13Text Ltd Click2Talk

Click2Talk... Do you want to talk to your customers at the very moment they are most interested in finding out more about your products and services? Do you want to “strike while the iron is hot” and convert website enquiries into sales quickly and easily? Do you want your potential customers to be able to request an instant voice call with your organisation with a simple click of a mouse? Do you want your potential customers to have a personalised chat with a member of your sales or support teams to learn how your products and services can benefit them directly? Do you want to use a quick, efficient and unique notification platform, with centralized contact management and administration, broadcast controls and full reporting capabilities? Then Click2Talk is for you...

Click2Talk is... Click2Talk is an application that automatically transforms any website based query (customer acquisition lead) into an immediate personalised voice call (or voice message). It provides an innovative and interactive way for potential customers to communicate with your sales and support teams. Click2Talk has the capability to provide our clients with new levels of insight into their customers and the return on their advertising expenditure and sales processes. Embed customised Click2Talk link on any website page Connects consumers and businesses at their peak moment of interest Fully automated “Real-Time” process All activity is tracked and reported allowing for future on sell opportunities Leads to increased productivity and accountability

Features… Cloud based, no hardware installation needed, very little IT integration is required and very short lead times for implementation. Automatically transforms a website based query (customer acquisition lead) into an immediate personalised voice call with your sales or support team members. Location based features can be applied (Link to a location, based on a Post Code). Reporting through the web interface, detailed reports can be exported for analysis. Automated daily, weekly and monthly reports available. Successful call verification emails are sent to nominated email address in real time for follow-ups.

How it works...

A simple process... Our Clients embed customised Click2Talk links on any of their website pages which invites their customers to receive a “Free Call“. Customers enter their contact information. Customers are immediately called back and played a customised message from your company. Whilst the customised message is played, 13Text connects the caller directly to your sales / support team member in real-time. Both are then connected in a real-time automated voice call. Successful Call emails are delivered to a nominated email address for future follow ups. Any type of after hours scenario can be catered for, just ask us how.

SMS Call Connect... Our Clients embed customised Click2Talk links in any of their outbound SMS Campaigns which invites their customers to receive a “Free Call“. Customers enter their contact number. Customers are immediately called back and played a customised message from your company. Whilst the customised message is played, 13Text connects the caller directly to your sales / support team member in real-time. Both are then connected in a real-time automated voice call. Successful Call emails are delivered to a nominated email address for future follow ups. Any type of after hours scenario can be catered for, just ask us how.

Contact Us... Our team will be happy to show you how Click2Talk will improve your communications, enhance operational performance and improve customer satisfaction. 13Text Limited Suite 9, 240 Waterworks Rd ASHGROVE Brisbane Queensland 4060   Tel: 61-7-35-102-102 www.13text.com.au contact@13Text.com.au