1. Amadeus Queue Manager Amadeus Business Management Platform
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Amadeus Queue Manager
Amadeus Business Management Platform
© 2013 Amadeus IT Group SA
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2. 1 BMP: platform overview
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BMP: platform overview
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3. Business Management Platform
BMP incorporates various solutions: from Robotic Ticketing tools to Sales Data management system
All solutions are web based upon one single platform
Could be bundled to automate fulfilment actions
Designed especially for travel professionals to increase automation and efficiency of their business (
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ATS
RTS (CM, RC,RP,RMP)
Link
Q-Manager
Commission Manager

4. Amadeus Business Management Platform
Components
Business Management Platform
Remote Ticketing Solution
Auto Ticketing Solution
Queue Manager
Time Limit Reminder
Price Scanner
Wait List Monitoring
PNR Rebooking
HX/NU/NO clearance
Queue cleanup
Link
Commission Manager

5. 2 BMP: Amadeus Q-Manager
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BMP: Amadeus Q-Manager
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6. Amadeus Queue Manager: challenges
Queue monitoring within Amadeus Selling Platform is usually a quite important part of agents’ work
The agents spend their time for many routine operations like wait list management, HX/HU/NO segments clearance, passengers ‘notification on TL etc. It is time and resource consuming
On average 20% of agents’ time is spent on queue monitoring. That is 1,5 h per day, 1 working day per week
However, the correct and on time queue monitoring is an important part of any travel agency workflow. Therefore it is possible to have today a cheap, easy to install and use solution Amadeus Q-Manager

7. What is Amadeus Queue Manager?
Amadeus Q-Manager is a robotic solution allowing automated Queue monitoring within Amadeus Selling Platform.
Amadeus Q-Manager provides a web based GUI where Travel Agency sets Queues to be monitored and Operations to be done within each queue. Once rules are entered and launched, Q-Manager checks in the Selling Platform every PNR from the dedicated Queue and performs the requested operation.
Amadeus Q-Manager offers to Travel Agency the web based access to the reporting page and operation logs.

8. Amadeus Queue Manager Operation Scheme Amadeus Selling Platform
Central System
Queue Manager
Source queue
Queue checking
periodically
Found PNRs
Performing required operation
Processing types:
Waitlist monitoring
HX/NU/NO clearance
PNR Rebooking
Time Limit Reminder
Price Scanner
Queue sorting
notifications
Error
queue
Success queue

9. Amadeus Queue Manager Processing types Waiting list
Confirms the flight segments when there are seats available in the required booking class
PNR Rebooking
PNRs rebooking based on scheduled period
Cancelled segments
Removing segments with status HX, UN or NO
Queue cleanup
Deleting PNRs that were placed to queues by Q-Manager (Success Queue and Error Queue)
Price Scanner
Automatic best ticket price search for all PNRs sent to the dedicated queue. Two type of processing are available: PNR rebooking with lowest fare or notification to travel agency
Time Limit Reminder
Automatic reminders sending to passengers regarding payment for their bookings

10. Amadeus BMP - Q-Manager Amadeus Selling Platform
Amadeus Queue Manager
Working environment
Amadeus BMP Q-Manager
Admin page: Queues and Rules setting
Web based interface with queue monitoring results and operation logs
notification
Amadeus Selling Platform
HX/NU/NO clearance
Wait list monitoring
PNR Rebooking
Queue cleanup
Time Limit Reminder
Price Scanner

11. 3
Amadeus Queue Manager
Time Limit Reminder

12. Time Limit Reminder is a solution for automatic passenger notification about forthcoming time limit.

13. Time Limit Reminder
Business need
Check the coming time limit for non ticketed PNRs and notify passengers (via phone, etc.) is a daily charge for each travel agent.
It takes a lot of time and is boring.
Therefore it is very important for agent to have a tool which helps to automate this process.
Today it is possible - Time Limit Reminder s ticketing Time limit to agencies’ end customer.

14. Time Limit Reminder
Overview
Sends passenger the reminder about ticket payment before the Time Limit date
Identifies the notification date according to the travel agency’s settings:
using remark in PNR
sending notification x days prior to time-limit in the PNR (TKTL, TKXL)
Passenger’s address for notification is taken from APE field in the PNR
customisation module is available
Daily Notification report on all processed PNRs

15. Time Limit Reminder Agent creates PNR and sends into the source queue.
Workflow
Agent creates PNR and sends into the source queue.
Q-manager checks the queue periodically and processes found PNRs.
If all needed parameters are met Queue Manager sends the notification to the passenger’s .

16. Time Limit Reminder Example of rules settings 1 Feb 12 Feb 15 Feb
Rule : Time Limit Reminder 3 days before TKTL date
1 Feb
12 Feb
15 Feb
22 Feb
Booking date
Ticketing deadline (TKTL)
Departure date
TK TL date is specified in PNR
Reminder
3 days before

17. Time Limit Reminder
builder module
Notification template can be set individually by each agency
Possibility to use variables for template creation (Passenger’s first and last name, Booking reference, Route, Departure date, Time Limit, Agency name, Validating carrier, Itinerary)
Multi language option is available
Usage of remark RM*LANG/ZZ, where ZZ – is a language code (i.e. EN for English) for identifying the notification language
 Reply-to option to add the address for replying

18. 4
Amadeus Queue Manager
Price Scanner

19. Price Scanner is an innovative solution to automate better fare search for created PNRs

20. Price Scanner
Business need
Travel agencies express the need to check the better price for already created PNRs
Manual check is very time & resources consuming. No guarantee to ‘catch’ the lowest fare, especially during off hours
In order to automate the process and provide the most accurate up-to-date information Amadeus Price Scanner was designed

21. Price Scanner Checks created PNRs for better fare
Overview
Checks created PNRs for better fare
Once better fare is found: Proceeds with rebooking or sends the notification to the agency
Secures significant and substantial revenue to the agency
Increases end customers loyalty and satisfaction

22. PNR creation/ sending to the source queue
Price Scanner
PNR creation/ sending to the source queue
Rebooking
Notifying
Best Price scanning
Workflow
Agent creates a PNR and sends it to the source queue
Price Scanner checks the lowest fare
According to the settings rebooks PNR or just sends a notification to the agent

23. 5
Amadeus Queue Manager
benefits

24. Amadeus Q-Manager: our customers talks about strongest capabilities of this solution
I can improve the agents workflow by routine processes automation
I can ensure operations performing during off hours
I can increase customer loyalty and satisfaction thanks to additional services

25. Amadeus Q-Manager: benefits
Automation of routine processes
Time saving
Better availability access, operations are performed during off hours
Comfortable notification system via
Customer loyalty and satisfaction gain thanks to additional services

26. Amadeus Q-Manager is a powerful robotic solution allowing automated Queue monitoring within Amadeus Selling Platform, based on rules set by Travel Agency administrator.
It’s time to start using Amadeus Q-Manager

27. Thank you AmadeusITGroup amadeus.com/blog amadeus.com
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