COMPANY PROFILE

A quick summary about us Introduction A quick summary about us Sky Software was founded in 1997. It was built on the well-established knowledge and experience of top software engineers, with a mission to deliver specialized high-quality business solutions to the hospitality sector in the Middle East and other international markets. Since that time, Sky Software has been able to provide the international hospitality market with innovative total software solutions covering all areas of modern hotels and restaurants. As a result of its fast-growing reputation, Sky Software succeeded in capturing the attention of a number of international hotel corporations, who have consistently listed Sky Software products and services as part of their preferred solutions throughout their hotel groups. Some examples are IHG group (InterContinental, Crowne Plaza and Holiday Inn Hotels) , Rotana Hotels, Four Seasons Hotels MEA, Kempinski Hotels MEA, Starwood Hotels MEA, Millennium Hotels and Resorts MEA and Moevenpick Hotels MEA. In response to this success, Sky Software has allocated business partners and dealers in vital countries such as Saudi Arabia, United Arab Emirates, Egypt, Oman, Qatar, Syria, Iraq, Lebanon, Kenya and East Africa and the Far East. Sky Software remains committed to building on this success, and to continue solidifying its premier position and outstanding performance in the international hospitality markets.

The future we want to create Our Vision The future we want to create Sky Software vision is to be a recognized leader in hospitality software solutions in the Middle East and beyond. Sky Software has been a trusted name in software development since 1997 and continues to provide the hospitality industry world-wide with the most advanced and innovative high-quality software solutions and IT services that cover all modern hospitality business needs such as property and financial management, materials control, human resources and payroll, time attendance control, quality and engineering management using the latest programming technologies and tools while providing professional implementation, training, and technical support services to our clients. Sky Software is now known as a major provider of advanced solutions and associated professional services covering development and customization, project management and implementation, interfacing with major international systems, as well as customer care and technical support.

Turning our vision into practice Our Mission Turning our vision into practice Towards our customers: To empower the hospitality market (Hotels, Restaurants, Clubs, and others) with innovative, high-quality, scalable, and integrated total software solutions at fair prices strengthened with professional technical services and a “customer-focused” business mentality that thrives to exceed expectations and anticipate our customer needs. Towards our people: To be a great place to work at by unleashing the constructive and creative abilities of our team members, creating leaders, and sustaining growth and security.

What talk we want to walk Our Values What talk we want to walk Towards our customers: Towards our people: Building strong relationships Creating professionals and leaders Integrity, respect and honesty Seeking and achieving innovation and challenges Excellent customer service Team spirit Ensuring maximum value Integrity, respect and honesty

To help you get the most from our products Our Services To help you get the most from our products Development Consultancy Services Sky Software is committed to the development of its products. Each product is supported by a team of software specialists, who carry out continuous development on the product. This incorporates new features to the software, fulfils the emerging needs of our customers and complies to any new standards and requirements that may appear. Our long experience in hospitality IT solutions is put at the customer disposal. This mix of programs and tools is very much valuable to ensure that IT investment is reasonable and is spent in the right place with the priority set for needs versus budgets. Project Implementation Integration Including surveying the current status, setting the implementation time plan, old data migration, installation and training, and finally live supervision. Sky Software has developed interfaces to the most popular PMS and other third-party systems in the industry. Training Customer Support Sky Software provides its clients with professional training programs and educational materials designed to advance and improve the staff knowledge and skills as an added-value service to its products to make sure that the highest ROI is continuously provided. Our commitment to serve our clients whenever they need technical support drives us to ensure that they get the best quality service they desire. Our well-trained technical support professionals are ready to assist you wherever you are.

Focus & specialization What We Offer What makes us different Focus & specialization Experience Complete offering Flexibility High reliability Building on 20 years of experience in the hospitality industry dedicated to system analysis and design, implementation and training, technical support and innovation. Sky Software provides its clients with a whole suite of professional services related to its products including business consultancy, custom development, staff training, technical support and system integration. Sky Software is the sole owner of its products, thus we are able to incorporate any customer request into our programs at a record time. Sky Software aims to produce innovative and robust high-quality solutions that meet the highest expectations of the customer. We allow for responding to the localized and personalized customer needs, while keeping the more global international hospitality business standards.

