Presentation on theme: "Conflict Definition: A process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something."— Presentation transcript:
1 ConflictDefinition:A process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.
2 Conflict is the Result of… Poor CommunicationLack of Openness and Trust between peopleMisbehaviour between the IndividualsFailure of Managers to be Responsive to the need and aspiration of their employees.Action and Reaction between Individuals
3 Different Views of Conflict The Traditional View of ConflictThe Human Relations View of ConflictThe Interactionist View of Conflict
4 Traditional View Definition: The belief that all conflicts are harmful and must be avoided.
5 Human Relations ViewDefinition:The belief that Conflict is a Natural and Inevitable outcome in any group.
6 Interactionist View Definition: The belief that Conflict is not only a Positive force in a group but that it is also an absolute necessity for a group to Perform Effectively.
7 Functional &dysfunctional conflict Definition:Conflict that supports the goal of the group and improves its performance.Conflict that hinders group performance.
11 Stage-II Includes… Perceived Conflict: Awareness by one or more parties of the existence of conditions that create opportunities for conflict to ariseFelt Conflict:Emotional involment in a conflict that creates anxiety,tenseness,frustration or hostilty
13 Stage-III IntentionDefinition:decision to act in a given way.
14 Dimensions of Intention Cooperativeness:‘’The degree to which one party attempts to satisfy the other party’s concerns’’Assertiveness:‘’The degree to which one party attempts to satisfy the his or her own concerns’’
15 Five conflict-handling Intention Competing (assertive & uncooperative)Collaborating (assertive & cooperative)Avoiding (unassertive & uncooperative)Accommodating (unassertive & cooperative)Compromising (midrange on both assertive & cooperative)
16 Stage-IV Stage-IV Includes Behaviour:Action & Reaction
17 Conflict Management:‘’ The use of resolution and stimulation techniques to achieve the desire level of Conflict’’
28 Individual Difference in Negotiation Effectiveness
29 Factors Personality Traits in negotiation: According to Assessments of the Personality-Negotiation relationship,personalty traits have no significant direct effect on Bargaining process or Negotiation outcomes.
30 Conti…. Moods/Emotions in Negotiation: Do moods and emotions influence negotiation?
31 Conti….Gender Differences in Negotiations:Men & Women
32 Third Party Negotiation A Mediator:A neutral Third Party who facilitates a negotiation solution by using reasoning,persuation,and suggestion for alternatives.Arbitrator:A Third Party to a negotiation who has the authority to dictate an agreement.
33 Conti….Conciliator:A trusted third party who provides an informal communication link between the negotiator and the opponent.Consultant:An impartial third party,skilled in conflict management,who attempts to facilitate creating problem solving through communication and analysis.
34 Conflict & CultureCultural Difference in Negotiations