1. 1 SmartMeter™ Delivering Customer Benefits Jana Corey Director, Policy Planning Integrated Demand-side Management Pacific Gas and Electric Company

2. 2 Energy services to 15 MM people: 5.1 MM Electric customer accounts 4.3 MM Natural Gas accounts 70,000 square miles with diverse topography 20,000 employees A regulated investor-owned utility Ranked the greenest utility in the United States Pacific Gas and Electric Company

3. 3 Electric Demand as Balancing Resource Renewable ResourcesBalancing Resources Smart Grid Storage Demand-side Resources Back-up Generation

4. 4 Traditional Demand-side Resources Energy Efficiency Demand Response Conservation

5. 5 SmartMeter™ as Foundation Automated meter reading for all gas and electric customers –Over 5.5 million advanced meters installed; 10 million by mid-2012 –Hourly intervals for electricity; daily intervals for gas Customer benefits today Platform for future innovation

6. 6 Data Collector Unit Radio Frequency Gas Network Network Access Point Radio Frequency Mesh Electric Network Dual Network Architecture

7. 7 Solid-state technology Integrated remote connect / disconnect, load-limiting switch In-premise network gateway Radio Basic Meter Customer Energy Management Network SmartMeter™ Communications Network Using Advanced Communications

8. 8 SmartMeter TM Timeline 2005: 5000 Meter Pilot 2006:Full Deployment Launch 2008:Customer Online access to usage data SmartRate 2009: Remote connect/disconnect Outage management 2012: 10 million meters installed 10 million meters Launch Millionth meter installed 2006 2007 2008 2009 2010 2011 2012 5.5 million meters installed

9. 9 SmartMeter™ Program Benefits Enable the Future Put in place a platform for innovation Choice and Control Provide customers greater choice and more control over their energy bills Customer Service Provide customers more convenience and better, faster service Convenient meter reading Faster power restoration Remote connect/disconnect Faster problem resolution More accurate billing Energy usage data New pricing options like SmartRate Automated customer energy management Distributed generation and storage Electric vehicles

10. 10 Secure customer access through PGE.com Energy use by hour or day View by billing cycle, month, or week For SmartRate customers, colors designate critical peak, peak, and off-peak Temperature overlay 77 BEALE STREET John Doe Customers Can View Their Energy Use

11. 11 Details Provide Actionable Insight SmartDay color-coded detail Temperature overlay Daily use (by billing cycle, month or week) Hourly use (by day or week)

12. 12 Recruitment 10,000 voluntary participants in 2008; 24,000 in 2009 Experience 2008: Across 9 called events, the average residential customer achieved a reduction of 16.6% 2009: Across 15 called events, the average residential customer achieved a reduction of 15% Retention 90% of 2008 customers remained on the plan in 2009 95% of 2009 customers intend to remain on the plan in 2010 SmartRate empowers customers to reduce peak loads Enables New Rate Plans

13. 13 Energy Alerts for Tier Increases Early warning of high usage with enough time to react When actual usage-to- date crosses Tier 3, 4 or 5 When usage is forecasted to cross Tier 3, 4, 5 by end of billing period Delivered via: Email Text message Outbound phone call

14. 14 Future: Personalized Energy Advice Comparative Norms Help customers understand their usage in the context of a bigger picture “What does one kWh mean?” Deep Dive into Usage Interval usage patterns lead to insights on customer behavior Educate customers on how they use energy daily Incent customers to change their behavior and proactively manage their energy usage Relevant, actionable tips Insights generated from interval usage can lead to personalized and actionable tips for the customer

15. 15 Future: Customer Energy Management From utility into the home:  Timely price signals  Appliance / energy management control signals From meter to utility:  Customer electric use  Customer energy generation (e.g. solar)  Appliance response to energy management control signals Required Industry Developments Finalize functionality, security, and interoperability standards Rigorous testing of integrated solutions

16. 16 Device/ Equipment Vendors Application Software Vendors Software Platform Vendors Systems Integrators/ Service Providers * Vibrant Energy Management Industry

17. 17 At PG&E, We Are Committed To Sustainability