca

14. IT STAFF PHOTO – MAY 2014