LISTENING SKILLS By – N.G.Palit ’

Listening Skills ”Listening is the hardest thing in the world” * A wise person said ”Listening is the hardest thing in the world”

Two Ears Nature has given us one tongue, but two ears, so that we may hear from others twice as much as we speak.

Listening Skills Listening skills are the ways to help you listen something more effectively

Best Way To Persuade "One of the best ways to persuade others is with your ears - by listening to them." Dean Rusk

Importance Of Listening I only wish I could find an institute that teaches people how to listen. People need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions. Lee Iacocoa Former CEO of Chrysler

Who Is A Good Listener? "But, you must REALLY listen. No interrupting, no daydreaming, no planning your response. Just listen." Author Unknown When people compliment someone on being a great communicator, they often mean that the person is a good listener." Joseph Sommerville, PhD

What Is Listening? Listening is not just about being quiet while someone else is speaking. * “Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages Listening is an active process.

What is Listening? Listening is with the Mind Hearing with the senses Listening is conscious An active process of getting information, ideas etc. To improve interpersonal & oral exchange

Importance of Listening We show that we are serious We display respect to other’s view point Helps us to learn Helps us to adapt and understand Empathize

Why Listening is Important? To avoid communication errors. Helps to learn something new. It is the key to success.

Why People Don’t Listen? People are distracted, preoccupied or forgetful a full 75 percent of the time. We usually recall just 50 percent of what was said immediately after we talk We spend just 45 percent of our time listening  We remember just 20 percent of what we hear.  Only 2 percent of us have had formal educational experience with listening

Basic Types of Listening Active listening Selective listening Emphatic listening Ignoring listening

Active Listening Understanding all things (probing – asking clarifying questions, reflecting – summarizing what’s been said) Proper interaction. Proper feedback

Selective Listening We remember only Selective portion. Topic is not to our liking

Ignoring Listening Not listening at all is pretty insulting to others. It can lead to strained relations

How To Listen Effectively? 1. Stop Talking – Be Silent 2. Show Interest 3. Empathize 4. Ask Questions (Probing) 5. Maintain Eye Contact 6. Reflecting/Summarizing 7. Listen Creatively

Poor Listening Skills Can lead to misunderstanding & chaos. This can lead to moneytary loss apart from loss of Time and Effort

Stages of Listening Process Hearing Focusing on message. Comprehending & Interpreting Analyzing and Evaluating Responding Remembering

Barriers to Active Listening Environmental Barrier Physiological Barrier Psychological Barrier Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

How to be an Effective Listener? What you think about Listening? Understand the complexities of listening. Prepare to listen. Adjust to the sitiuation. Focus on key-points.

How to be an Effective Listener? What do you feel about listening? Want to listen. Delay judgement. Accept responsibility for understanding. Encourage others to talk. Don’t tune out ’dry’ subjects

How to be an Effective Listener? What you do about listening? Face speaker. Maintain eye contact. Remove the internal & external distractions. Listen with open mind Respond to speaker. .

Benefits of Effective Listening Enhances productivity Improves relations Avoids conflicts Improves understanding Improves negotiation skills Adds to your Image & Personality Helps You to stand out. You will be appreciated.

Difference between Hearing & Listening Hearing is easy – Listening is hard Hearing is passive – Listening is active Hearing is a physical function of biology – Listening is mental function of internal behavior Listening is beyond words, more than hearing

The Ten Commandments 1. Stop Talking. 2. Put the Talker at ease. 3. Show him that you want to Listen. 4. Remove Distractions. 5. Empathize with him. 6. Be Patient 7. Hold your temper.

The Ten Commandments 8. Go easy on Arguments & Criticism 9. Ask questions. 10. When in doubt, ask for clarification.

Holistic "So when you are listening to somebody completely & attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it." Jiddu Krishnamurti

A Good Gift - Richard Moss “The Greatest Gift You Can Give Others Is The Purity Of Your Attention”. - Richard Moss

Courage "Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." - Winston Churchill

Listen , Listen….. times; ponder a thousand times; speak once." "Listen a hundred times; ponder a thousand times; speak once." -- Turkish Proverb

Any Question

Thank You For Listening By – N.G.Palit

At the end Please feel free to send your valuable feed-back and suggestions to me at the following address: nandapalit @yahoo.co.in or through face book.