Chapter 6: Community Features

Community Features Forums, for conversations with community Ideas, for the sharing of inventiveness Blogs, for logging relevant announcements and articles

Forums Establishes a discussion or support forum on the portal Can be managed from within CRM or via front-side editing A Forum has one or more forum threads

Forum Entity Attributes and Relationships Name Thread Page Template Description Website Parent Page Thread Count Partial URL Post Count Last Post Display Order Publishing State Hidden From Sitemap Forum Page Template

Forum Threads A collection of posts, usually displayed from oldest to latest Can contain any number of posts Users can post multiple times on the same thread Thread can be “pinned” to the top of the forum Provides tracking for popularity and post views

Forum Thread Entity Attributes and Relationships Name Answered? First Post Forum Type Last Post Sticky Post Count View Count Last Post Date

Forum Thread Types Used to categorize or identify the kind of thread being discussed Attributes and Relationships Name Website Requires Answer Allows Voting Display Order Is Default

Forum Posts User-submitted message enclosed into a block containing: User's details The date and time it was submitted Members are usually allowed to edit or delete their own posts. Posts are contained within Post Threads

Forum Post Entity Attributes and Relationships Name Forum Thread Author Date Content Answer? Helpful Vote Count

Forum Moderation Moderators are forum users granted access to the forum's threads and posts for the purpose of moderating the discussion and also keeping the forum clean (neutralizing spam and spambots etc.) Web Roles define forum moderators Moderators may perform the following actions on threads or posts: Delete Add Edit Remove

Forum Access Permissions Gives users basic access or enhanced security for a forum Attributes and Relationships Name Forum Right Restrict Read Grant Change

Forum Alerts Allows users to subscribe to threads and receive alerts when new posts arrive Attributes and Relationships Subscriber Thread Expiration Date

Ideas Provides a way to gather feedback from your community. Contains: Configurations for obtaining customer-submitted ideas Voting Comments

Idea Forum A Forum for managing Ideas Read access to an idea forum can be restricted to certain web roles using the Roles with Read Access relationship. Attributes: Title - Votes Per Idea Website - Votes Per User Partial URL Summary New Idea Policy: Open, Moderated, Closed, Authenticated Comment Policy Voting Policy Voting Type

Ideas Ideas can be commented on and voted on Act as a sticky note with an Idea Attributes: Title Idea Forum Partial URL Published Copy Summary Author Name, Email Status Reason: New. Accepted, Completed, Rejected Comment Policy Votes Up and Down

Blogs Similar to an announcement forum Can be used to post updates, announcements, articles, information, How-to documentation, etc. Interactive; you can comment on and rate blog posts These interactions are moderated

Blogs Attributes and Relationships Post Template Name Archive Template Website Summary Parent Page Comment Policy Partial URL Blog Posts Home Template Author Roles

Blog Posts Can be managed from within CRM or with inline editing Only the blog post author or a Blog administrator can edit or delete a post Only Authors/Admins can see their own unpublished posts Deleting a blog post will also delete associated comments

Blog Post Entity Attributes and Relationships Title Comment Policy Blog Posts Comments Blog Partial URL Web Files Author Tags Date Summary Copy Published