1. IT Apprenticeship Project Update October 28, 2002 John Aaron

2. Items For Discussion Phase 1 Items Status Pilot performance to date Apprenticeship efficacy IT apprenticeship taxonomy IT apprenticeship standards Phase 2 Items Status IT Apprenticeship System Apprenticeship Builder Methodology IT Apprenticeship Infrastructure White Paper OJL and OJT Marketing Strategy Restating our mission Discussion: Next Steps

3. IT Apprenticeship Project Phase 1 Activity Completions (10/15 View)

5. Exodus IT Svs. Henkels & McCoy Naval Undersea Warfare Center Burlington County Institute of Tech -- NFL Films --Okidata –Hall International McDonalds Corp CCOC NVCC Oracle Corp Servicemaster Ready to Propose Ready to Develop & Prep for Delivery Ready to Deliver Apprenticeship Training Apprenticeship First Cohort Completed & Assessed Ready to Maintain/Expand Apprenticeship Realization Milestones For Companies Sponsoring IT Apprenticeship Complete Month 10 Complete In process Progress With Pilots Complete Month 5 Year 4 Complete On hold due to economic downturn Month 3 In process Complete In process

11. Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=50) Competency Before Started Competency Now Competency if had not participated Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Extremely Limited (1) Partially Proficient (2) Competent (3) Extremely Proficient (4) Exodus Homes—7.5 months NUWC-----3.5 months H&M (1)-----6 months H&M (2)-----8 months

12. Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=35) Improved Quality and Reduced Re-Work Increased Feeling of Loyalty to Employer Exodus Homes—7.5 months NUWC-----3.5 months H&M (2)-----8 months Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Helped Meet Schedule Objectives at Work Recommend Employer Continues Program Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5) Strongly Disagree (1) Somewhat Disagree (2) Neither Agree Or Disagree (3) Somewhat Agree (4) Strongly Agree (5)

16. IT Worker Network Design & Admin Web Development & Admin Database Development & Admin Enterprise Systems Analysis and Integration Programming/ Software Engineering IT Generalist (Tech Support Specialist) Digital Media Project Management Required Core Specialization Skills Specialization Elective Skills Primary and/or Secondary Specialization Areas 3-4 year program of classroom instruction and structured OJT IT Apprenticeship Specialization Skill Levels Level 1 (Foundational) Level 2 (Full Working) Level 3 (Journey Worker) Program Entrance Criteria (if entry level workers) --at least 18 years of age, high school or GED, basic keyboard skills IT Apprenticeship Structure For Existing Workers and Incoming Workers) Level 4 (Master Journey Worker) ---Post Apprenticeship Level 0 (Employable) others

17. A Likely Progression Path For Many In The IT Field IT Tech Support Specialist (IT Generalist) IT Specializations E-commerce Project Management Internetworking IT Security Database Cabling (and others)

18. Internetworking Technician IT Cabling Technician IT Project Manager E-Commerce Specialist IT Security Specialist IT Technical Support Specialist Work Process (v1) Related Classroom Instruction (v1) Document Assembled (v1) Being Piloted Occupation Approved Development Milestones Complete In Process Complete In process Progress With Standards Complete In process In Process Complete On holdIn Process

19. IT Apprenticeship Project Phase 2 Activity Completions (10/15 View)

21. During Our Discussions in Nashville We Committed To Develop and Test A Prototype Infrastructure Assuming A Manual Process Ο Create Taxonomy Select regional hub pilots Infrastructure Track Product Track Ο Review ΟΟ Document value props Document “National” standards Ο Marketing Track Pilot Track Productization PhaseTest Marketing PhaseStart Delivery PhaseNational Roll Out Phase Ο Ο ΟΟ Prepare collaterals ATELS Marketing Plan CompTIA Marketing Plan Ο ΟΟΟ Hubs prep Marketing plans Prep Ο Training Ο Selling Ο Delivery CompTIA Develops Apprentice Registration & Tracking Infrastructure (E.G. TCC) ΟΟ CompTIA Develops OJT Provider Registration & Tracking Infrastructure Train ATELS staff in sales management Execute CompTIA Marketing plan Execute ATELS Marketing plan Ο Ο ATELS Builds Marketing and Sales infrastructure Ο Roll Out Ο Ο Train CompTIA staff and clarify responsibilities & accountabilities Oct 2003 Jun 2003 Jan 2003 Jul 2002 Hubs register programs Ο Ο Ο Launch prep Lessons Learned CompTIA forms Apprenticeship Committee structure Ο Committee develop skill standards for all apprenticeship specializations and levels Changing industry educational practices Select showcase company Ο Prep Ο Delivery at showcase company ATELS staff receives IT Training

