E-Delivery: Helping Students Go the Distance Mary Anne Knefel Susan Reiter Jonathan Helmke University of Dubuque MILC Conference April 10, 2014

University of Dubuque 1,885 FTE students Seminary 153 FTE 60% Distance Distance program began 2007

Perceptions Negatives Viewed as inferior to residential Cash cow Diploma mills Positives Opens educational opportunities Gives voice to all

Authentic Learning Successful learning occurs in context & community Authentic Distance Learning The essence of distance learning is community Interpersonal issues key to success

Librarys Role in Authentic Learning Create a residential experience for Distance students Information Literacy Program Document Delivery & Interlibrary Loan

Intersection of IL & ILL Seminary has unique research requirements Theological and Biblical Research Hebrew Exegesis

Theological Dictionary of the Old Testament

Biblical Commentaries

Planning Organic: Distance Education affects entire library Blurred Lines between IL, Ref, ILL, & Circ Timing always matters Not everything online Students will reach out to multiple access points

Hebrew Exegesis Course Page

Hebrew Exegesis Assignment

1 st ILLiad Customization ILLiad status identifies distance students Keep stats Route requests

2 nd ILLiad Customization Requests are routed to an ILLiad custom queue Most are doc del Alerts ILL staff to any book requests

3 rd ILLiad Customization ILLiad is encoded to print Mail to Patron on received books ILL staff does not have to remember which are distance requests

Finally – ILL Staff Evaluates The good, the bad, the ugly Process by ILL – good citations (70%) Refer to librarian for help (20%) Refer back to patron (10%)

The Good Citation will have title, page numbers and terms often no call # ILL staff still can retrieve & scan

The Bad Citation with Volume & pages; no term Term & pages; no volume A librarian may be able to help

The Ugly A citation with no Volume number Page numbers No terms or terms not in English Back to patron – ILL staff or cancels

And Uglier Sometimes students will just give it a shot Obviously it goes back to the patron for more info

Tips For Success Adhere to a 10% or 30 page maximum Establish a firm turnaround time – 48 hrs. Promote ILLiad as the point of access Offer mailing of ILL books

Document Delivery Statistics

Reflections ILL and Reference Working with faculty on assignments Assessment

Future ILLIAD and WorldShare Developments E-books: commentaries? Changes at the Seminary=changes at the Library