For total hospitality solutions Our Products For total hospitality solutions

Sky Horizon® Property Management Sky Horizon® Property Management system is designed to provide the hotel management with full control over front desk and guest transactions such as reservations, groups, walk-ins, financial transactions, folios, deposits, housekeeping, night audit, profile management, revenue history, in-house guests, forecast analysis, availability, guest and room history. The system is equipped with an advanced interface gateway, which enables online interaction between the front desk and other hotel facilities such as point- of-sale outlets, health clubs, telephone switchboards, receivable / income accounting, door-lock keys, TV systems, Internet and others. Features at a glance: Guest profiles Individual and group reservations Guest billing / cashiering Housekeeping Night audit operations Availability and forecast Live interfaces Statistical, reservation and financial reports Guests and rooms history

Sky Horizon® Restaurant Management Sky Horizon® Restaurant Management system is a comprehensive solution that is capable of catering to the most complicated requirements of a whole range of modern restaurants through its modular design. At the heart of the system stands the Point of Sale Management system with its scalable design aiming to serve the smallest outlets as well as the largest multi- outlet dine-in restaurants. On top of the Point of Sale Management system, a range of modules allowing vertical growth were developed to meet the needs and expectations of the most complex environments. Those modules include the restaurant reservations and delivery management. Features at a glance: Suitable for dine in, reservations, fast food, delivery, retail, and mobile business operations Bilingual Graphical User Interface (GUI) in both; English and Arabic Customizable GUI elements such as screen width, panel ratios, menu command buttons, and button labels Compact and efficient touch-screen design Flexible reporting engine that helps you analyze your sales data accurately Full control over user menu and transaction rights Discount and tax management

Sky Horizon® Quality Management Sky Horizon® Quality Management system is a fully-integrated software solution designed to provide hotels with optimal guest services management environment. The system implements the latest standards for guest services management with the objective of guaranteeing quality services delivered to hotel guests in time. The overall objective is to reach higher guest satisfaction and thus higher guest loyalty and retention as well as better hotel rating on traveler Websites, which drives more bookings. The system is rich with modules covering all areas of guest services including Guest Requests Workflow, Glitch / Incident Management, IVR & SMS notifications and escalation system, Guest Link, QMS Mobile for tablets and smart phones, Dashboards, PMS and PBX integration. Features at a glance: Guest requests and workflow SMS notifications & escalation Courtesy calls management Duty manager logging Dashboards PMS, PBX & IVR integration Glitch / incident management Guest Link surveying QMS Mobile for tablets and smart phones

Sky Bayan® Human Resources Management Bayan® HRMS is a complete HR, Timekeeping and Payroll cloud-based software solution developed by Sky Software to meet the emerging needs of the hospitality sector to optimize the management of the human capital. Bayan® HRMS simplifies the processing of all human resources, time attendance and payroll transactions that affect the employee status, ending with providing an unlimited set of detailed and summarized reporting facilities. Bayan® HRMS also facilitates full integration between the essential operations of the employee attendance control, human resources and personnel operations, employee evaluation and training, medical insurance and indemnities, payroll and back office financial interfacing. Features at a glance: Multi-property, multi-lingual & multi-currency Cloud-based solution Country-specific localization Organizational structure and charts Personnel action administration Appraisal management and competency-based module Time and attendance processing Staff training Pay processing Compliance with statutory and regulatory requirements Reporting, reconciliation and record retention

