1. IGEL UMS Product Marketing Manager October 2011 Florian Spatz Universal Management Suite

2. Agenda ► Overview Overview ► Update Process Update Process ► Additional Tools Additional Tools

3. OVERVIEW

4. Florian Spatz, Product Marketing Manager | Page 4 IGEL Technology | UMS, October 2011 Overview Category Remote management solution General Features Full remote administration of your IGEL infrastructure Central installation, configuration and update management including Buddy Update Buddy Update OS independent UMS console

5. Florian Spatz, Product Marketing Manager | Page 5 IGEL Technology | UMS, October 2011 Security Secured communication –With SSL protection –With Local certificates on the client side –Even through firewalls due to the usage of HTTPS Full and reliable backup functionality Failover mode enables high reliability of the UMS User authentication and rights management Access control on directories, profiles and thin clients for administrators and groups of administrators

6. Florian Spatz, Product Marketing Manager | Page 6 IGEL Technology | UMS, October 2011 Automated Deployment and Roll-out Import and configure new thin clients before roll-out through MAC addresses Multiple clients can be imported with CSV-Files CSV-Files can be generated automatically and provided with delivery CSV-Files can contain additional information like serial number for asset management MAC address CSV File Serial number

7. Florian Spatz, Product Marketing Manager | Page 7 IGEL Technology | UMS, October 2011 Asset Management Hardware inventory Software inventory –Licensed features –Installed Hotfixes (WES) Export Asset information via Views

8. UPDATE PROCESS

9. Florian Spatz, Product Marketing Manager | Page 9 IGEL Technology | UMS, October 2011 Failsafe upgrade mechanism - Overview IGEL Firmware (Linux, Microsoft Windows Embedded Standard) IGEL Failsafe Update System

10. Florian Spatz, Product Marketing Manager | Page 10 IGEL Technology | UMS, October 2011 Failsafe upgrade mechanism – Functional Demo

11. Florian Spatz, Product Marketing Manager | Page 11 IGEL Technology | UMS, October 2011 IGEL Failsafe Update Mechanism - Benefits IGEL Update system is always healthy Linux - except of hardware failures Windows Embedded Standard – except of hardware and file system failures Even loss of power during update process will not harm the system No need to send the device to IGEL because of failed firmware updates Stay up-to-date without the risk of damaging a running system!

12. Florian Spatz, Product Marketing Manager | Page 12 IGEL Technology | UMS, October 2011 Incremental Firmware Update Entry Level: - ICA - RDP - … Standard Level: - VMware View - Appliance Modes - Ericom PowerTerm Terminal Emulation - … Advanced Level: - ThinLinc - NoMachine NX - … Entry Level: - ICA - RDP - … Standard Level: - VMware View - Appliance Modes - Ericom PowerTerm Terminal Emulation - … Advanced Level: - ThinLinc - NoMachine NX - … UD Firmware Image on FTP / HTTP file server myigel.com Download Contains complete UD firmware image UD Firmware update - ICA - RDP - network - printing - UMS agent - … - ICA - RDP - network - printing - UMS agent - … UD2-130 LX ICA - ICA - RDP - network - printing - UMS agent - VMware View - Appliance Modes - Ericom PowerTerm Terminal Emulation - … - ICA - RDP - network - printing - UMS agent - VMware View - Appliance Modes - Ericom PowerTerm Terminal Emulation - … UD5-430 LX ICA, Appliance Modes, Ericom PowerTerm Terminal Emulation Update initiated from or via Update initiated from or via

13. Florian Spatz, Product Marketing Manager | Page 13 IGEL Technology | UMS, October 2011 Buddy Update Update only a single client in the branch office via the internet connection in order to reduce bandwidth consumption Updated client serves as image source (FTP update server) via LAN for all other branch office Thin Clients

14. Florian Spatz, Product Marketing Manager | Page 14 IGEL Technology | UMS, October 2011 Partial Update Install or update applications on Windows Embedded Standard Thin Clients Update package contains only new or modified files No complete snapshot needed Very low network bandwidth usage Faster update/customization of the clients Reduced administration time and effort Increased flexibility through combinations of different update packages Less complexity through reduced amount of snapshots Higher availability and productivity

15. Florian Spatz, Product Marketing Manager | Page 15 IGEL Technology | UMS, October 2011 Upgrade license deployment Upgrade License deployment

16. ADDITIONAL TOOLS

17. Florian Spatz, Product Marketing Manager | Page 17 IGEL Technology | UMS, October 2011 Support Wizard ► Automatic collection of log files from UMS server, UMS console and thin clients if necessary ► Log package can be sent via Email to our support team

18. Florian Spatz, Product Marketing Manager | Page 18 IGEL Technology | UMS, October 2011 Firmware Downloader ► Tool for downloading firmware updates from the IGEL webserver ► Management of downloaded updates within the UMS ► Management of multiple firmware version, also previous versions ► Automatically offers available firmware updates depending on the registered clients

19. Questions? Thank you