Employee Engagement Survey Education Session #3 Follow-Up and Preparation March/April, 2014 This is the 3rd installment of employee engagement survey education.

You are here! Discuss Select Plan Follow Up IV. Follow Up to monitor, revise, and ensure Impact Plan execution In existing team meetings (no more frequently than monthly), spend no more than 10 minutes discussing ACTION PLAN progress Distribute a written copy of the ACTION PLAN Ask: “Did we do what we said we were going to do?” Ask: “Did it make any difference?” Document any ACTION ITEM modifications Repeat! In Education Session #1 we talked about the first two steps… discuss (discovery meetings) and select (just pick 2) In Education Session #2 we focused on impact planning. In this session we will focus on follow up (keeping engagement initiatives alive) and preparation for our annual survey in May.

5 questions you must ask your team Retrieve handout Discussion: How can you tie these back into the X Model of Engagement video we watched in our last session? If you were to ask your team these questions, how would they respond? Ask your team these questions as you prepare for the May survey and watch for any gaps in how you anticipated they would respond and the reality of their responses. This handout can be found on the Employee Engagement Website under “Tools”

Follow up = Accountability I received feedback on the previous Employee Engagement Survey conducted at UVA Health System My team participated in an effective impact planning session following last year's Employee Engagement Survey My team has made progress on the goals set during our impact planning sessions after the last Employee Engagement Survey 2013 survey results were shared Discovery meetings held and impact plans developed Making progress 3 additional items will be added to the customary Q12 elements. This handout can be found on the Employee Engagement Website under “Tools” NOTE: These questions will have an “N/A” option for those who are new and may not have been included in these steps. Handout: Preparing for the Engagement Survey

Preparing for the annual survey

The Q12® (for all Health System employees) I know what is expected of me at work I have the materials and equipment I need to do my work right At work, I have the opportunity to do what I do best every day In the last seven days, I have received recognition or praise for doing good work My supervisor, or someone at work, seems to care about me as person There is someone at work who encourages my development At work, my opinions seem to count The mission or purpose of my organization makes me feel my job is important My associates or fellow employees are committed to doing quality work I have a best friend at work In the last six months, someone at work has talked to me about my progress This last year, I have had opportunities at work to learn and grow

Additional items in 2014 CATEGORY QUESTION Effective Communication My [supervisor/chair] involves our team in key decisions that affect our jobs and work environment Trust and Collaboration My role receives the attention and respect it deserves from others I feel free to speak out without fear of retaliation or disciplinary action Accountability I received feedback on the previous Employee Engagement Survey conducted at UVA Health System My team participated in an effective impact planning session following last year’s Employee Engagement Survey My team has made progress on the goals set during our impact planning sessions after the last Employee Engagement Survey Overall Satisfaction How satisfied are you with the University of Virginia Health System as a place to work? Open Ended Questions *If rate 1-3/4,5 for Overall Satisfaction, ask: Please list 2-3 reasons why you would /would not recommend the UVA Health System as a great place to work.

Fun Facts Confidential online survey administered May 21-June 4 A link to take the survey, containing a personal survey access code, will be distributed via email to each employee – DO NOT forward Average completion time – 10 minutes Submitted surveys go directly to Gallup Response rates provided throughout survey Employees hired as of April 7 are invited to participate

Key Dates DATE ACTION March 20 - June 26 Socialize the survey (tools available via Engagement website) May 7 Email to staff announcing the survey from 5 entity heads Email to management team promoting the survey May 14 Pre-survey email to all employees May 21 - June 4 SURVEY! July Results delivered to UVA August/September Results education with management team