Sky Bayan® Workflow Management System Sky Bayan® Workflow System has been developed as an advanced self-services system to provide an essential solution for organizations to manage and optimize the process of the HR functions. It consists of a number of critical workflow processes that must take place in order to ensure the productivity of both the employee and the organization. Sky Bayan® Workflow helps the HR department enhance productivity and achieve greater organizational efficiency by automating its internal HR processes, facilitating inter- and intra-departmental connectivity and collaboration, managing time-sensitive issues and monitoring process performance, which enables HR managers and their departments to stop pushing paper around, allowing them to focus on more strategic functions. Features at a glance: Employee Self Services Employee Request Submission Request Approval with Send Back Option Posting to HR, Payroll & Attendance Modules User Defined Approval Cycle Per Request Type Ability to Forward Signature to Another Employee Signature Auto Escalation After a Predefined Period With No Approval or Rejection User Defined Printed Forms Per Request Type

Sky Horizon® Engineering & Maintenance Sky Horizon® Engineering & Maintenance Management system aims to automate most tasks within the Engineering & Maintenance Department. It allows for better utilization of the department resources and provides a valuable tool to better understand the types of tasks and loads within the department, while preparing real-time tasks in an online, effective, and optimal manner. The system covers the whole range of Maintenance Request Management and Logging, Quality Control and Cost Control (spare items and labor cost) of the Engineering department, Equipment Corrective Maintenance and Preventive Maintenance, Utility Meters interfacing and logging, Room Preventive Maintenance in addition to the full capabilities of the typical Engineering and Maintenance Management system. Features at a glance: Equipment profiling Equipment preventive maintenance Room preventive maintenance Equipment and room PM history Spare parts and store management Meters readings and energy consumption PMS & PBX interface Fire alarm system interface Building management system interface SMS and pager notification & escalation

FBM® Food, Beverage & Materials System FBM® is a comprehensive and specialized system that controls all aspects of food items, beverage items, and rest of materials in the complex environment of hotels and restaurants. It covers in great depth all areas concerning items movement and control including purchasing & procurement, receiving of goods, full paperless purchase orders cycle, full inventory, complete spot checks on stores, full cost control, consumption analysis, recipe management, menu design, buffet costing and back office financial interfacing. Sky Software is now offering Sky Jana Materials Management as a cloud-based FBM successor, inheriting all previous FBM features plus new features such as multi-clustered properties, multi-currency, item expiry dates, average price or FIFO cost calculation methods, multiple order units per item, SMS messages and much more. Features at a glance: Purchase orders workflow management Requisitions workflow management Inventory & spot check Cost control Recipe management Suppliers management Multi-level management access Effective authorization levels B/O and POS interface Open number of reports

Sky Horizon® Fixed Assets Management Sky Horizon® Fixed Assets Management system tracks in great depth of analysis all corporate assets including their serial ID numbers, categories, cost centers, departmental financial allocation, types, movements, transfers, disposals, physical locations, and value depreciation according to modern accounting standards. The system provides a great number of reports covering all those areas. Detailed profile for each item is saved including the possibility of tagging the assets via barcode labels and reading the asset data through portable data collectors. Features at a glance: Depreciation percentages on item category or subcategory level Multiple assets depreciation methods: Half Year, Full Year, and Sum of Years Asset barcode tracking Barcode printing Assets inventory Annual and monthly fixed assets balance reports Back office financial JV interface

Sky Horizon® Spark Membership & Spa Sky Horizon® Spark Membership & Spa software is designed specifically to suite the complex needs of the fitness and social clubs as well as the spa industry. The system with its two major core components (Membership Engine and SPA Engine) facilitates total control over memberships, profiles, registrations, members history, expiry dates, walk-in guests, membership payments, direct billing, membership installments, retail point of sales and store management, guest bookings, online internet bookings, guest attendance control, access doors control, front office and hotel systems interfaces. The system is also equipped with a comprehensive set of reports including financial and revenue analysis, trainers follow-up and commissioning, in addition to guests attendance control via magnetic cards, store control, reservations, deposits handling, and much more. Features at a glance: Memberships Management Family & Corporate Membership Management Classes & Personal Training Management Spa Treatment Booking Management Unlimited therapist & trainers schedules Guests medical notes Online internet bookings Point of sales and store management Guest promotion e-mails & SMS Advanced Dashboard & Business Reports PMS & back office Interfaces

