Mastering automation to optimise quality Amadeus iQCX Mastering automation to optimise quality Author, Department Place, Date

1 Introduction

Amadeus iQCX Amadeus iQCX is a web-based reservation management platform to help travel management companies and online travel agencies. > Manage reservations better > Issue tickets faster > Deliver better itineraries > Produce accurate reports & analysis

4 modules for Reservation Management Quality Control Based on pre-defined, web-based business rules that capture & processes PNR data Ticketing Web-based application that automates all aspects of the ticketing process from basic ticketing to complex split tickets and exchanges Itinerary Delivery Customised content in multiple formats helping to build customer itineraries and invoices Trip Improvement Add-on services aimed at saving time, such as Fare Checker, Seat Checker and Waitlist Checker

A partnership with Cornerstone Agreement signed in July 2011 Cornerstone: US-based (Indiana) technology company specialised in Reservation Management and Business Intelligence Per month: 3.8m transactions; 400,000 itineraries Amadeus customers worldwide get access to iQCX and iBank products Amadeus local organisation provides implementation and support

2 Benefits for Your Business

Amadeus iQCX improves your business processes Increase throughput by saving time and work in creating reservations Improve efficiency by optimising workflow and increasing touch-less rates Reduce overheads by eliminating the cost of technology maintenance and management Increase revenue by directing agents towards the most profitable supplier relationships Amadeus iQCX interacts with Amadeus and all other global distribution systems, and can be customised to integrate with other technology providers

3 Amadeus iQCX overview

Business rules applied iQCX workflow Reservation captured Quality Control Business rules applied Ticket issued Trip improved Itinerary delivered

Amadeus iQCX Quality Control Web-based business rules engine that captures and processes PNR data, to improve your profitability by increasing top-line revenue and reducing costs that negatively impact your bottom line Validate Reservation Accuracy Monitor Travel Policies Perform File Finishing Prepare for Ticketing Prepare for Reporting

Amadeus iQCX Ticketing Web-based application that automates all aspects of the ticketing process from basic ticketing to complex split tickets and exchanges Issues basic tickets as well as complex split tickets and exchanges Immediately tickets all online reservations Eliminates debit memos related to ticketing errors Reduces after hours fees by conducting 24/7 reservations processing

Amadeus iQCX Itinerary Delivery Web-based application that allows you to easily produce and deliver customised itineraries and invoices for your customers Creates branded itineraries Delivers customized content that complements each reservation Sends itineraries in multiple formats i.e. plain text email, PDF and HTML Provides online access of itinerary history

Amadeus iQCX – Trip Improvement Add-on services aimed at saving you time, and giving your customers a better service Fare Checker searches the GDS for better fare options Seat Checker works to secure your travellers’ preferred seating choice Waitlist Checker queries the availability of wait-listed segments Schedule Change Management allows you to keep your customers informed of any changes to their travel arrangements

4 Implementation

Implementation Implementation managed by Amadeus professional services consultants Support by Amadeus globally according to established service level agreements

5 Return on Investment

Investment model Implementation based on time and materials Transaction Transaction based model according to usage

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