IT Project Management Version IT Industry Apprenticeship System Creating and Registering An IT Apprenticeship Using The CompTIA IT Apprenticeship Builder® Methodology IT Project Management Version John Aaron September 18, 2002 IT Industry Apprenticeship System

About CompTIA CompTIA, the Computing Technology Industry Association, is a not-for-profit trade association providing the Information Technology (IT) community with standards in the areas of Internet-enabled service provision, e-commerce, vendor-neutral IT technical certification, IT Project Management, CRM, public policy, workforce development and training. Representing the converging computing and communications market, CompTIA has more than 9,000 corporate members in 63 countries, and thousands of individual professional members. Almost half a million individuals worldwide have earned CompTIA certifications. More information is available at www.comptia.org. Using funding from the U.S. Department of Labor, CompTIA is developing and testing the IT Industry Apprenticeship System. For additional information about the apprenticeship system, refer to the working paper: The Role of Apprenticeship in the Development of the Information Technology Workforce: An Economic Perspective by John Aaron and Neill Hopkins. The reader is also encouraged to browse CompTIA’s Technical Career Compass (TCC) at tcc.comptia.org to find useful information regarding skills, certifications and knowledge standards for common IT occupations.

Introduction—IT Project Manager Version Apprenticeship is a powerful approach for developing a company’s IT workforce. To facilitate the use of apprenticeship within the IT industry, CompTIA is developing the Information Technology Industry Apprenticeship System (IIAS) to support the apprenticeship programs of IT employers. Under the CompTIA system IT employers can participate in the apprenticeship system by registering their programs with CompTIA. Registered IT employers are awarded the status of “registered on-the-job-learning provider organizations” signifying that the IT employer meets the quality standards for delivering structured on-the-job learning (OJL) to workers in one or more IT disciplines ranging from general IT work to highly specialized IT occupations. Workers who receive OJL at work and classroom instruction either inside or outside of work for the IT Project Management discipline can apply this training toward earning the industry-recognized credential---IT Project Management Journey Worker. This document is a guide for the IT employer to create and register an IT Project Management apprenticeship. Contact CompTIA for information on how to build apprenticeships in other IT occupations and disciplines.

IT Apprenticeship Builder® Methodology CompTIA’s IT Apprenticeship Builder ® Methodology is a step-by-step approach to design, build, prepare and launch an IT apprenticeship using the tools available through CompTIA. Building and launching an IT apprenticeship is a process containing five phases. These phases are described below: Analyze- determine if an IT Apprenticeship is needed in your organization. Design- create an apprenticeship career path using information from 1) your own organization, 2) CompTIA’s Technical Career Compass, 3) relevant CompTIA certifications and 4) other available information from certifications and other source documents. Using this information, you create the design of an IT Apprenticeship that meets your objectives. Build- list the tasks requiring on-the-job learning and list the topics for related classroom instruction. This step also includes creating and submitting the documentation required to register the program with CompTIA U.S. Department of Labor standards. Prepare- engineer the necessary on-the-job learning tools into work processes and prepare relevant classroom instruction. This step also includes a site visit from CompTIA to review your strategy for delivering on-the-job learning and classroom instruction. In addition, this step includes registering apprentices at your organization. Execute- execute your plans for delivering on-the-job learning and related classroom instruction. This phase also includes monitoring and tracking the delivery of the program and the achievements earned by apprentices.

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Tracking of Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Job Titles Available For Analysis In CompTIA’s Technical Career Compass tcc.comptia.org Project Manager

Notice that the levels shown in TCC correlate with the three levels in the IT apprenticeship system

Certifications Career Path Info

Project Manager (Entry Level) Project Manager (Intermediate Level) Structure of Project Management Career Path From CompTIA’s Technical Career Compass Project Manager (Entry Level) Project Manager (Intermediate Level) Project Manager (Senior Level) Responsible for multiple large and complex project-based work efforts. Manages the start-up, execution and closure of each project. Meets with customers to determine business needs, then measures and documents success in achieving the goals. Defines the interrelated series of tasks, across all assigned projects, which must be performed for the successful completion of all objectives. Utilizes a proven methodology to plan, direct, monitor, adjust and control interrelated projects. Resolves issues of scope, resource availability, resource expertise, budget constraints and deadlines. Works under limited supervision. Typically reports to senior management. Assists with the management of a project-based work effort. Based upon well-defined policies and procedures, may assist with the planning, directing, monitoring, adjusting and controlling of projects. May identify issues of scope, resource availability, resource expertise, budget constraints and deadlines. Works in a team environment under direct supervision. Reports to a higher-level project manager. Responsible for project-based work efforts. Manages the start-up, execution and closure of each project. Meets with customers to determine business needs, then measures and documents success in achieving the goals. Defines an interrelated series of tasks that must be performed for the successful completion of a project. Utilizes a proven methodology to plan, direct, monitor, adjust and control project plans. Resolves issues of scope, resource availability, resource expertise, budget constraints and deadlines. Works under general supervision. Typically reports to senior management. Exit Criteria Incentives Exit Criteria Incentives Exit Criteria Incentives

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Breakout of Knowledge Components And Skills Identified In CompTIA’s Technical Career Compass For IT Project Manager

Breakout of Certification Components CompTIA’s IT Project+ and The Project Management Institute’s Body of Knowledge (PMBOK)

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Partial List of Work Process For IT Project Manager Project Planning -----Company X

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Partial List of Related Classroom Instruction Topics IT Project Manager

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Cover of IT Project Manager Apprenticeship Standards Template CompTIA uses the national apprenticeship standards published by the U.S. Department of Labor—Bureau of Apprenticeship and Training.

Table of Contents of IT Project Manager Apprenticeship Standards Template

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Engage Prospective Apprentices Communicate the incentives Point out the criteria for advancement Clarify the career path Communicate Opportunity

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Three Basic Options Exist For Designing Structured On-the-Job Learning into Work Processes

A Design Matrix Is Used To Ensure That Essential Elements of On-the-Job Learning Are Covered

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Steps For Preparing Classroom Instruction For In-house Training Delivered During Work Hours Create program architecture and course objectives Create course materials Schedule the course delivery dates Notify participants Training provider prepares for delivery For Training Delivered Through Outside Organizations and Institutions During Non-Work Hours Review offerings of local training and educational providers Identify programs that best meet your needs and budget Enroll in local programs

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

A Site Visit Is Performed To Verify That The “Apprenticeship House” Is In Order During the on-site visit four areas are examined primarily: Is training aligned-to national standards and or recognized certifications? Is the strategy for On-the-Job-Learning sound? Does criteria exist for progressing along the apprenticeship career path? Is a mechanism in place for tracking and monitoring the apprentices’ progress?

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Each Apprentice Voluntarily Signs-On to the Employer’s IT Apprenticeship Program

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

The Classroom Instruction And Structured On-the-Job-Learning Begins…..

IT Apprenticeship Builder® Methodology As Applied To IT Project Management Analyze Design Build Prepare Execute Engineer OJL Into Work Processes Identify Organizational Needs Document Work Process Document Career Path Execute OJL Plan Document Classroom Instruction Topics Prepare For Delivery of Classroom Instruction Execute Classroom Instruction Plan Identify PM Certification Components Gap Analysis Identify PM Skills and Knowledge Components Create Registration Documentation Site Visit and Registration Admin Track and Assess Learning and Achievement Yes IT Project Mgmt Development Needed? Company Specific PM Requirements Engage Prospective Apprentices Register Apprentices No Stop

Example of apprenticeship tracking