1. Hotel Management Concept
Chapter- II

2. HOTEL MANAGEMENT CONCEPT
INTRODUCTION:
Most hotels today are not just a place which provide, basic accommodation, food beverage, but also other facilities in the form of cocktail lounges, banqueting facilities, communication services, entertainment services ,chemists, gym, health club facilities, beauty parlor, swimming pool, medi-care, travel agents, business centers and shopping arcades.
Provision of these services may or may not be charged to guests however availing of any of particular services/facilities may be charged to guests.

3. HOTEL MANAGEMENT CONCEPT
Importance of Organization :
An organization is the foundation for building a hotel management structure which enables all employees to live and work effectively and efficiently together and hence organization may be called as the arrangement of personnel and assignment of duties and responsibilities to them so the entire establishment operates as one unit. It is important that there are clear lines of authority and effective lines of communication.

4. Structure of Hotel Hotel Functional Departments : • Rooms Division
-Front Office
-Housekeeping
• Food & Beverage
-Food & Beverage Service
-Food & Beverage Production
• Accounting
• Human resources
• Engineering
• Sales & Marketing

5. HOTEL MANAGEMENT CONCEPT
ROOMS DIVISION:
Front Office
Reservation
Housekeeping
Uniformed Services
Telephone

6. Functions Of Front Office
Sell guestrooms; register guests and rooming guests
Coordinate guest services
Provide information , Handling Guest Mail
Maintain accurate room statistics, and room key inventories
Maintain guest account statements and complete proper financial settlements and checking out guests.

7. Functions Of Reservation
Receive and process reservation requests for future overnight accommodations.
With technology development, the Reservation Department can, on real time, access the number and types of rooms available, various room rates, and furnishings, along with the various facilities existing in the hotel
There should be close relation-ships with Sales and Marketing Division concerning Large Group Reservations

8. Functions Of Housekeeping
It is responsible for cleanliness and maintenance of Hotel.
Inspects rooms before they are available for sale
Cleans occupied and vacant rooms
Communicates the status of guestrooms to the Front Office Department
Cleans and presses the property’s linens, towels, and guest clothing.
Maintains recycled and non-recycled inventory items.

9. Functions Of Uniformed Services
Bell Attendants: Ensure baggage service between the lobby area and guestrooms
Door Attendants: Ensure baggage service and traffic control at hotel entrance(s)
Valet Parking Attendants: Ensure parking services for guest’s automobiles
Transportation Personnel: Ensure transportation services for guests from and to the hotel
Concierge: Assists guests by making restaurant reservations, arranging for transportation, and getting tickets for theater.

10. HOTEL MANAGEMENT CONCEPT
Telephone Department:
Answers and distributes calls to the appropriate extensions, whether guest, employee, or management extensions
Places wake-up calls
Monitors automated systems
Coordinates emergency communications
 “Protects Guest Privacy”

11. Bibliography The Hospitality Industry www.hospitality-industry.com

12. BIBLIOGRAPHY Front Office operation and Management by Ahmed Ismail.
Front office Management and Operations by Sudhir Andrews.
Front Office Procedures ,Social Skills, Yield and Management by
Peter Abbot & Sue Lewery .
Front Office Management by S.K.Bhatnagar .
Hotel front Office Operation and Management by Jatashankkar R. Tewari.