Driving New & Repeat Business With NAPA Easy Pay

National Account Manager GE Capital Kurt Miller National Account Manager GE Capital

Instant Consumer Financing Attract New Customers With 6 & 12 Month No Interest In Advertising Extended financing not available with V/MC Solidify Trusted Advisor Status Offer more payment options Customers more likely to have all repairs done with extended payment options Create A Steady Stream Of Loyal Customers Communicate with your preferred customers NEW Quick Screen Functionality Available Pre-Approve customers in seconds Offer financing with confidence to all customers

Market Reminders All Around Us Still A Powerful Selling Tool

Generate Higher Average RO Amounts Tran Type Minimum Purchase Needed Transaction Rate Per Sale NAPA Easy Pay Card Increase Over Bankcard 25 Day Grace $0 2.49% $275 10% 6 Months Financing $199 $670 167% 12 Months Financing $750 5.79% $1,233 6X $670 3X Compare 6 Month Avg Sale To Your Avg Visa/MC Sale* Compare Transaction Rate Also *National Avg. $230

AutoCare Benefits Drive repeat business and increase customer loyalty Differentiate your location from your competition Easy Pay card embossed with YOUR store name Increases average repair order sale amounts Affordable cost of credit Multiple processing solutions Online or Terminal Instant credit approval process takes only seconds Revolving lines up to $5000 today and for additional service needs $10 Monthly Access Fee for NEW AutoCare Centers enrolled after March ‘11 Online processing, training, program materials included. Free for the 1st 90 Days No minimums NEW QUICKSCREEN Process included

Cardholder Customer Benefits No Annual Fee NAPA – Easy Pay Card in customers wallet Peace of Mind Warranty to 36/36 when made on Easy Pay Instant credit approval of applications in seconds Increased purchasing power with new line of credit Frees up bankcards for other purchases Extended financing makes repairs affordable Low monthly payments gives customer flexibility Accepted at Exxon and Mobil locations for pay at the pump 24-Hour access to account information gogecapital.com Check balance, make payments, update information

Helpful Tips & Best Practices Display Utilize all point of sale materials provided at no extra costs Customers see the message and starts the thought process Discuss Sell the benefits early by talking to every customer early in the sales/quote process Remind customers of the financing option throughout the sales process Drive Offer customer incentives 5-10% off first purchase, Free Oil Change, others Implement service advisor / cashier incentives Include messages in mailings and advertising and hold phone messaging Train ALL store personnel by leveraging GE Capital Learning Center Order your Preferred Customer List in the GE Capital Business Center www.gogecapital.com

Maximize Approval Rates Offer early in the sales process before work is completed Offer program to everybody, including estimates Review application for completeness and accuracy Not “Last Chance” Financing Let our “Silent Salesman” work for you. Display POS materials More applications = More approvals Leverage NEW QUICKSCREEN Functionality MUST have Business Center log in and compliance training

NEW Quick Screen Pre-Approval Process Perfect for Automotive Tire & Repair But you MUST: Be Business Center Savvy Integrate into your sales process Discretely gather customer name/address Talk to customers who are pre-approved Record customer decisions

NEW Quick Screen Pre-Approval Process Choosing Full Application Enter ALL customer information, check IDs as normal, print, customer signs, submit Receive approval, get account number, save application Run Sale CARCAREONE

Full Application Data Entry Page

Choose Applications – Full or Quick Screen Choosing Pre-Approval Enter Name and Address then submit Receive pre-approval Authorization # IF customer is approved Inform customer of pre-approval, gain acceptance, record response Proceed to Full App Data Entry following Pre-Approval Auth # through completion IF customer not pre-approved, no notice necessary – Can still submit full application CARCAREONE

Following Pre-Approval Auth# CRITICAL Choosing Pre-Approval Enter Name and Address then submit Receive pre-approval Authorization # IF customer is approved Inform customer of pre-approval, gain acceptance, record response Proceed to Full App Data Entry following Pre-Approval Auth # through completion IF customer not pre-approved, no notice necessary – Can still submit full application

Get Authorization # AND Offer To Customer Follow the process all the way through including customer response If customer declines offer, indicate so, submit MUST record Pre-Approval Auth # and customer response

Following Pre-Approval Auth# CRITICAL Follow the process Application Full Data Entry now to build the account Following Pre-Approval Auth # CRITICAL

Complete Your Transaction Account Approved ! Run Your Sale!

Enabling Quick Screen Functionality Select Administration Choose My Profile Check box for Quick Screen under Applications Log out to reset, Log In, proceed

“Would you like to use your Easy Pay Card Today?” Quick Screen Summary Log into Business Center Change administrative profile, selecting Quick Screen Enter customer name and address discretely Make customers A FIRM OFFER OF CREDIT Record customer response Follow Pre-Approval Auth # all the way through Complete Full Data Entry Get account number Process sale “Would you like to use your Easy Pay Card Today?”

Display Free Point of Sale Materials Table Tent Reminder Card Window Cling Counter Brochure Counter Mat Wall Poster Order Materials in Business Center

More information at NAPAAutoCare.com Updated! New Look Easy to Navigate Links to: Dealer Enroll App Consumer App Business Center Training Materials NAPA Insights Program of the Month March ’13 Insights Video

Contact Us Today Existing Dealer Support 1-800-333-1082 New Dealer Enrollment 1-866-209-4457 Processing, Supplies Training, SupportBusiness Center @ gogecapital.com Visit Learning Center gogecapital.com/learningcenter

Thank You!