1. Organization of the Hotel

2. General Manager (GM)
In charge of the operation and thus responsible for the overall performance of the hotel and its employees.

3. Duties of the GM:
Provide owners with a reasonable return on investment
Keep guests satisfied and returning
Keep employees happy
Meet and greet VIP guests
Must be visible in the lobby and Food and Beverage outlets at peak times to meet the hotel guests
Responsible for the performance of the hotel and the employees
Considered as the leader of the hotel
Held accountable for the hotel’s level of profitability by the corporation or owners

4. Qualities of successful GM:
Leadership
Attention to detail
Follow through – getting the job done
People skills
Patience
Ability to delegate effectively

5. Executive Assistant Manager or Resident Manager
After the GM, the next manager in line may carry the title of executive assistant manager, resident manager, or just assistant manager. This person is highly visible to staff and guests and takes an active role in the supervision of other managers and the functioning of all departments.

6. Food and Beverage Director
Oversees the most labor intensive part of the operation which handles everything from purchasing, receiving, and storing to preparing and serving food and beverages.

7. Reporting to this manager may be the following:
Catering manager
Banquet manager
Assistant Food and Beverage Director
Convention coordinator
Restaurant manager
Bar manager

8. Rooms Division Director
The senior supervisor for that part of the hotel which handles the daily sale and service of guestroom business.

9. Human Resources Director
Also called the personnel director, is responsible for the staffing element of the hotel; interviewing, selecting, recruiting, training, record-keeping and performance reviews. Labor relations, embracing collective bargaining grievance, and disciplinary concerns, also belong to this department’s responsibilities

10. Sales and Marketing Director
The director of sales and marketing is charged with generating new business for the hotel, representing the property through public relations and publicity activities, and handling advertising, promotion and organization of special events.

11. Chief Engineer
Looks after the maintenance and repair of the physical plant, which may include air conditioning, heater, elevator devices, refrigeration, lights, fire-fighting equipment and anything mechanical.

12. Financial Controller
The financial controller looks after all accounting functions, including payroll, banking, internal auditing, and various control functions.

13. End of Presentation