Virginia Commonwealth University, Cabell Library Best Practices Panel 18th Annual ILL Forum Virginia Commonwealth University, Cabell Library July 22nd, 2016 Presenters: Mikki Butcher-James Madison University, Tammy Hines-Longwood University, Kate Goodfellow- Reynolds Community College, Sharon Gotkiewicz – Virginia Tech

– Best Practices: Conditional vs. Cancel Not as Cited At Bindery On Order Non-Circ, can we copy something for you? Course reserves Reference Special Collections Duplicate request, see ILL Exceeds max cost. CONDITIONAL: Media  Resources Dept. (non-VIVA libraries) Browsing collection, 2-week, no renewal, should we proceed? Periodicals, 2-week, no renewal, IN LIBRARY USE. Should we proceed? We ship courier, please supply full street address. International Loans ($35.00) Email required on file as condition of service E-holding, We own this title in electronic format, not licensed to circulate via ILL LAC holding at JMU, however available full-text at <insert URL>

– Best Practices: Conditional vs. Cancel Checked Out Holdings END BEFORE this volume Holdings BEGIN AFTER this volume Not On Shelf Unable to copy/print holding. Binding is too tight to make a legible copy. Music Library, collection circulates on a case-by-case basis. This item is flagged as Non- Circulating through ILL, however, contacts for our Music Library can be found at http://www.lib.jmu.edu/music/about/staff.aspx Electronic Resource, pdf access unavailable at this time. What do others use in this category and why?

– Best Practices – cross training Main ILL office moved behind main service desk All new employees being cross trained for ILL High quality scanner now at the desk for use instead of locked up All library employees go thru ILLiad account process (so they can answer questions) Scan material that we own Move due dates forward 3 days

– Best Practices: When ILL is only part of your job! How to provide ILL services effectively when it is only a portion of your job duties Where you can go for answers when there is no one else that works in ILL How to stay up to date on changes in ILL

– Best Practices: Library Reorganization Departmental and staff changes Current staff/students Move ILL from Access Services to Collections &Technical Services Implementation of Purchase on Demand program - ILL staff VA Tech University library started implementation of LibGuides for web pages, policies, and procedures Great opportunity for ILL staff to review our processes ILL staff goal was to streamline processes that would save staff time, move, and supplies Create documentation and transfer information into LibGuides How accomplished goal Cross trained staff and student assistants