1. Conflict and Communication

2. Styles of conflict resolution
Avoidance
Where people withdraw to avoid conflict. They believe it is hopeless to try to resolve conflict, and easier to step back from a conflict situation. The avoidance style leads to a "lose-lose” approach.

3. Styles of conflict resolution
Competition
Where one disputant tries to overpower another disputant by forcing his or her own solution on the other person. This style is considered a "win-lose" approach.

4. Styles of conflict resolution
Adaptation Where people feel that the relationships are more important than their own goals. They want to be liked and accepted, and harmony is the most important thing. These people are choosing a "lose-win" approach.

5. Styles of conflict resolution
Cooperation Where disputants highly value their own goals and relationships. They consider conflicts as problems to be solved, and want both parties to achieve their goals. These disputants are not satisfied until an acceptable solution is found for both parties. They have chosen a "win-win" approach.

6. Resolution Types
Lose – Lose
Win – Lose
Lose – Win
Win – Win

7. Bad communication Yelling at one another
Aggressive or standoffish body language
Interrupting
Not listening
Not considering the other person’s perspective
Having to be right
Not accepting criticism
Speaking more than you listen
Making generalizations
Blowing things out of proportion
Not being open-minded

8. Good communication Stay Focused Listen Carefully
Try To See Their Point of View
Respond to Criticism with Empathy
Own What’s Yours
Use “I” Messages
Look for Compromise