The Power of Advanced Medicine - For Leadership UK HealthCare: Organizational Values 2015-2020 Strategic Plan The format for the text entered should follow that of what is shown. The date in 2 digit month,day, year form using periods instead of dashes or slashes; the title in all caps Arial Black; the subhead (if necessary) in title case Arial Regular. The photo is interchangeable with any you have on hand, we suggest using a grayscale/black and white version of the photo. 2-24-16

The Power of Advanced Medicine - For Leadership UKHC/COM Values Diversity Innovation Respect Compassion Teamwork Slide with all text: One of three options for text only layouts. 2-24-16

The Power of Advanced Medicine - For Leadership DIVERSITY INNOVATION RESPECT COMPASSION TEAMWORK We foster a people-centered environment inclusive of all. We will always:   Respect differences of opinions Acknowledge the expertise of everyone Promote cultural sensitivity and social awareness Recognize unconscious biases and overcoming barriers We embrace continual learning and improvement to drive positive change. We will always:   Be visionary with a passion for discovery Continuously improve quality, safety and service Commit to always being safe and error free Achieve optimal outcomes with our expertise, research and resources We value our patients and families, our community, our co-workers, ourselves, and the resources entrusted to us. We will always:   Foster a people-centered environment Demonstrate professional behavior and ethics Practice stewardship in resource management Commit to honesty, transparency, dependability, confidentiality and trust We express empathy for the needs, thoughts and feelings of those we serve and with whom we work. We will always:   Display kindness to everyone Do our best to relieve suffering Promote healing and well-being Embrace patient- and family-centered care Encourage a welcoming and caring environment We cultivate meaningful relationships to create positive outcomes. We will always:   Share information to optimize value Be accountable for our actions Embrace interprofessionalism during care delivery Include and empower all members of the team 2-24-16

LIVING DIReCT Purpose Importance 2020 Strategic Plan Connection - Values drive the foundation or culture of the organization – how we live and work together - Building blocks of the organization supporting our mission of patient care, research, and education Importance - Effective organizations live by a set of values, it is a differentiator - Values are the “Soul” of the organization - Competencies and behaviors required of its employees - Improve how we perceive our work environment and how patients feel about the care they receive 2020 Strategic Plan Connection - Emulates the brand promise, the Power of Advanced Medicine - Values drive the Foundation of the strategy: Patient and Family Centered Care: Strategic Cultural Alignment - Drives operational and strategic results in all chapters, including the efforts that UK @ our BEST is supporting to prepare us for value based-care and payments Leader’s Role - You are the ambassadors - The success of living our values is in the hands of leadership Insights - You make the difference - Transforming the organizational culture to live according to our values takes courage, confidence, and commitment Senior Leader: - Slide self explanatory—includes the “why”, connecting to our strategic plan and the important role each leader plays in impacting our culture.

Leader Accountability 4-Hour Leader Training Perform Exercises with your staff on the unit / department Identify/Use Case Examples LIVING DIReCT Incorporate into Mid-Year Review Annual WBT Spring 2018 PE 2018 Senior Leader: - Four Hour Training: formal education rolled out to all staff and faculty leaders. You will experience key concepts to embrace personally and then “teachback” or facilitate those same exercises with your team. Perform Exercises: you will receive all the exercises in the training today. They have been made available on paper and on the Enterprise Learning SharePoint site for download. We ask that every leader work through all the exercises with their staff between now and the end of the FY. These will serve as practical tools to have conversations that “drive” and improve our daily work and environment. Identify/Use Case Examples: today you will experience real examples of our employees Living DIReCT. You will be empowered with finding your own and then identifying opportunities within your unit to share those. You will also empower your staff to begin identifying ways in which they are already collectively living the values. Mid-Year Review: importantly, you will want to introduce the values as a part of next year’s PE process. Behavioral Expectations will be removed and the values will replace those. Annual WBT 2018: as you know in our annual WBTs, we revisit our mission, vision and now values. All staff will annually receive this formal touch point as a mechanism to reinforce the values. PE 2018: the performance process will include evaluation on how our employees are living the values and everyone should be prepared for that. TRANSITION TO NEXT SLIDE—living the values requires us all to reflect on our own and collective core behaviors. I mentioned you will be empowered today to identify personal examples of how you Live DIReCT. I would like to share my own.

Living DIReCT - COM How does this look in the COM? Presented to Faculty Council in August – requested to return after educating the leadership in fall 2017 Feedback from the Healthcare Leadership was – what about the physician partners? _________________________________________ How and when do we start rolling out to all of the COM? What is the process for modifying the curriculum to the COM? How do we make meaningful to everyone?

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