Management and Leadership CHAPTER 7 9/14/2018 7 Management and Leadership 7-1 Management 7-2 Leadership 7-3 Ethical Management ITB

Define the five functions of management. LESSON 7-1 Management Goals Define the five functions of management. Describe the levels of management in businesses. Discuss when to use the two management styles. Chapter 7

Key Terms management planning organizing staffing implementing controlling management style Chapter 7

ROLE AND WORK OF MANAGERS Who is a manager? What do managers do? Planning Organizing Staffing Implementing Controlling Chapter 7

>> C H E C K P O I N T What are the five management functions? Chapter 7

MANAGEMENT LEVELS Top management Mid-management Supervisors Management by others Chapter 7

>> C H E C K P O I N T What are the differences among the three levels of management? Chapter 7

MANAGEMENT STYLES Tactical management Strategic management Mixed management Chapter 7

>> C H E C K P O I N T How is tactical management different from strategic management? Chapter 7

LESSON 7-2 Leadership Goals Describe the need for leadership skills and the characteristics of an effective leader. Identify the human relations skills needed by managers and leaders. Recognize four types of leadership influence. Chapter 7

Key Terms leadership human relations influence informal influence Chapter 7

WHAT IS A LEADER? Need for leadership Leadership characteristics Chapter 7

Characteristics of Effective Leaders Understanding Initiative Dependability Judgment Objectivity Confidence Stability Cooperation Honesty Courage Communication Intelligence Chapter 7

Preparing to Be a Leader Study leadership Participate in organizations and activities Practice leadership at work Observe leaders Work with a mentor Do a self-analysis and ask for feedback Chapter 7

>> C H E C K P O I N T What are several ways to develop leadership skills? Chapter 7

IMPORTANCE OF HUMAN RELATIONS Human relations skills Self understanding Understanding others Communication Team building Developing job satisfaction Chapter 7

>> C H E C K P O I N T Why do managers and leaders need effective human relations skills? Chapter 7

INFLUENCING PEOPLE Kinds of influence Formal and informal influence Position influence Reward influence Expert influence Identity influence Formal and informal influence Chapter 7

>> C H E C K P O I N T What is the difference between formal and informal influence? Chapter 7

LESSON 7-3 Ethical Management Goals Justify the need for ethical management. Identify the role of leaders in increasing ethical behavior. Chapter 7

Key Terms ethical business practices core values Chapter 7

IMPORTANCE OF ETHICAL BEHAVIOR Not everyone has the same belief about what is ethical and what is not ethical. Organizations should develop a clear view of what is acceptable business behavior and what is not. Individuals and organizations develop reputations based on their actions and the decisions they make. Chapter 7

WHAT IS ETHICAL BEHAVIOR? It is lawful. It is consistent with company values and policies. It does not harm some while benefiting others. If the actions and results become public, it will not embarrass the company. Chapter 7

ETHICAL MANAGEMENT Actions and activities of the business are legal, honest, and ethical. People and other companies treated fairly. Work of the company improves the communities and countries in which it operates. Company works to protect the environment and conserve natural resources. Chapter 7

>> C H E C K P O I N T What are the two parts of ethical behavior? Chapter 7

INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP Preparing the organization Modeling ethical behavior Chapter 7

>> C H E C K P O I N T What are the core values of an organization? Chapter 7