22. Ο Create Taxonomy Select regional hub pilots Infrastructure Track Product Track Ο Review ΟΟ Document value props Document “National” standards Ο Marketing Track Pilot Track Productization PhaseTest Marketing PhaseStart Delivery PhaseNational Roll Out Phase Ο Ο ΟΟ Prepare collaterals ATELS Marketing Plan CompTIA Marketing Plan Ο ΟΟΟ Hubs prep Marketing plans Prep Ο Training Ο Selling Ο Delivery CompTIA Develops Apprentice Registration & Tracking Infrastructure (E.G. TCC) ΟΟ CompTIA Develops OJT Provider Registration & Tracking Infrastructure Train ATELS staff in sales management Execute CompTIA Marketing plan Execute ATELS Marketing plan Ο Ο ATELS Builds Marketing and Sales infrastructure Ο Roll Out Ο Ο Train CompTIA staff and clarify responsibilities & accountabilities Oct 2003 Jun 2003 Jan 2003 Jul 2002 Hubs register programs Ο Ο Ο Launch prep Lessons Learned CompTIA forms Apprenticeship Committee structure Ο Committee develop skill standards for all apprenticeship specializations and levels Changing industry educational practices Select showcase company Ο Prep Ο Delivery at showcase company ATELS staff receives IT Training During Our Discussions in Nashville We Committed To Develop and Test A Prototype Infrastructure Assuming A Manual Process

23. Process Design Of The Proposed IT Industry Apprenticeship System Apprenticeship Delivery Process Employer Apprenticeship Administration and Ongoing Support Forecasts Opportunities ATELS Regional Sales Process ATELS Marketing to General Industry And Education Bookings Support Services CompTIA Marketing to Existing & Potential Membership Employer and Apprentice Registration Process Certification info on Website Technical Career Compass Approved Occupations and Standards IT Apprenticeship Builder Methodology IT Employer Database IT Apprentice Database Opportunities IT Training Vendor Database Tracking & Analytical Report Writer Interface and ASP IT Apprenticeship Infrastructure ATELS CompTIA Continuous Updating of Skill Standards and Certifications We now see the possibility to test this system using an automated prototype for the infrastructure

24. IT Industry Apprenticeship System Functions Program Standards & Admin CompTIA Processes The IT Workforce Market ATELS (DoL) CompTIA Tech Career Compass IT Employer Database IT Apprentice Database Report Generator TranscriptsStatistical tabulations Analytical reports Diagnostic reports Registered OJT providers Registered IT apprentices Registered IT journey workers Official Registration of IT Apprentices and Apprenticeship Sponsors System administration and program standards, Certifications for OJL providers and training vendors Report distribution list IT specializations IT skill standards IT industry & product certifications IT Employers IT Workers Worker Specifications IT Product Suppliers IT Training & Educational Providers Methodology IT Apprenticeship Builder for each specialization area Internet Enabled

25. Sample Transcript Content In IT Apprenticeship System

26. Benefits From This Infrastructure 1)It will make the IT Apprenticeship System operational very quickly. We will have the capacity to handle the 10 mil. worker opportunity. 2)The system can be licensed to all 30k apprenticeship sponsor organizations. This would enable a consistent “best practices” approach to be rolled out to all ATELS stakeholder organizations. 3)It supports a powerful marketing strategy for ATELS to approach all industries. By linking the apprenticeship functionality to existing corporate LMS and HRMS, corporations are more likely to adopt the approach as a “Best Practice”.

