Careers in the Hospitality and Tourism Industry Standard 4 Objective 1
Career Segments Food and Beverage Lodging Travel/Tourism Sports, Events and Entertainment Career Segments
Operations: Functions that are dealt with on a daily basis to maintain a business. Managers in this area would: Ensure proper staffing Make sure operations run smoothly and efficiently Adhere to government regulations Possible Jobs: Restaurant Manager, Contract Food- Service Manager, Food-and-Beverage Director Food and Beverage
Production: Daily planning and producing of quality food items. Managers in this are would: Staff Schedule Train employees Possible Jobs: Purchasing Director, Receiving Manager, Chef Food and Beverage
Service: Providing quality food in a prompt and efficient way. Managers in this area would: Satisfy guest needs Possible Jobs: Catering Manager, Banquet Manager, Beverage-Service Manager, Convention-Service Manager Food and Beverage
Finance and Accounting: Maintaining daily, weekly, monthly, and yearly accounting records. Managers in the area would: Understand math and accounting Be aware of accounting trends Possible Jobs: Night Auditor, Accounts Receivable Manager, Controller Lodging
Human Resources: In charge of recruiting, hiring, training hotel personnel. Managers in this area would: Understand legal issues related to employment Plan Organize Possible Jobs: Training Manager, Human Resource Director, Diversity Manager Lodging
Lodging Operations: Daily operations of a lodging facility. Managers in this area would: Work with other divisions in the hotel Handle guest safety and security Possible Jobs: Engineer, Security Manager, Revenue Manager Lodging
Rooms: Has the largest number of employees and generates the largest amount of revenue for a hotel. Positions in this area would include: Front-desk Housekeeping Retail Possible Management Positions: Division Manager, Concierge, Bell Captain Lodging
Sales and Marketing: Provides revenue for a location by selling rooms and meeting space. Employees working in this area would: Generate leads Plan for and determine target market Monitor competition Possible Jobs: Sales Director, Marketing Director, Catering Manager Lodging
Destinations: Promoting the beauty, events, and attractions of a destination. Possible Jobs: Destination Marketing Operator, Reservations Manager, Purser Travel/Tourism
Distribution Channels: Agents and Intermediaries who promote goods and services to guests. Agents in this area would: Recognize needs of guests Sell Possible Jobs: Tour Operator, Tour Director, Incentive Travel Specialist, Travel Manager Travel/Tourism
Transportation: Includes all types of travel, including; air, ground, and water. Employees working in this area would: Have good customer-service skills Understand scheduling of various types of transportation Possible Jobs: Reservations, Flight Attendant, Dispatcher Travel/Tourism
Sports, Events and Entertainment Sports: Managing facilities including; parking, concessions, security, talent, spectators/fans. Possible Jobs: Facilities Manager, Fitness Instructor, Sports Agent Show me the money! Sports, Events and Entertainment
Sports, Events and Entertainment Events: Can add to a traveler’s experience and attract guests to hotels and restaurants. Possible Jobs: Event Planner, Meeting Planner, Special-Event Coordinator Sports, Events and Entertainment
Sports, Events and Entertainment Entertainment: Generates large revenues. Employees working in this area would: Promote and book acts Negotiate contracts Possible Positions: Box-Office Manager, Cruise Director, Activity Director Sports, Events and Entertainment
Entrepreneurship Entrepreneur: Person who owns their own business. Entrepreneurs would: Organize, manage Take risks Make decisions Advantages: Provide unique services and products, more flexible, enthusiasm, better relationships with employees and customers Disadvantages: Often work long hours, no brand recognition, less access to funding Entrepreneurship