Product Owner, Customer Facing Systems Personal introduction. Justin Partridge Product Owner, Customer Facing Systems 14 November 2018

Walt Disney “You don’t build it for yourself. You know what the people want and you build it for them.” -Walt Disney

Agenda Agenda Delivery platforms overview Console 8 Roadmap iQsystem Portal (Online Delivery) Available resources Q&A Session

Certiport’s Delivery Systems Console 8 iQsystem Portal (Online) What is a delivery system? It is just a tool used to get exams to as many test candidates as possible

Delivery Systems Mapping

Console 8 What is Console 8? One Stop Shop for all Certification exams Locally installed application Tethered for limited connectivity No Internet connectivity

Console 8 Innovations Benefits of Console 8 Fast, light-weight and intuitive UI Flexible updating – download what you need when you need it Single system for ALL Certiport solutions, both LITA and online. Must use for Office 2013 project-based exams

What’s new in Console 8 New Features Console 8 is available in 13 languages with at least 10 more coming soon Office 365 purchase model supported (click-to-run) Certiport Driver & Renderer (English Only) IC3 GS4 support Soon to support ALL Online exams Refer to CAP calendar for more delivery information

Mass Deployable – Coming soon Deployment Server Mass install Console 8 Workstations

Offline Mode and Local LAN Internet Certiport Test Administrator LAN

Enhanced Diagnostics Configuration Exams Healing Services System Diagnostics

Console 8 usage World-Wide Who’s using Console 8? Over 1000 Centers world-wide 150,000 total uploads Less than 1% support calls to upload

So what will happen to iQsystem? iQsystem’s future So what will happen to iQsystem? Reduced Maintenance Product Retirement iQsystem will be retired – dates and messaging to follow

20%Account Management & Delivery Portal & Online Delivery 70% Client Support 10% Maintenance 20%Account Management & Delivery

Portal & Online Delivery Client Support Account Management &Delivery Systems Certificates Score Reports Program Management Reports Fulfillment emails Ability to change License or Inventory Update mailing address functionality Ability to reassign vouchers Portal is released monthly and includes fixes and enhancements.

Technology Updates Technology Updates: What, When and Where? System Maintenance page System Maintenance Pages are updated as soon as we have select release date. These pages are updated constantly. Partner Newsletter will contain a short description of the changes pointing readers to the Portal pages for additional details CAP Calendar has dates for all new product releases and system releases with details. The calendar is updated weekly to be as precise as possible. Partner Newsletter CAP Calendar

Q & A Q & A THANK YOU!

Product Owner, Customer Facing Systems Justin Partridge Product Owner, Customer Facing Systems 14 November 2018