1. LATIOS team Members: Hien – Nhat – Van – Xuan Company: Continental Vietnam hotel

2. Content Management System CMS Content creation Content management Publishing Presentation

3. Content Management System CMS Content creation Content management Publishing Presentation

6. RESERVATION RECEPTION CASHIEROPERATO R BUSINES S CENTER COMPUTERPREVENTING FIRE TEAM SECURITYCONTINENTAL PALACE RESTAURANT ITALIAN RESTAURAN T BAR-MASSAGE FITNESS CENTER KITCHEN FRONT OFFICE ACCOUNTING DEPARTMENT FOOD & BEVERAGE DEPARTMENT GENERAL MANAGER DEPUTY GENERAL MANAGER ENVIRONMENTAL MANAGEMENT REPRESENTATIV E DEPUTY GENERAL MANAGER QUALITY CONTROL TEAM HOUSEKEEPING SALES & MARKETING DEPARTMENT ENGINEERING DEPARTMENT PLANNING & PERSONNEL DEPARTMENT PUBLIC CLEANING DEPARTMENT KITCHEN http://www.continental-saigon.com/

7. Front of the house  Reservation department.  The operator  The reception  The cashiers  The concierge  The business center  The sales & marketing department  The Sales & Mkt for F&B.  The Room attendants  The Floor valer  The health club staff  The Souvenir shop staff

8. Back of the house  The laundry staff  The security  The fire prevention & safety brigade  The accounting department  The canteen  The florist  The kitchen

9. Information flows Reservation departments Reception Booking online system Back of the house e.g. the accounting department. Front of the house e.g. the cashier, Sales & Marketing, concierge, business center, etc. Customers

10. CMS – Booking system online Content creation Content management Publishing Presentation

11. Content creation  Information from the guests: - check-in and check-out dates, number of rooms, room types (double bed or twin bed; standard or deluxe room) - Number of guests, method of payment - Special request i.e. airport pickup, soft mattress, cradle for baby, low floor, city view and garden view,…

12. Final steps Booking online Reservation Department Central repository Intranet Other departments Internet Customers Content Management: -Keep track of all orders from guests. - Avoid duplication of data, check availability of rooms. -Security Publishing: - Create concrete reports on the guest’s information. Presentation: - Feedback to guests. - Appearance of the online reports. - Grant access to other departments.