Competing in the Urgent Care Space: The After Hours Care Clinic at Ft. Benning, GA Timothy J. Caffrey, MD, MBA, MHA, FAAFP Crossover Health

Learning Objectives: At the conclusion of this activity, the participant will be able to: Understand the intent and concept of operations for Fort Benning’s After Hours Care Clinic Understand the Lessons Learned Be able to establish and operate an After Hours care Clinic at the attendee’s location

Disclosures The presenter has a financial relationship to disclose. He is employed by Crossover Health, a California-based, national medical group providing on-site and near-site primary care and curated specialty network coordination for self-insured employers. This continuing education activity is managed and accredited by Professional Education Services Group in cooperation with AMSUS. Neither PESG,AMSUS, nor any accrediting organization support or endorse any product or service mentioned in this activity. PESG and AMSUS staff has no financial interest to disclose. Commercial support was not received for this activity.

Floodgate Urgent care access policy

Location, Location, Location. To Fort Benning (18 miles from North Columbus Medical Home)

Location, Location, Location. North Columbus Medical Home To Fort Benning (18 miles from North Columbus Medical Home)

“It is better to take what doesn’t belong to you than to let it lie around neglected” Mark Twain Assumption: private sector knows the market Services, hours

After Hours Care Clinic at North Columbus Medical Home Hours of operation Start with community data => Survey results led to change in operating hours Scope of services from community data Staffing – review full model, peds, residents Marketing Not urgent care

After Hours Care Clinic at North Columbus Medical Home Hours of operation Scope of services Start with community data => Survey results led to change in operating hours Scope of services from community data Staffing – review full model, peds, residents Marketing Not urgent care

After Hours Care Clinic at North Columbus Medical Home Hours of operation Scope of services Staffing Start with community data => Survey results led to change in operating hours Scope of services from community data Staffing – review full model, peds, residents Marketing Not urgent care

After Hours Care Clinic at North Columbus Medical Home Hours of operation Scope of services Staffing Marketing Start with community data => Survey results led to change in operating hours Scope of services from community data Staffing – review full model, peds, residents Marketing Not urgent care

Lessons Learned/Learning Who is the customer? AHCC south 60-70% of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

Lessons Learned/Learning Who is the customer? Pop-off valve AHCC south 60-70% of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

Lessons Learned/Learning Who is the customer? Pop-off valve Improved care coordination AHCC south 60-70% of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

Lessons Learned/Learning Who is the customer? Pop-off valve Improved care coordination Metrics AHCC south 60-70% of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

Lessons Learned/Learning Who is the customer? Pop-off valve Improved care coordination Metrics Access AHCC south 60-70% of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

Lessons Learned/Learning Who is the customer? Pop-off valve Improved care coordination Metrics Access After Hours Care Clinic South? AHCC south 60-70% of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

tim.caffrey@crossoverhealth.com william.c.carver6.civ@army.mil Contact information: tim.caffrey@crossoverhealth.com william.c.carver6.civ@army.mil