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Key Market Drivers for US Utilities Increasing regulatory pressure to improve energy efficiency and meet renewable portfolio standards Maintaining grid stability due to capacity issues, increase in renewable generation, storage, EVs, “prosumer” customers, micro-grids Cities leaning on utilities to support their sustainability initiatives Utilities must engage customers in a meaningful way EISSOnline

Customer Engagement as Necessity & Growth Opportunity for Utilities “Utilities will move away from the traditional vertically integrated utility model towards a more distributed, service-based model.” From consumers to “prosumers” Customer participation in the “utility value chain” key to: Achieving energy efficiency goals Maintaining grid stability Successful adoption of Distributed Energy Resources by customers Reduction of customer service calls Customer satisfaction What does your utility see as its biggest growth opportunity over the next five years? The Customer Relationship EISSOnline

Solutions for the Smart Utility Consumer Energy Efficiency & Sustainability C&I Demand Side Management Residential Energy Efficiency & Demand Management VPP Advanced Demand Management EISSOnline

Enabling & Engaging the Customer Consumer Energy Efficiency & Sustainability Engaging the Customer Cloud-Based Systems Reporting, benchmarking, planning, engagement tools Energy Efficiency Program Services Remote assessments, analytics, incentives Energy efficiency solutions for customers Systems & professional services C&I Demand Side Management Consumer Residential Energy Efficiency & Demand Management VPP Advanced Demand Management EISSOnline 11.11.2018

Value Across the Utility Organization Account Management Customer Satisfaction Operations Regulatory Energy Efficiency Demand Response EISSOnline 11.11.2018

Cloud-Based Energy Management & Demand Response Load profiling Energy reporting Emissions tracking Bill estimation and Scenario Modeling Demand Response Management System OpenADR 2.0 signaling Green Button Utility administration tools Tablet-ready Subscription-based For Commercial & Industrial customers of electric utilities; branded as the utility’s offer Cloud-based Energy Management and Demand Response EISSOnline

Data Access, Reporting and Analysis User Configurable Dashboard Report Energy Usage, Load Profiles, CO2 Emissions and Cost Analyze and Compare Multiple Time Periods Normalize Demand and Usage Across Multiple Facilities Report Electricity, Gas and Chilled Water Aggregate Data from Multiple Sites Output Data in both Graphical and Tabular Formats EISSOnline

Data Access, Reporting and Analysis EISSOnline 11.11.2018

Data Access, Reporting and Analysis EISSOnline 11.11.2018

Data Access, Reporting and Analysis EISSOnline 11.11.2018

Enhance Demand Response & Promote Grid Stability Model Utility DR Program Rules Automate Event Management, Notification, Signaling and Settlement Processes Customer Participation and Performance Reporting e.g. Bid-In Capacity, Accept / Reject Events Near Real-Time Monitoring and Adjustments Integration with ADMS for Control Center to Customer Demand Management EISSOnline

Alarming & Administration Notify Customers Upon Demand Response Events Set Min / Max Thresholds for Usage or Pricing Designate Recipients for Email or Pager Alarms Administration Configure Customer, Account and Meter Relationships Manage Full-User Life Cycle (e.g., passwords, rights, roles) Model and Administer Demand Response Programs View Administrative and System Usage Reports EISSOnline

Complete Data Integration Utility MDM or AMI Systems Near Near Real-Time Feeds from Customer EMS, Sub-metering, or Utility AMI Systems Weather Data via Reliable Weather Service Blue Button Download My Data and Connect My Data Demand Response Settlements to Utility CIS / Billing Systems ISO Programs ISO EISSOnline

Operational Architecture Utility C&I Customers User Portal Utility Interval Data System(s) ISO HUB Interval Data: Batch or Near Real-Time Customer Meters, Sub-Meters Demand Response Notifications Customer Loads Utility Billing System(s) Distributed Resources DR Settlement Utility Admins, Account Managers End Use Customers EISSOnline

EISSOnline: Multiple Channels of Value Improve Customer Engagement & Key Account Management End-User Peak Demand Management Broad Energy Management Reporting Demand Response Enable Specialized Applications Near Real-Time Management DER Program Enablement Enable Efficiency Programs Modern, Interactive User Interface Improve Customer Satisfaction EISSOnline

Data Access, Reporting and Analysis Customize User Configurable Dashboard Report Energy Usage Load Profiles CO2 Emissions Costs Analyze and Compare Multiple Time Periods EISSOnline

Data Access, Reporting and Analysis Normalize Demand and Usage Across Multiple Facilities Report Electricity, Gas, and Chilled Water Aggregate Data from Multiple Sites Output Data in Both Graphical and Tabular Formats EISSOnline

Estimated Bill & Scenario Modeling View Estimated Bills for Any Time Period Explore the Effects of Rate Changes View Cost Per Square Foot and / or Day Information Model Cost Impacts of Rate Options, Load Reduction and Energy Efficiency Programs Model Potential ROI of Distributed Energy Resource Projects EISSOnline

Estimated Bill & Scenario Modeling EISSOnline

Demand Response Management System (DRMS) Behavioral and Operational Demand Response Model Various Utility DR Program Rules Manage Customer Interactions via Intuitive, Web-based Interface Automate Event Management, Notification, Signaling and Settlement Processes Obtain Accurate Rate-Model-Based Settlement Attain Utility CIS / Billing System Interoperability Signal Customers, Convey Real-Time Energy Prices and Monitor Compliance Offer Secure, Real-Time Signaling to Customer Facilities with OpenADR 2.0b EISSOnline