1. Engaging Patients and Families as Partners
Amy Vanderscheuren, MA
Director of Patient and Family Centered Care |
Mary Jackson
Patient and Family Partner

3. P3 We will deliver safe, team based care that includes the patient and family to achieve best outcomes

4. What is Patient and Family Centered Care?
It’s an idea founded on the belief that each patient and family plays a vital role in ensuring the health and well-being of patients of all ages.
It’s a team approach to care that encourages and supports patient and family participation in decision-making and caregiving.

5. What is Patient and Family Centered Care?
It’s a way for health system professionals to work with patients and family members, rather than doing things to and for them.
It’s our underlying goal: an effort to create partnerships among healthcare practitioners, patients and families that will lead to the best health outcomes and enhance the quality and safety of healthcare.

6. Core Concepts
Retrieved from

7. System Centered VS Patient and Family Centered

8. Patients and Families as Partners Program
Standard Training for all Patient & Family Partners
Evaluation Tools
Advisors:
Share experiences
and insights with
physicians, staff and
administrators on
ways to improve care
Mentors:
Provide support
to patients and
family members
who are
experiencing a
medical situation
like their own
Educators:
Help build
understanding and
improve care for
others by sharing
their stories with
physicians and
staff

9. Patient & Family Partners

10. Mary Jackson, Patient Partner
Patient Partner Perspective:
Why participate?
Value to Patient/Family?
What has changed?

11. We’re Changing Health Care

12. Patient and Family Impact
Organizational Culture Change
Best Practices for Communication
Inform Development of Primary Care Model
My Health – access to patient information
Patients engaged at operational level
Best practices for patient activation
Facilities and Environment
Educational and Marketing Materials

13. Getting Started: What you Need
Clear plan for how you want to engage patient and family partners
Willingness to embrace partners as full team members
Dedicated staff/committee member to serve as liaison for partners
Commitment to closing the feedback loop

14. Patient and Family Partners

15. Director of Patient and Family Centered Care
Amy Vanderscheuren
Director of Patient and Family Centered Care