Sky Horizon® Flashback Financial Management Sky Horizon® Flashback financial system is designed with the objective of helping hotels and corporate management to manage their business financials and acquire full control over the various daily and periodic financial activities, including bank auditing and budgeting. With its multi-modular architecture, controlled interfaces with third-party systems, advanced security roles, and flexible reports, Flashback can be considered to be your full-featured financial solution. Features at a glance: Multi-company / multi-balance-sheet system Multi-currency system with user-defined exchange rates Multi-fiscal year system with auto yearly closure Unlimited number of G/L, A/R and A/P accounts Built-in set of general ledger, receivable and payable reports Customized and intelligent report filters Ability to export the reports to Excel and PDF formats A/P and A/R modules integrated Third-party financial JV interfacing Profit & Loss report writer

Sky Horizon® Unified Billing Management Sky Horizon® Unified Billing Management system is developed to offer facilities such as residential compounds and villages, shopping complexes and malls with the ultimate tools to manage owner profiles, tenants information, financial billing for rental fees and owner expenses such as utilities, on-demand billing, PBX telephone usage and costing, Internet & IPTV usage and fees. In addition to housekeeping and maintenance services (recurring or on-demand) billing. The system is equipped with various interfaces to automate cost and revenue billing, such as meter readings, PBX, Internet and IPTV systems. The system comes with additional vertical modules to manage in great depth of detail all back office areas, such as: Engineering and maintenance, fixed assets, guest services management, human resources and payroll, material management and back office financial systems. Features at a glance: Tenants and owners management Billing management Units profiling Corrective maintenance Preventive maintenance Contracts management Utility meters billing interfacing PBX, Internet & IPTV billing interfacing Back office financial interface

Help and advice about our products Technical Support Help and advice about our products We are here to help Our commitment to serve our clients whenever they need technical support drives us to ensure that they get the best quality service they need. Our well-trained technical support professionals are ready to assist you wherever you are. How to contact us Log on to our help desk: support.skyits.com Send us an email: support@skyits.com Call us: UAE +971 (4) 276 5769 - JOR +962 (6) 533 9616

Where you can find our solutions Our Presence Where you can find our solutions Clients Dealers

Our Clients Follow the leaders More than 500 satisfied customers around the globe including IHG group (InterContinental, Crowne Plaza and Holiday Inn Hotels) , Rotana Hotels, Four Seasons Hotels MEA, Kempinski Hotels MEA, Starwood Hotels MEA, Millennium Hotels and Resorts MEA and Moevenpick Hotels MEA.

‘‘ ‘‘ ‘‘ ’’ ’’ ’’ Testimonials What our clients say I can proudly say that the project was a great success and it would not have been possible without the excellent teamwork from Sky Software and InterContinental Riyadh teams. Taha Mustafa DIRECTOR OF IT InterContinental Hotel Riyadh We are glad to inform you that FBM installation has been completed according to our expectations. I am sure you are proud of such professionals in your team who satisfies the customer in a positive manner. Hilary Gunarantne CHIEF ACCOUNTANT Crowne Plaza Riyadh Minhal I’m personally very happy with the outcome of the implementation. Thanks to you and to my IT team for a great team work, pushing this through with a very successful result. Tassaneeya Phadungyotee QUALITY AND CONTINUOUS IMPROVEMENT MANAGER InterContinental Bangkok Hotel ’’ ’’ ’’

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Contact Us Jordan office Social media UAE office Get in touch Tel: +962 (6) 533 9616 Fax: +962 (6) 533 8138 PO Box 2164 Amman 11941 UAE office Tel: +971 (4) 276 5769 Dubai, United Arab Emirates Social media twitter.com/skysoftwareco facebook.com/skyits linkedin.com/company/skysoftwareco plus.google.com/+Skyitsystems

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