City of Lakewood, California - Lakewood Online key points Lakewood Online homepage www.lakewoodcity.org City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online homepage City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online: “How Do I?” menu, carefully populated by hit-report proven, and line staff validated consultations for “most requested services.” City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online, opening mobile screen shows most popular service items based on detail usage stat review; also features easily read-mobile news City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online: Water Conservation Update email uses Lakewood Online content and art City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Facebook uses Lakewood Online content for special drought update conent City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online, left . . . Mobile news version right

City of Lakewood, California - Lakewood Online key points Lakewood Online’s CityTV live stream and info page City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online service page City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online Permits and Forms Center City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Lakewood Online extensive use of interactive maps City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Contact Bob Brammer 562-988-9771, 2821 or Paolo Beltran 562-988-9771, 2129 Complete replacement of server hardware, extended RAM, full version of Microsoft SQL for faster performance and updated IIS software updated to present-day norms, custom Google search and analytics. Complete rewrite of web content. Larger format photos and video used throughout site. Extensive use of CSS and responsive site design. Content management tools frequently post news and calendar information. Automated dual posting to social media platforms (Facebook/Twitter) and weekly mass emailing are integrated with site posts. The homepage of www.lakewoodcity.org is free of content “clutter” and is specifically designed to serve both desktop and mobile visitors. It focuses on our top four news items and service needs. Users do not have to scroll. City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Homepage features prominent “Popular Services” menu useful to traditional desktop users (on the left pane) and even more prominent for mobile users. It features direct links to requesting service, city news, CityTV, the municipal code, online bill pay, permits, and history, among others – our most requested items based on long-term review of site traffic. Robust one-click “How Do I?” menu (primary site navigation) covers the homepage and enables users to quickly find most-wanted service items in one click (based on site statistics and customer service study). This section benefitted the most from meetings with city departments and service staff. Centralized “Permits and Forms Center” that includes links to the city’s most popular forms (www.lakewoodcity.org/services/forms/default.asp). Extensive use of interactive maps A single platform serves traditional desktop and mobile users thanks to the software’s responsive design feature that automatically adapts to different browsers and devices that access the site. This eliminates the need to develop a mobile-friendly version, which reduces staff support time. City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Old 4:3 aspect ratio monitor design replaced with a responsive wide screen aspect of 16:9 enabling us to display more content and showcase digital photography. Facebook, Twitter, Google Plus, and others are integrated site wide. As a service and information portal the site also features: Online Bill Pay for utility bills Active Networks “Class” Software recreation signups transactions Online forms with video for contacting the city and for most-wanted services Special Permits and Forms section Extensive use of PDF forms and permits Smart phone service apps NeoGov Personnel Online Applications City “Club Lakewood” store for ticket purchases, signature product shirts, history DVDs City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821

City of Lakewood, California - Lakewood Online key points Contact Bob Brammer or Paolo Beltran Bob 562-418-3756 cell, 562-866-9771 x2821 bbrammer@lakewoodcity.org Paolo 562-866-9771 x2129 pbeltran@lakewoodcity.org City of Lakewood, California - Lakewood Online key points 562-866-9771 x2821