Hotel Organization

Definition of an Organization An organization can be defined as a system of coordinated activities of a group of people working cooperatively towards a common goal under authority and leadership.

Major Hotel Departments Rooms Division: Front Office Housekeeping Food and Beverage: F&B Outlets F&B Kitchen Sales and Marketing Finance (Accounting) Human Resources (Personnel and Training) Engineering Security

Major Hotel Departments Revenue and Support Centers Revenue departments Support Centers Front Desk Sales and Marketing F&B Outlets Finance Room Service Engineering Guest Laundry Security Recreational facilities Human Resources (HR) Business center HSKP (except laundry) Front of House and Back of House Front of House Back of House Front Office HR F&B Outlets Finance Room service Engineering Gift Shops HSKP (Laundry) SPA HSKP (Public Areas) HSKP (Floor attendants) F&B Kitchen Security p. 18

Responsibilities of Major Hotel Departments Food and Beverage Sales and Marketing Accounting Engineering Security Human Resources (Personnel and Training) Rooms Division: Front Office Housekeeping p. 20

Management Structure of a Hotel General Manager Resident Manager/Executive Assistant Manager (EAM) Executives/Division Heads Department Heads: Line Managers & Service Specialists Operational Staff (Supervisors, Captains, Line Employees) p. 25