Equality, Diversity and Inclusion – The Business Case The business case for diversity will be organisationally specific as different initiatives will produce different results. There are however, six strategic themes:

reduced risk of discrimination 21st century business style reduction in employee relations issues reduction of internal discrimination promotion of equal opportunities improved employer image reduction in costs associated with cases reduction in legal costs improved morale and motivation within minority groups

meet the procurement requirements of many organisations – especially the public sector – ergo increased business opportunities workforce reflective of customers improved customer communication removal of cultural or other barriers enhanced corporate image / reputation greater understanding of customer needs increased market penetration improved overall customer service

ensure contractors deliver the requirements of the public sector equality duty equality and diversity is integrated into customer service by partner organisations enhanced corporate image / reputation

improved knowledge and skills within managers creating increased confidence and resolve to deal with performance issues increased objectivity and removal of old fashioned perceptions of favouritism and ‘jobs for the boys’ measurement of managers own ability to deal with equality issues encourages increased objectivity, business and people focus within their own teams

higher staff retention reduced recruitment costs access to a wider customer base better supply chain management enhanced creativity greater ‘pool’ of job applicants improved organisational image wider range of resources improved customer service

enhanced business reputation amongst key stakeholders, communities and customers improved corporate reputation generate support for site locations, licences approvals and funding reinforce organisational brand values giving something ‘back’ to the community perceived as an employer of distinction

recognition of the current status and any realisation of the business benefits recognition of the current status and any levels of unconscious incompetence communication of business strategy awareness training impact assessments measurements agreed assimilation into operations, policies and procedures