A strategic discussion that resolves an issue in a way that both parties find acceptable. In a negotiation, each party tries to persuade the other to.

Slides:

Advertisements

Similar presentations

interpersonal conflict styles

Advertisements

Conflict Styles Conflict styles are the predominant ways that people deal with conflict. Most people rely on one or two styles that are often defined by.

How many pairs came to an agreement where both parties got all the fruit? –Why do you think you reached this agreement? Answer with relevance to applying.

Conflict Definition: A process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something.

Dispute Resolution Continuum

Conflict Management Dr. Monika Renard Associate Professor, Management College of Business.

Interpersonal skills & Communication Edina Nagy Lajos Kiss Szabolcs Hornyák.

Negotiating Skills to Reach a Deal April / May 2012.

Negotiation 101 A primer on how, why and what to negotiate about in academic medicine.

MODULE 23 CONFLICT AND NEGOTIATION

CONFLICT AND NEGOTIATION

Conflict Management.

Managing Conflict.

Conflict Management & Negotiation. Managing Conflict: Performance Conflict Complacency ManagedIntense High Low.

Conflict and Negotiation

Which animal embodies you most?

Chapter 14: Conflict & Negotiation

CHAPTER FOUR Negotiation: Strategy and Planning McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.

Chapter 11: Interpersonal Conflict and Conflict Management

Managing Conflict, Politics, and Negotiation

Module 5 Section 3: Communication. Learning Outcomes Learn why communication is important to managers Describe the communication process Learn to overcome.

McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved ChapterChapter 10 Networking and Negotiating.

Networking and Negotiating

© 2011 Cengage Learning. All rights reserved. Chapter 13 Conflict and Negotiation Learning Outcomes 1.Describe the nature of conflicts in organizations.

Conflict and Negotiation. Sub-topics 1. Conflict 2. Conflict – traditional, interactional, focused on solution 3. Process of conflict 4. Negotiation 5.

What is conflict negotiation Communication designed to anticipate, contain, and resolve disputes so that the parties reach mutually acceptable solutions.

List at least one way how your role is similar & different from the other party’s role? –How may the similarities & differences affect interests/offers.

McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved 黃彬育戴禮淳魏逸昀蔡淙名.

Negotiation Skills Mike Phillips Training Quality Manager

Supply Chain Management Lecture 12 – Negotiation

Negotiation: Strategy and Planning McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.

Conflict. What is Conflict? Conflict is a disagreement over issues of that are important or have an emotional irritant. Substantive conflicts involve.

CONFLICT MANAGEMENT CONFLICT MANAGEMENT Thomas, K. W., & Kilmann, R. H. (2011). Five conflict management styles at a glance. Retrieved from

Communication, Conflict and Negotiation MGMT 370 Ch. 15.

Crisis And Conflict Management. Conflict Negotiation Lecture 31.

1 How can we deal positively with conflict?  Conflict – A disagreement between people on: Substantive issues regarding goals, allocation of resources,

NEGOTIATION. NEGOTIATION Is the process in which two or more individuals or groups, having both common and conflicting goals, state and discuss proposals.

Chapter 17: Communication & Interpersonal Skills Conflict.

Conflict and negotiation. Conflict 14–1 Conflict Defined Is a process that begins when one party perceives that another party has negatively affected,

Managing Conflict in Relationships Unit Conflict Conflict has been defined as "an expressed struggle between at least two interdependent parties.

PRESENTED BY GERALDINE JANUARY Negotiation & Effective Communication in Business.

Organizational Behavior (MGT-502) Lecture-27. Summary of Lecture-26.

Selling and Negotiation Skills Session-3 Terms used in Negotiation TYPES OF NEGOTIATIONS.

Conflict Management. Learning Objectives  Contrast conflict management and resolution  Evaluate win/win scenarios  Assess personal conflict management.

Business Management 12 Ms. Melbourne

Chapter 9 Negotiation “You often get not what you deserve, but what you negotiate.” ~ John Marrioti.

“You often get not what you deserve, but what you negotiate.”

McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.

PROCESS SKILLS The fundamental activities or strategies which enable a person to reach desired outcomes.

Chapter 5: Preparing to Drive Stages of a Successful Negotiation

Conflict and Communication

Goals – The Focus That Drives Negotiation Strategy

What Makes Integrative Negotiation Different?

Conflict Management.

Strategy And Tactics of Integrative Negotiation

Managing Team Conflict Standards 8.23

CHAPTER 7 By ADELANI WAHAB MGMT 660 CSUSB

Conditions for Using Negotiation

Peer Mediation T 4 T.

Resolving Conflict With Negotiation

Leading Teams Chapter 14.

Negotiating “Negotiating is the art of reaching an agreement by

CONFLICT & NEGOTIATION

Conflict Resolution Britt Andreatta, Ph.D..

Conflict and Negotiation

Conflict and Negotiation

Good Social Health Conflict Resolution.

Conflict Resolution.

Negotiation skills.

Presentation transcript:

A strategic discussion that resolves an issue in a way that both parties find acceptable. In a negotiation, each party tries to persuade the other to agree with the other’s point of view. Why we negotiate ? What is negotiation?

Negotiation may end by :Win-winWin-LoseLose-Lose

Distributive Negotiation “Fixed Pie” gains by one side that can only be achieved at the expense of the other Use Power Play your cards close to your chest Be realistic Let them make the first offer Lower the other party’s expectations.

Integrative Negotiation The parties cooperate to achieve maximum Benefits by integrating their interest into an agreement We can all win More Flexible Overcome Differences Creative solutions

Styles (Strategies) the strength of the relationship, the urgency of the situation, the complexity of the issues, and the content of the negotiation. 1.Competing/Forcing 2.Collaborating/ Problem-Solving 3.Compromising 4.Avoiding/ Withdrawing 5.Accommodating

Stages of Negotiation 1.Preparation 2.Discussion 3.Clarification of goals 4.Negotiate towards a Win-Win outcome 5.Agreement 6.Implementation of a course of action

To be a good negotiator you must have these skills : 1.Problem Analysis 2.Preparation 3.Active Listening 4.Emotional Control 5.Verbal and nonverbal Communication 6. Collaboration and Teamwork 7. Problem Solving 8. Decision Making Ability 9. Interpersonal Skills 10.Ethics and Reliability