27. (Oracle) Prototype Development JulAugSepOctNovDecJanFebMarAprMayJunAugSepOctNovDecJanFebMarAprMayJunJul AugSepOctNov 200220032004 ReqDesignBuildUnit Test (CompTIA) System Test Recruit Pilot SitesSet-up programs Employer Registration Apprentice Registration Train Pilots Vendor Registration Pilot Tracking/Reporting Create “roles” within CompTIA IIAS Program Training (ATELS) System Test Develop Employer Support Strategy Implement Employer Support Strategy Gather Requirements For Full System (CompTIA) Prototype System Implementation ConfigureTrainHostingDevelop IIAS Program CatalogueMarketing Test Roll Out Design Full SystemBuild & Test Full System (Oracle) Full System Development Scope & Plan (CompTIA) Plans Full System Implementation Review and Revise (ATELS) Refine Support Strategy To page 2 Possible System Development Methodology (Note: schedule will likely be reduced)

28. JanFebMarAprMayJunAugSepOctNovJulDecJanFebMarAprMayJunJulAugSepOct AprDecJanFebMarNov (CompTIA) Full System Implementation (Continued) Maint/Support Dec 20052006 ConfigureTestTrainGo Live Infrastructure Data Programming (interfaces/reports) Authorizations/Roles Training Quality Assurance Project Management Go Live Configuration Marketing & PR (CompTIA) Marketing & Public Relations Take the system to other industries (ATELS) Take the System to Other Industries

29. Creating and Registering An IT Apprenticeship Using The CompTIA IT Apprenticeship Builder ® Methodology IT Project Management Version John Aaron September 18, 2002 The IT Industry Apprenticeship System Complies with DoL Standard XXXX for Training IT Project Managers Rev 1.2

30. IT Apprenticeship Builder ® Methodology As Applied To IT Project Management Identify Organizational Needs IT Project Mgmt Development Needed? AnalyzeDesign Gap Analysis Stop No Yes BuildPrepareExecute Document Career Path Identify PM Certification Components Identify PM Skills and Knowledge Components Company Specific PM Requirements Document Work Process Document Classroom Instruction Topics Create Registration Documentation Engage Prospective Apprentices Engineer OJL Into Work Processes Prepare For Delivery of Classroom Instruction Site Visit and Registration Admin Register Apprentices Execute OJL Plan Execute Classroom Instruction Plan Track and Assess Learning and Achievement

31. An Important White Paper

32. Key Points of the White Paper The current training paradigm of classroom instruction alone is insufficient On-the-job-learning (OJL) is an important component of job instruction that is currently ignored in the IT Industry Does it make sense to rigorously track hours of classroom instruction, degrees and certifications for a worker and yet ignore the quality of that worker’s 90,000 hrs or so of on-the job experience during a career? Classroom instruction and on-the-job learning are both necessary but are not inter-changeable. Apprenticeship is a ready-made process to ensure that both classroom instruction and on-the-job learning are provided. CompTIA-DoL are developing the IT Industry Apprenticeship System. The system will be released in late 2003. Explains the benefits from participation

33. Self-Directed Discovery CoachingOn-the-Job Training Employee learns by doing, using information engineered into the work setting to guide learning. Employee can trust the system to help make the learning easier and to reduce frustration. Employee learns by working alongside or nearby and experienced employee, who uses systematic knowledge of the task to know when and how to intervene. Training outcomes are relatively predictable. Employee is trained by an experienced employee who has expertise as a trainer and in the task to be learned. Training content, methods, and outcomes are consistent across employees. Structured OJT and OJL On-the-job learning (OJL) describes the full range of delivery methods that occur on the job.

34. To design, develop, test and launch an IT industry apprenticeship system that leads to measurable productivity improvement in the IT workforce. Our scope includes: Modernizing, refining and testing, the practice of apprenticeship Updating standards to fit the various IT occupations Developing an IT Apprenticeship product and testing that product through the use of pilot sites Developing a support infrastructure to register, track and certify organizations and workers Creating marketing processes within CompTIA and DoL to launch and grow industry acceptance. Recalibrating The Overall Project Mission This mission ties directly with improvements in companies and in the overall U.S. economy.

35. Discussion: What are your next steps? What do you need to support this overall IT Initiative?

36. Process Design Of The Proposed IT Industry Apprenticeship System Apprenticeship Delivery Process Employer Apprenticeship Administration and Ongoing Support Forecasts Opportunities ATELS Regional Sales Process ATELS Marketing to General Industry And Education Bookings Support Services CompTIA Marketing to Existing & Potential Membership Employer and Apprentice Registration Process Certification info on Website Technical Career Compass Approved Occupations and Standards IT Apprenticeship Builder Methodology IT Employer Database IT Apprentice Database Opportunities IT Training Vendor Database Tracking & Analytical Report Writer Interface and ASP IT Apprenticeship Infrastructure ATELS CompTIA Continuous Updating of Skill Standards and Certifications What do you need to make this system work?