Cisco Collaborative Professional Services Noemi Carreno-Houshmand Program Manager ncareno@cisco.com 512-378-6359 May 24, 2013

Collaborative Professional Services AGENDA Collaborative Professional Services Program Overview Portfolio Offerings Engaging with CPS

Collaborative Professional Services Develop new practice / strengthen existing capabilities Planning, Design, & Optimization phases of Lifecycle Support partners with projects in the commercial to mid- enterprise segments Portfolio of professional services sold only to qualified partners Eligible to ATP, Gold, Silver & Premier partners Customer Partner

Collaborative Professional Services Cisco – Partner Collaboration Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies Partner provides: intellectual capital, resources, and customer knowledge SKU based - Fixed scope / price Orderable in CCW * Delivered to partner remotely and virtually via Cisco NCEs/CCIEs Project based Invoiced upon project completion * * Exception Knowledge Services

Collaborative Professional Services Portfolio Offerings ENSURING CUSTOMER SUCCESS FUELING BUSINESS TRANSFORMATION Collaborative Professional Services Portfolio Offerings 1 Guidance Services BORDERLESS NETWORKS 2 Development Services 3 COLLABORATION Assessment Services 4 Knowledge Services Technologies supported in Borderless Networks: Routing & Switching, Wireless, Security, IdentiTy Services Engine, IPV6 Collaboration: Unified Communications, Unified Messaging, Contact Center, Video Data Center/Virtualization/Cloud: UCS, Nexus, Flexpod, Virtualization Experience Infrastructure, Cloud New: Cloupia & SAP HANA DATA CENTER / VIRTUALIZATION / CLOUD 5 Practice Accelerator Workshops CLOUPIA SAP HANA Deployment Services

PRACTICE ACCELERATORS Data Center, Virtualization, and Cloud GUIDANCE SERVICES GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICE KNOWLEDGE SERVICES PRACTICE ACCELERATORS Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document Borderless Networks Guidance Services Collaboration Partner Benefits Cisco’s technical validation of all your network design documents Build in-house experience and confidence Ensure customer satisfaction and a successful deployment Standardize and build documentation for consistent deliverables Borderless Network Guidance Service Identity Services Engine Guidance Service Unified Communications Guidance Service Video Guidance Service Data Center Guidance Service Data Center, Virtualization, and Cloud ** Partner Specialization required for all guidance services **

PRACTICE ACCELERATORS Data Center, Virtualization, and Cloud GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans Borderless Networks Development Services Collaboration Partner Benefits Partners starting a new practice/new technology – assurance project will be planned/designed successfully Knowledge transfer / ‘Hands-on’ learning Mitigate risk & minimize costs Build technical design capacity Off-load document creation from your engineers and create a professional and consistent look to your deliverables Borderless Network Development Service Unified Communications Development Service Video Development Service Data Center Development Service Private Cloud Development Service Data Center, Virtualization, and Cloud

PRACTICE ACCELERATORS Data Center, Virtualization, and Cloud GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations Borderless Networks Assesssment Services Collaboration Routing & Switching Assessment Router & LAN Switch multi-day Audit Network Device Security Assessment IPv6 Assessment Identity Services Engine Readiness Assessment Video Level Service Agreement Assessment Unified Communications Assessment Unified Messaging Assessment Contact Center Assessment Video Assessment Data Center Assessment Partner Benefits Reduce risk of network instability and outages Proactively manage and assess health & stability of network Determine if network is able to support advanced technology solutions, support expansion and increased traffic demands Build robust BOM Increase agility to launch network assessments with minimum investment Increase your margins on assessments Outsource service delivery & shorten delivery cycle Optimize your engineering resources Create consistent delivery methodology leveraging Cisco’s Smart tools, and best practices Data Center, Virtualization, and Cloud

PRACTICE ACCELERATORS GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Technical Knowledge Library - Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases Borderless Networks Knowledge Services Collaboration Partner Benefits Refresh or maintain your engineer’s technical capabilities Facilitate staff career development Preparation for Cisco certifications Access to latest practices Experiential technical knowledge transfer Network Infrastructure Knowledge Service Wireless Knowledge Service Security Knowledge Service Collaboration Knowledge Service Data Center Knowledge Service Total Knowledge Library (TKL) Data Center, Virtualization, and Cloud

Comprehensive Knowledge Flavors Advanced Services Best Practices Design and implementation guides White papers and technical tips Video on demand (VoD) presentations and other self-study resources Cisco® Press titles Available in digital format Learnings from Solution Validation Labs Test cases, benchmarking results, and recommendations Case Studies from Customer Proof of Concept (CPOC) Labs Experiential learning from CPOC Labs IntelliShield Security feeds Comprehensive and actionable threat and vulnerability information CCENT/CCDA/CCNP/CCNA Security & Voice Certification Self-Study Guides Certification exams test-preps NEW

PRACTICE ACCELERATORS GUIDANCE SERVICES DEVELOPMENT SERVICES ASSESSMENT SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORS Practice Accelerator Workshops Cisco Provides to Partner consultative workshops to enable the establishment of a new practice: Technical Selling and Consulting Design/Delivery Methods Project Management Lab/Demo Practice Accelerators Partner Benefits Minimize adoption time of a new technology Increase solution turn-around Reduce time to revenue Reduce risk to entering new practice Interaction with Cisco engineers who provide knowledge transfer based on experience, tools and methodologies Cloud Builder Accelerator Service Flexpod Technical Consulting Accelerator Service Virtualization Experience Infrastructure Technical Consulting Accelerator Service Unified Computing System Partner Lab Demonstration Accelerator Service Data Center, Virtualization, and Cloud

Why CPS Alternative AS support model available to partners Scale Professional Services Expand Operational Efficiencies Generate new business streams Increase profit margins An extension of your PS staff

CISCO SERVICES TECHNICAL SERVICES ADVANCED SERVICES Cisco Brand Resale SmartNet SmartCare Smartnet Total Care Partner Branded svcs CSSP CSPP PSS 1) Direct (CBR) SOW Based AS-T AS-F AS-S Cisco-Customer 2) Collaborative Professional Services (CPS) No SOW AS-F AS-S Cisco-Partner Engagement

Thank you